Vernte Reviews 

2
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a fraud

This company is a fraud, and appears they purchase existing product and rebrand it as their own. Don't take my word for it, google Vernte and Kickstarter to see how they treated other customers and sent shoddy product out.

October 25, 2023
Unprompted review
Vernte logo

Reply from Vernte

Dear Jack,

We appreciate feedback from genuine customers, as it provides us with valuable opportunities to learn and improve.

Vernte is a U.S.-based company with branches in San Francisco, Maryland, Amsterdam, and Ontario, Canada. We design, develop, and produce innovative devices that serve a global customer base.

Your claims that we purchase existing products are not only false but defamatory. We invite you to provide evidence to support these allegations.

Kickstarter is a crowdfunding platform that allows creators to secure funding for prototypes from early adopters of new technologies. We successfully launched a campaign for our smart headphones, receiving positive feedback from the majority of our backers, many of whom purchased additional units for friends and family. As with any large-scale campaign, a few challenges arose—specifically, four backers encountered delivery issues, all of which were swiftly resolved.

Your review is not only inaccurate but malicious. Despite being in operation for less than two years, Vernte has experienced continuous growth, expanding both our customer base and product offerings. We remain committed to delivering exceptional service and will persist in our efforts to innovate and improve as we progress toward becoming a global market leader in technology and innovation.

Sincerely,
Vernte Customer Relations Team

Rated 1 out of 5 stars

VERNTE IS NOT A GOOD PRODUCT AND CUSTOMER SERVICE IS NON EXISTANT

Vernte ran a campaign on Kickstarter for their product to launch on their website, however many backers either did not receive their devices and those that did, the device did not function as promised. It can't even be connected as bluetooth headphones (as promised). Many backers/buyers, including myself have contacted customer service for assistance several times over the past 3 months and have not received any response or interaction. DO NOT BUY!

January 15, 2024
Unprompted review
Vernte logo

Reply from Vernte

Dear Gilbert,

We appreciate your feedback and would like to address the concerns raised in your review.

Firstly, we want to clarify that the claims made in your review are not accurate. While there were address issues that caused some deliveries to be returned, 98% of our backers received their pledges on the first shipment. For those who experienced address issues, they received their products after providing the correct address.

We acknowledge that there were delays in customer service responses during the holiday period, as our staffing was intermittent during this time. This situation is not uncommon for a new startup, and we have since taken steps to improve our customer service operations.

Regarding the functionality of the device, we have addressed your concerns and clarified the Bluetooth mechanism and operational mode. We continue to strive to provide optimum service and products to our clients globally.

Thank you for bringing these matters to our attention. We are committed to resolving any issues and ensuring our customers are satisfied.

Sincerely,
The Vernte Technologies Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look