Vergo Pest Management Ltd Reviews 359

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their diligence, knowledge, and helpfulness, often highlighting specific technicians for their professionalism and thoroughness. Many people appreciate the clear explanations provided and the care taken, especially regarding pets. The service is frequently described as excellent, with consumers noting the efficiency and effectiveness in resolving pest issues. However, some customers also noted significant issues with scheduling and communication, including missed appointments and slow response times from customer service. A few other people also felt that the service quality declined after the company took over from a previous provider, mentioning difficulties in getting accurate information about visits and a lack of notice for appointments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Users describe ambiguous interactions with service. Many reviewers report significant issues with missed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers found specific helpline... See more

Response time

Customers had ambiguous experiences with response times. Some found it nearly impossible to reach anyone and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more

Company replied

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent customer service

Mark has been coming to our site weekly, he is very supportive and very thorough. he is approachable, professional and friendly, he shines with enthusiasm and positivity. Michaela Facilities Site Manager Leigh Moss Hospital Mersey Care.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service

Living in army quarters very used to tradesman etc being rubbish and unhelpful or simply just not turning up. Had a visit from Col Oliver today, attended within a week of reporting to pinnacle and I found him very friendly, helpful, informative and spent lots of time looking for the problem and putting me at ease 5* thank you :)

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mark is a credit to the company

We tried everything to sort out our pest issue, Mark visited a few times he went above and beyond his duty. Once he found where our pest issue was he sorted the matter out quickly. He gave us advice and some knowledge on how to keep the pests away. A credit to the company, he worked efficiently and was mindful of our property.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing people we had to use at our shop last night well prepared and ready to work.. so friendly would defo use again

April 14, 2025
Unprompted review
Vergo Pest Management Ltd logo

Reply from Vergo Pest Management Ltd

Hi Chris,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear you had a positive experience with Vergo.
Your feedback encourages our team to keep delivering great service, and we truly appreciate your support.
Warm regards,
The Vergo Team

Rated 5 out of 5 stars

Mark - great guy

Had a visit from Mark today for a pest control issue at work. Mark went above and beyond, found and sorted out the issue that should've been picked up previously! Came all the way from Wales for our emergency call out today and honestly couldn't have asked for a better person to have attended the job! Such a nice guy and sorted the issue out in no time! Thank you so much Mark it was an absolute pleasure dealing with you today!

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Polite and professional

We had a problem with rodent damage to our central heating plumbing and fortunately had Home Emergency cover for rodent infestation with our insurer. As much as a worry that discovering such a problem is, we were extremely fortunate that Mark D. from Vergo was assigned to us. He arrived punctually the next morning and was very reassuring. Overall Mark was very courteous, arrived when he said he would, and showed a forensic level of detail trying to find the entry routes into the house (and the type of rodent it might be). He closed off several possible areas on his first visit and set a number of traps, subsequently making two return trips to check on things. We couldn't have been happier with the service from Mark; I recommend him highly and wouldn't hesitate to use again if we have the same problem.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Had various visits from Vergo

Had various visits from Vergo, as we had a pest problem at my place of work. I called this company and within an hour we had a visit from Neil G, who got straight to work and with a couple of visits our problem was completely under control, I dealt with Neil personally, and I always found him, polite, courteous and knowledgeable. Couldn't fault the service and would definitely use this company again if we ever needed to.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Been a commercial customer for YEARS

Been a commercial customer for YEARS, constantly ignored and impossible to contact. Been trying to contact them since 10/02/2025. I've even filled out a the website contact form, to which I was then contacted asking what I required assistance with then my response (which included what I required assistance with) has been ignored! My request is not even a complaint but a minor change

February 10, 2025
Unprompted review
Vergo Pest Management Ltd logo

Reply from Vergo Pest Management Ltd

A very good morning ,
We're really sorry to hear about your recent experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to investigate what went wrong and put things right.
Please could you email us at complaints@vergo.uk with your full name, contact details, and a brief summary of the issue? Our team will prioritise your case and work to resolve it as quickly as possible.
Thank you again for your feedback - it helps us improve.
Kind regards,
The Vergo Team / Shaun

Rated 5 out of 5 stars

This company was sent out to my mice…

This company was sent out to my mice problem after I contacted my insurance so I wasn't sure what to expect . I needn't have worried . The service was excellent from start to finish . Mark Donaghy went above and beyond . I would recommend them to anyone and if I have any problems in the future I will use them again.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Mark was fab

Mark was fab nothing was too much trouble really friendly and helpful definitely would recommend to anyone
Thanks again!.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Nathan Ref

Nathan Ref: Pest Control Technician I Found Him Very Helpful Polite Resolved Mice Problem Rapidly No More Mice Well Done Many Thanks
Excellent Work Knowledgeable And Knew What To Do

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Howdens

Mark Donaghy comes to check our traps and he is extremely helpful & polite.
Nothing is too much trouble for him, always doing what we need and doing it promptly.

Thanks Mark

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The guys from Vergo, namely Chris, Paul and Chris did a great job. They are thorough, efficient and pleasant
Wouldn't hesitate to use their services again and would highly recommend to others.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

First time experience with vergo was fantastic

First time experience with vergo was a delight Stephen the technician was very polite, Knowledgeable and explained the whole treatment process to me very well. I am a elderly lady that lives aloan and he made me feel very much at ease I can't thank him enough.

Located Rochdale grater Manchester.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Rodenticide poisoning of pet

After 4 months of denial, Vergo finally admitted liability for the poisoning and death of our pet cavapoo. This was only after the intervention of the BPCA. Even now, they are refusing to pay back a trust fund of almost £7000 we received to help towards a vet bill in the 2 month battle to try and save our 3 year old pet. This money could have gone towards saving some other dog to prevent the absolute devastation our family has been through.

February 11, 2025
Unprompted review

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