Venezia Maschere logo
Visit website

Venezia Maschere Reviews 449

•
TrustScore 5 out of 5

4.9

Traditional Costume Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting their authenticity, intricate details, and artistic craftsmanship. Many people are also very satisfied with the fast and efficient delivery service, noting that their orders arrived quickly and were well-packaged. The overall purchasing process is frequently described as easy and smooth, contributing to a positive customer experience. However, some customers also noted occasional issues with their orders, such as receiving an incorrect item or a product whose color differed significantly from what was displayed online. A few other people also felt that the packaging could be improved, specifically mentioning shredded polystyrene.

What people talk about most

Product

Customers consistently note positive experiences with product quality and authenticity. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the exemplary quality, design,... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and safe... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick receipt and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 5 out of 5 stars

I wanted to have an impressive looking Venetian mask after my trip to the city, and instead of spending my time on location, I bought one online. The Venezia Maschere website has a a great range of pr... See more

Rated 5 out of 5 stars

The REAL Venicien mask maskmakers. Wide choice of beautiful authentic designs Shipped within 18 hours. Fast delivery of 6 days standard road shipping to France Excellent customer service via... See more

Rated 5 out of 5 stars

Very fast and safe delivery. But what's most important, that it's an amazing piece of handmade art! I'm happy with my purchase. Always wanted an authentic Venetian masquerade mask.

Rated 5 out of 5 stars

Apart from a very quick delivery, the Colombina masks I ordered are simply perfect. They are intricate, beautiful, high-quality, and it is clear that a lot of effort is put into their making. I high... See more

Company details

  1. Traditional Costume Store
  2. Christmas Store

Information provided by various external sources

Venetian Masks 100% Made in Italy Certified Online Shop. We make masquerade masks since 1970. Original handmade Venetian Masks, crafted in Venice with the highest quality paints and materials. We are the first producer of this category that get the certification 100% Made in Italy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A piece of art

Super great mask that worth the money. Well packed and fast shipment. Mask looks even greater in real life than an the picture. A piece of art! Highly recommended seller.

February 25, 2026
Rated 5 out of 5 stars

The Venetian mask supplied by Venezia Maschere, Italy

The Venetian mask I had purchased online from Venezia Maschere was delivered quickly through DHL Couriers. It’s of exemplary quality, design and craftsmanship. All in my family here in Melbourne, Australia are extremely pleased to have it. It’s really very beautiful.

February 13, 2026
Rated 4 out of 5 stars

Wrong order

The quality of the masks is really good. They arrived quickly and look great. Unfortunately, however, something went wrong with our order, so we ordered two masks, but one correct and one incorrect arrived.

January 26, 2026
Rated 1 out of 5 stars

Order black mask

Order black mask, rrived blue mask.

January 30, 2026
Venezia Maschere logo

Reply from Venezia Maschere

Dear Luca,

we sincerely apologize for the mix-up. As discussed via email, we offered an immediate replacement at our expense to ensure you had the right color, but we understand your decision to keep the blue one due to your timing.

We are happy you appreciated the quality of our craftsmanship and our quick support. Thank you for your patience and understanding!

Best regards

Rated 5 out of 5 stars

Perfect

Clear information provided about timing. Quick receipt of masks ordered. Masks well packaged and arrived safe and sound. Good quality items.

January 22, 2026
Rated 5 out of 5 stars

Impeccable

Well, that was quick and the delivery just impeccable. I was replacing a damaged mask and I am quite happy with that second one. Thank you so . Keep up the good work. 🫶 Coco

January 16, 2026
Rated 5 out of 5 stars

The REAL Venicien mask maskmakers.

The REAL Venicien mask maskmakers.
Wide choice of beautiful authentic designs
Shipped within 18 hours.
Fast delivery of 6 days standard road shipping to France
Excellent customer service via Roberto
Quality of mask was excellent,...complete with authentic seal and labelling on its back face.
Made in Italy and the quality shows.

January 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look