Vera Underwear Reviews 501

They arrived quickly. They do not cope with heavier leaks but ok for lighter ones.There must be a huge stock as this advert still keeps appearing!

This company advertises on social media. There you will find photos of happy customers waving their absorbent undies about and a backstory on "Vera" that will bring tears to your eyes. They advertise a product made with a "premium cotton" blend with a bit of stretch. What you will receive is 100% synthetic--read the label--made of polyester, nylon, spandex, etc. Not a shred of cotton. You will then contact them via email and they will ignore you. You will open a dispute on PayPal and go through the requisite efforts to communicate with them and they will ignore your issue and reply with bots. After a couple of those exchanges--carefully timed to arrive at the absolute last minute as required by the payment system, you will elevate your dispute to a claim. You will upload photos of the underwear (which I am pretty sure, having examined it, is not absorbent, either), their website claims of cotton blend fabric (which have not changed), and the label indicating that the actual product is 100% synthetic material.

They will wait until the very last minute to respond, always with canned replies authored by AI/bots. The first response will chastise you for misreading their advertising content which states cotton blend. Hello? That is the problem!! There is no cotton! The next time they communicate, always timed to arrive at the last possible minute, the bot will recite their (lack of a) return policy and offer you the chance to mail the garments back IF YOU DID NOT OPEN THEM or remove the labels for a refund or to exchange them for another set, which will be the same as the fraudulently described items. You can't examine the items without opening the cellophane wrapper they arrive in and there are NO labels to remove, but how do you prove that? (However, as stated below, this is moot when the product is not what is advertised.) PayPal will keep pushing the resolution date out because the vendor, like clockwork, will send some specious response on the date PayPal promises to resolve your dispute. You ask yourself--what don't they understand?

In this country, consumer protection laws do not require the return of products that are not as described, that are fraudulently advertised. This is not merely a bad product, which is subjective to a degree, it is NOT WHAT YOU ORDERED, period end of story. You have provided incontrovertible proof to the vendor and to PayPal. You wonder who is the customer? You, or this fictitious storefront that is part of Morena Moretti LLC?

By this time you are fed up. You have also come to realize that any positive reviews are almost guaranteed to be posted by the storefront personnel, which operates under different variations of this name: Vera's Undies, Vera-Underwear (all the same company).

You wonder why a company like PayPal, which has doubtless received an overwhelming number of complaints, continues to do business with them? After this experience I won't use PayPal any longer. It was a mere convenience.

However, in my case, I only link to a credit card, not a bank, and so I contacted my card company. Even the CSR was sympathetic and found the whole experience outrageous. I uploaded my supporting images, explained what had happened, and had a credit within a day or two. My advice is to contact not only the payment processor, but your bank and card company if you do not get a timely resolution. My effort to secure a refund through the vendor and then PayPal spanned 2 months and was never resolved because I finally escalated to my card company. I felt the vendor, Morena Moretti LLC aka Vera underwear, was deliberately dragging out the process so I would pass the 120 day window for lodging a billing complaint with my card company. Submit a complaint as I will do this week to whichever consumer protection agencies govern these kinds of issues. Leave reviews like this everywhere you can. Lodge a complaint with your payment processing company. These companies are increasingly deaf to consumer fraud and they need to up their game. Hold them accountable.

These kinds of online consumer goods companies abound right now. They have become very sophisticated. The AI generated images of their fictional founders and designers, are very believable. The content and reviews are very well written. They frequently advertise 50-75% discounts and/or going out of business sales. No thriving company puts its entire inventory on sale for 50-75% off and companies that are closing their doors don't offer returns and refunds, just a discount--nor are they suspiciously in business 6 months to a year later. The ad I responded to was in May 2025. They are still advertising and from the reviews I have read, have been going out of business from their inception. Like the product they sell, it is all a scam.

They fit me reasonably well and for small leaks are fine they are expensive but work for me

The pants I received do not soak away moisture, leaving me damp and cold. I don't have a serious problem but these certainly don't work for me. A waste of money, they are going in the bin.

This underwear fits perfectly, is comfortable and easy to wear. It performs very well for my need and would for a greater need - but cannot speak for those with a very large need. Perhaps they should choose a bigger alternative if these are insufficient. I am very happy with my purchase.

I am really happy with my purchase and have ordered more. I highly reccommend.

I'm gave a 4 because, I'm sad they not going to continue with the product and they do seam to be working for me as others have not done the job 😞

The first ones I ordered were a little tight around the legs so I emailed Vera and told her so she sent me the order again in a bigger size. These fit perfectly and are very comfortable and I don't have to worry about leaks. I asked about sending the smaller ones back but she said not to worry and I could gift them to someone else.i am very pleased with them and the service.

Unfortunately my body shape made the garment uncomfortable on the legs.vera informed they sent a bigger size within days and I kept the old ones as well. Still felt tight legs.i normally wear loose fitting clothes. So the problem was mine.they did their best for me
I try a pair every so often
I am sure they would do the job they were made for
Thanks again

Very good quality product.Variety of colours are a bit dark.I got 4 1xl and 1 2xl.There wasnt much difference in size.They do work.Its first time in a long time I haven't had to wear pads

I have quite a heavy problem with my bladder, and am afraid of leaks. Since using Vera's underwear I have reduced the problem and can now go out without worry, they are made with a. Lot of love and are very comfortable and do the trick.

I found them quite good, but found if i had an accident, I stayed very wet and damp unfortunately and the difference in size M & L with not much difference, and fairly tight underneath, did buy two different sizes as well, I didthat because I also have an ileostomy so needed the size, but quite a good product, but fairly pricey but thank you

I ordered the wrong size underwear. I contacted Vera to tell them. They agreed to send me a different size, without needing to pay an extra or return the original size.
I can give the smaller size to my mother,
The service was exceptionally quick and so helpful.
The garments themselves are a lovely quality and well made

I was thrilled when I received my packet. used and washed 3 out 10 panties then contacted the company only to find that I really a larger size.After a series of emails I am going to receive a full pack of the right size. The staff have been so considerate and genuinely care for their customers. I am praying that the Company will be turned around and NOT close down
Florence

Negatives; A great idea but they aren't as comfy around the legs as I was expecting for such a stretchy material. They are a little better after washing and wearing a few times. I won't bother buying anymore or recommending them to anyone.
On the plus side; As far as protecting me from embarrassing leaks, yes it works well for me. They kept me informed of the expected delivery and they arrived as promised and as described.

I purchased Vera’s panties and relied solely on their size chart . It took almost 3 weeks to receive my order and then I realized the size was not true to their chart.
I sent an e mail asking to return and end result is I can return them no problem but postage is my responsibility and they need to be sent to CHINA. POSTAGE 76.00
Do NOT purchase from this company you will be sorry . KAE

Did not do as reported . I was so hopeful but this garment did not support anything more than a 2 ml leak . A waste of money do not buy

I think they are very comfortable but I've ordered the next size up as I prefer them to come up higher onto the waist .wash up well

I’m writing another review about these charlatans! I’m also including PayPal in the fraud!! £49 for 5 pairs of knickers- meant to be cotton- they’re not- synthetic like swimsuit material. The pants cannot hold water! Let alone urine!! Due to the ad saying they were closing down and I’m approaching menopause territory- I don’t know if bladder incontinence is a thing in menopause but it’s always older women in these ‘Tena Lady’ adverts! So I think buy a pair- if they’re supposed to hold urine I could maybe use them for ‘period pants’ not a chance!! But the main thing as not using them as incontinence pants is how they make you smell!!! After an hour of wear I want to go back in the shower!! I have lots of underwear! None have made me smell even after a whole days wear!!! As I told Vera’s undies/underwear- whatever they’re calling themselves I have a pair I haven’t even bothered to wear! Hear their response- send us the unworn pair for a full refund or keep them for a 15% refund…. Errrm- How about you refund my £49?!! You’re sorry the pants don’t meet my expectation and thank me especially for bringing to their attention about the odour. Because they profess to not have an ‘odour’ these supposed incontinence pants… It’s meant to be a UK based company? So why am I sending one pair of pants to china when I had free delivery?? I wouldn’t be getting a full refund if I have to fork out money sending back one pair of not fit for purpose underwear!!! These people are absolute crooks and PayPal encourage their crookery!!!! Disgusting and yeah- it was a Margaret who responded to my original complaint to the company! All nice response that I’m well within the 30 days- by the time it went to PayPal it was I was out of my 14 days but they were doing me a favour by dealing with my complaint- the I’ve repeatedly worn out the underwear- ok if that was the case- why have I got an unused pair??? I tried the other pairs to see if anything different but 4 pairs I was done smelling off in an hour of wearing them!! The two companies are a disgrace!!! Myself and 57% others all can’t be wrong!!!!!