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Venneir Reviews 945

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, highlighting individuals who provided exceptional support throughout various processes. The customer service is frequently described as excellent, efficient, and responsive, with many appreciating the human touch compared to automated systems. The overall service is often noted for its speed and impeccable quality, with many consumers receiving their products quickly and finding them to be a perfect fit. However, some customers were not happy with the product, reporting issues such as ill-fitting mouthguards and retainers that were either too small, had extra teeth, or caused gum irritation. A few people also felt that the quality of certain products, like veneers, did not meet their expectations, appearing fake or not providing the desired realism. There were also occasional complaints about customer service being unhelpful or dismissive in certain situations, and a few individuals experienced long processes or issues with product replacements.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, highlighting perfect... See more

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the team for being... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient interactions.... See more

Service

Clients share positive opinions on service, frequently highlighting the quick and efficient process, with... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the quality of products, noting that... See more

Based on these reviews

Rated 4 out of 5 stars

I found the customer service to be excellent. The response time to queries was fantastic. I needed a bit of extra support with the process and Karly supported me every step of the way. She was so... See more

Rated 5 out of 5 stars

From start to finish the service has been impeccable. It did take me some time to actually do the impressions from the time I bought the kit as my ill fitting bridge kept my gap bigger than its origin... See more

Rated 5 out of 5 stars

Fantastic Service Start to finish 1 week Friday I did my impressions posted back Monday and sparkling new perfect fit replacements here Friday! So much better than my originals and 1/4 of the price... See more

Rated 5 out of 5 stars

I found the customer service to be efficient and helpful, during the process of getting impressions made and using WhatsApp and most recently with email follow up questions about after care of my teet... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Laboratory
  4. Health and Beauty Shop
  5. Teeth Whitening Service

Written by the company

Venneir® is a UK brand dedicated to premium cosmetic dental care for veneers, composite bonding, crowns, implants, and natural teeth. Since 2019, we've delivered science-backed products like advanced toothpastes, anti-stain mouthwash, whitening trays, night guards for grinding and click-in veneers & essix retainers, all made in our UK-registered dental lab. Venneir® prioritises quality, convenience and customer service redefining your oral care experience.

Built Better. Delivered Faster.

Written by the company

Retainers, Click-in Veneers, Whitening Trays & More
Made in our own UK dental lab for faster delivery, better quality, and full control — unlike others who outsource abroad.

Click-in Veneers. Done Right.

Made at Our Own UK Dental Lab.

Made at Our Own UK Dental Lab.
Each set is designed by experienced dental technicians and fabricated by hand in our UK lab — never rushed, never off-the-shelf. Take your impressions at home, send them back in the prepaid box, and we’ll do the rest — crafting your veneers with clinical precision. No appointments. No stress. Just your smile, upgraded.

Contact info

Online Oral Care for Cosmetic Smiles

Premium oral-care products online. Retainers, Click-in Veneers & More.

4.4

Excellent

TrustScore 4.5 out of 5

945 reviews

5-star
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Replied to 17% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great customer service

So far a great experience, impression kit arrived super quickly & Oliver on the WhatsApp live chat responded quickly and clearly to my questions many thanks!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with the service

Really impressed with the service. Quick delivery, support is very responsive (you go through them to get impressions approved), Oliver, who supported me, was very helpful. Any questions were quick to be answered.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver at venneir was very very…

Oliver at venneir was very very helpful! Talking me through the stage to make my impressions and made the process very straightforward! Thank you Oliver very much appreciated!

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks god for Oliver

Thanks god for Oliver !
I made a mistake and walked me through correcting it perfectly
Good quality gear, helpful sizing
Brilliant being able to watsap for help too!

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Andrew was really helpful

Andrew was really helpful. He helped me decide which mouthguard to buy and answered every one of my many questions. Really gave me the confidence to place an order.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Custom mouth guard

recently purchased a custom mouth guard and couldn’t be happier the service I received.

Andrew T , in particular, was outstanding throughout the entire process. He was professional, responsive, and genuinely took the time to make sure everything was perfect for me. Any questions I had were answered quickly and clearly, and he made the whole experience smooth and stress-free.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I don't normally write reviews for…


I don't normally write reviews for companies but Venneir has provided an excellent experience from start to finish so it felt important to me to express this. Their customer service is truly outstanding, responsive, understanding, and genuinely committed to resolving any concerns. Throughout the process, they were very helpful and attentive, making sure I felt supported and informed at every step. It’s clear they really care about their customers and the quality of their products. I would highly recommend Venneir to anyone looking for a reliable company with top-tier customer service. I want to specifically thank Michael, David, and Jade for their great customer service and support! Especially Michael who helped me personally throughout the whole process.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and perfect fit

Quick turnover in getting the retainers made and fit perfectly. Oliver was brilliant over WhatsApp, very helpful and quick replies 👍

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easier than expected

I bought a night guard which will hopefully stop me grinding down my teeth. I was not sure if the process of doing the impressions would be a bit tricky but it was all good first time. The process is made really easy with the online video to follow and I received my guard in no time. I had a follow up question and it was answered really promptly by Michael who was very helpful. Really happy with the overall experience and definitely recommend.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Used Venneir for impressions of teeth

Used Venneir for impressions of top and bottom teeth. So straightforward and simple. Followed along with the video and WhatsApp’d my photos to receive a returns code. Charlotte was super helpful and efficient. 10 out of 10 would totes recommend !

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Venneir are fantastic. Absolutely amazing from ordering my…

Absolutely amazing from ordering my impressions which was the easiest rhing to do from their expert instructions. Spoke to Jade via email which she was very helpful, sent back and literally 3 days later my new clip on veneers were back to me. I cant believe it, so professional. The quality of the product is very good and they fit perfect. 100% recommend Venneir to all my friends and family. Well done...a very happy customer.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

5 star company

Never used company before but took the chance to order replacement retainers for my son.
Quick services,very helpful customer support and very good price.
Had issue with one retainer not fitting correctly. new kit sent out and issue resolved at no extra cost.
Thank you Jade,Andrew and lab team for all your help and assistance
Definitely 5 star 🌟

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Very impressed. I bought night retainers and whitening trays. I was very worried about taking impressions as I have veneers, but received reassurance from Venneir that it would be fine. It’s a little uncomfortable but as long as you follow the video it’s all ok. Mine worked on the first set of impressions. Service was extremely fast. The retainers fit perfectly and even my sleep score is not affected :) looking forward to the results of the whitening.

March 29, 2026
Unprompted review

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