Vernons Sports Reviews 8

After a few months of not using vernons, I received an email titled "about your vernons account". I thought perhaps maybe I had some money left in there or they were going to entice me back to play again but no..... it said after a review of your account you will be unable to ever use vernons again.

I dont know who "vernon" is but he obviously does not like customers, I hope he enjoys bankruptcy when the site runs out of people entirely!

Poor odds, but they have honoured ACCA refunds etc. TBH - that is all they are good for.

This should not be your main bookie. Get the bonus and that is about all they are good for really.

Vernon,s must be one of the worst Sports/Bingo site ever,Their Chat Moderators are the worst,They favour customers an let them win chat games,They are all rude an unhelpful,Their customer service team who you phone can barely speak English,They run promotions,they make you opt in by spending 10.00 in the week an then they say u can enter a room for 2hrs of free bingo,When the time comes the promotion room does not open,then you have to go through the ritual of trying to get some sort of goodwill gesture,this has happened all 3 times,The ones who do chat with the Chat Moderators think it is funny to talk about Vibrators an sex,Really!! When i complained about the vulgar language nothing was done,I was mage to feel like a prude,There is a time an place for that sort of chat,The Chat Moderators only talk to certain players it actually feels like your not in that group,There weekly Thursday Quiz has been won every week for the past 6 weeks by the same player which again is down to favouritism! Avoid at all costs,The CEO really does not care at all hence why the site is the worst!! DIVA1968

tried to change an address but they do not accept Water Bill online bills 'because of procedure'. Customer services kept talking over me and saying'procedure, procedure' over and over. Wouldn't put me through to the Manager-lied that he was unavailable and wouldn't offer a callback. Now saying it takes 72 hours for a Finance team to look at a proof of address (a 'procedure' that takes less than 20 seconds).
I would'nt recommend them - poor odds, poor service, no interest in delivering a good customer experience

I spent two weeks on this website and I had an experience that I still can’t believe happened. First, I was insulted by their Live Chat. And I mean that literally. They basically called me an idiot and spent 10 minutes insulting me when I asked for help. I can only assume I caught someone on a bad day, but I don’t expect to be treated like this either way. I did finally receive a half-arsed and half-hearted apology for this, but then things got worse.

I was then forced through the verification process, which is fine as this is common. But nothing about this process was common and it was made abundantly clear that they just didn’t want to pay me.

They asked for my passport. I sent them it. Then they insisted that I take a picture of me holding my passport. I sent them that as well. They then said that they needed ANOTHER form of Photo ID, because apparently my passport isn’t proof enough. When I informed them that I don’t drive and don’t have a driver’s license, they implied that I should get a driver’s license and then send them it.

They knew I didn’t have a driver’s license because this was mentioned when they requested my passport. So I know for a fact that the only reason they asked for this, is because they knew I didn’t have one and were hoping I would give up.

I mean, seriously. This actually happened. And this is a reputable gambling company? I think not.

I also had issues with utility bills and credit card statements, all of which they asked for and all of which I sent. But nothing, no matter how exact or clear, was accepted. They told me a letter was too blurry, even though it was not. They told me not to send cropped images, even though I did not. I was waiting for an excuse of, “No, sorry, we only accept black and white images taken with a Kodak ZX2 camera made in 1992”, because that’s how ridiculous this was.

There was just no way of winning. In the end, it was very clear to me that they were just messing about and had no intention of paying me the £1,300 they owed me. I’m fairly sure that if I had applied for a driver’s license, opened a new bank account and acquired a new credit card (all things they expected me to do, even though I had given them everything they asked for) they would have started asking me for samples of my blood and DNA. And even then, I’m sure that would not have been enough, “This DNA is not good enough. We also need your fingerprints from when you were 18, as well as your first pubic hair”.

I have passed my complaint onto the gambling commission and will be doing my best to spread the word about this despicable scam of a company. Unfortunately for them, I make my money in digital advertising and will be using my time and my money to ensure all of their prospective customers avoid them like the plague that they are.

This company needs to be avoided, because if you ever win any money, then believe me, they will do their best to avoid you.

Vernons have had 1000s of pounds from me over the years. I went through a couple of years of not winning. I was even with them when they had an awful site with software that never worked properly. I've played bingo and slots. Recently I had a few wins I was delighted. When I've had a few problems and complained I've been looked after I wrote amazing reviews for the support staff and thanked them. I got a few bonuses for my birthday and so on. Everything seemed great. Not until I won a lousy sixty quid and now they're asking for ID. After years of being a customer I resented this. To ask for a personal photo of you holding your ID is perfectly ridiculous and everyone knows with any accomplished artist you can photoshop it. (I have a post graduate in multimedia) Anyway the kind Eric who's a really good guy sorted it out for me. I understand their need for ID I get it but they were being awkward and I've been with them for years, even wrote to the CEO. He's just a person like us. Anyway good site and you can actually win on here brilliant for a virtue fusion site. Why don't their machines pay a jackpot?? You never get five the same of the higher wins ever. Surely there is something very wrong with that. However vernons you do. I've won four times on Marine Mayhem got the dolphins which is only 40 quid but it's a 20p multiplayer and they are rarer than hens teeth.
ON other sites not so much. (never)

Before registering with them i have asked if they require any documents in terms of account verification they said yes, ID copy and Proof of address. I sent my document to relevant department just before depositing. And after 2-3 days i have received an email saying that they don't accept electronic version of POA. I said ok i will send the one coming to my address. I sent it straight after. 5-6 days and they will still check my documents and verify the account and then i will be able to withdraw money. Withdrawals takes 48 hours to process. Mine never processed and i have lost all my winnings during this period. They are blood suckers they will do anything to lose your money. Don't even register with them. Their live chat off most of the times responding times is very slow sometimes you wait 30 minutes to get answer. Emails not being answered either. Dont register with them...

Played on various Casinos but not many or even any come close to vernons. The graphics are amazing and the ease of use. I love it! I would recommend it to anyone, anytime!