Very easy transaction. Serena explained everything in a professional manner and even came in on her day off to complete the deal. I would recommend Vertu to anyone looking to either change their car o... See more
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Excellent service by Adam .The staff made up a coloured car brochure for my special needs son. They were polite and helpful. The communication was cheerful and helpful. Great service .Will use again.... See more
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We experienced polite and helpful staff who explained things clearly and comprehensively. The paperwork went smoothly and the car was ready for pick up within a couple of days. Woukd definitely retur... See more
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Showroom was bright and airy with lots of cars with different specifications and colours to look at. Jordan was friendly, very attentive and helpful and easy to contact when needed. She kept us update... See more
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Company details
About Vertu Motors - BYD Worcerster
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Cosgrove Close, WR3 8UA, Worcester, Blackpole, United Kingdom
- 0330 012 2215
4.4
Excellent
61 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Adam .The staff…
Excellent service by Adam .The staff made up a coloured car brochure for my special needs son. They were polite and helpful. The communication was cheerful and helpful. Great service .Will use again.
May 27, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Very easy transaction
Very easy transaction. Serena explained everything in a professional manner and even came in on her day off to complete the deal. I would recommend Vertu to anyone looking to either change their car or purchase a new one. Customer service was exemplary.
May 25, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Lynda,
Thank you for your fantastic feedback. I’m really pleased to hear Serena provided such a professional service and went the extra mile to support you.
It’s great to know the whole process was so easy and that you’d recommend us.
Kind regards,
Danielle
Reply from Vertu Motors - BYD Worcerster
Hi Ron,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found your experience at Vertu BYD Worcester easy‑going and comfortable.
Providing a relaxed and enjoyable experience is something we always aim for, so your feedback is greatly appreciated by the team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Excellent experience
We experienced polite and helpful staff who explained things clearly and comprehensively. The paperwork went smoothly and the car was ready for pick up within a couple of days. Woukd definitely return for our next car purchase.
May 15, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Nichola,
Thank you for your fantastic 5-star review! We’re delighted to hear that you experienced polite and helpful service from the team at BYD Worcester.
It’s great to know that everything was clearly explained and that the whole process ran smoothly, with your car ready so quickly for collection. Your kind feedback will mean a lot to the team.
We really appreciate your recommendation and look forward to welcoming you back when you’re ready for your next car.
Kind regards,
Kerry
Excellent service
Excellent service, I contacted Vertu as I was looking for a very specific vehicle type, I was contacted almost immediately by my local Worcester Vertu branch who by chance had the exact car just come in. Salesman Andy Russell was excellent and sent me a video and photos of the vehicle and we arranged a viewing. After test driving I bought the vehicle and I absolutely love it. Andy was very friendly and answered any questions I had and made the process as easy as possible. Everyone at Worcester Vertu is welcoming and friendly. I would highly recommend. They go above and beyond to make you feel welcome.
May 14, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Good afternoon Wills,
Thank you for your fantastic review. It’s great to hear how quickly the team were able to match you with the exact car you were looking for, and that Andy’s videos, photos, and friendly approach made the process smooth and straightforward. We’re delighted you love your new vehicle and that the whole team made you feel so welcome — your recommendation is really appreciated.
Kind regards,
Dean
Peter an Micheal was more than helpful…
Peter an Micheal was more than helpful an got car I wanted
May 1, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Nicole
Thank you for your lovely feedback. We're really pleased to hear that Peter and Michael were more than helpful and were able to get you the car you wanted. Your comments are greatly appreciated, and we’re glad the team could support you so well throughout the process.
Kind regards
Dawn
Showroom was bright and airy with lots…
Showroom was bright and airy with lots of cars with different specifications and colours to look at. Jordan was friendly, very attentive and helpful and easy to contact when needed. She kept us updated with any new bits of information and made sure she gave us all the time we needed to explain all details of the car, controls etc. One little thing that would have been the icing on the cake in how we remember Vertu would be maybe a small customer gift on handover like a bottle of champagne or some wine. We’ve had that before and it always creates a nice little memory with our new car :)
April 27, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Sonia
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that you enjoyed the bright, airy showroom and appreciated the wide range of cars and specifications available to view. It’s wonderful to know that Jordan looked after you so well — being friendly, attentive, easy to contact, and keeping you fully updated throughout the process. We’re especially pleased that she took the time to explain all the details and controls clearly and ensured you never felt rushed.
Thank you also for your helpful suggestion regarding a small handover gift. We completely understand how touches like that can create a memorable moment when collecting a new car, and your feedback is genuinely appreciated. Comments like yours help us think about how we can enhance the experience even further, and we’ll be sure to share this with the team.
Thank you again for your kind words and constructive feedback — we truly value both.
Kind regards
Dawn
excellent service from vertu motors…
excellent service from vertu motors worcester, would high recommend to other customers
April 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Dear Ritchard,
Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service from the team at Vertu Motors Worcester.
Your recommendation is very much appreciated and will be shared with the team. Thank you again for choosing BYD Worcester.
Kind regards,
Liza
James was a superstar from start to…
James was a superstar from start to finish on what was a very tigh timeline and helped me through every stage always going the extra mile and Mark who did the handover as it was James day off was also brilliant I cannot recommend enough also nearly 9k of the original Citreon list price for the same spec van if you are looking for a new van from an outstanding personable company please visit Vertu Citreon Worcester
March 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi there,
Thank you so much for taking the time to leave such an outstanding review. We're delighted to hear that James was a real superstar throughout the entire process. Working to such a tight timeline isn’t always easy, but it’s fantastic to know he guided you through every stage and consistently went the extra mile.
It’s also great to hear that Mark delivered a brilliant handover in James’s absence — teamwork like that is something we’re very proud of.
And nearly £9,000 off the original Citroën list price for the same spec van is an incredible saving — we’re thrilled you found such great value with us.
Your high recommendation means a great deal. If anyone is looking for a new van from a genuinely outstanding and personable team, we’re always here to help at Vertu Citroën Worcester.
If you ever need anything else, please don’t hesitate to get in touch.
Kind regards,
Keith
Great service
Andy was great and helpful, no rush and nothing was any trouble. Very happy with my car.
March 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Thank you for your lovely feedback. We're delighted to hear that Andy was so helpful and made the process relaxed and easy for you. It’s great to know that nothing was too much trouble and that you’re very happy with your new car.
If you need any further support, we’re always here to help.
Kind regards,
Matthew
Reply from Vertu Motors - BYD Worcerster
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
From the start
From the start, the staffs were very nice and straightforward, explain the process in a very simple manner.
March 13, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Thank you for taking the time to leave this brilliant 5‑star review.
We’re delighted to hear that your experience at BYD Worcester was so positive. It’s great to know that the team were friendly, straightforward, and clear in explaining the process to you — making things simple and easy to understand is exactly what we aim for.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Reply from Vertu Motors - BYD Worcerster
Thank you for your great feedback. It’s wonderful to hear that Colin’s honesty and support made your experience so positive. We really appreciate you taking the time to share this.
Many thanks,
Chloe
Car purchase from Vertu BYD Worcester
Bought a Ford Kuga recently from Vertu Worcester. Peter Brampton was an excellent salesperson, he was very helpful, his customer service was outstanding, everything was explained in detail. We are very happy with the service Peter provided, and very happy with the car.
February 24, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Sandra,
Thank you for your wonderful 5‑star review. We’re delighted to hear that your experience at Vertu Worcester was such a positive one. It’s fantastic to know that Peter provided excellent service throughout — from his helpful approach to the clear, detailed explanations he offered during your purchase.
We’re so pleased that you’re happy both with the service you received and with your Ford Kuga. Your kind feedback means a great deal to Peter and the whole team.
Thank you again for taking the time to share your experience.
Kind regards,
Liza
5-star - I recommend
Sam kept me fully informed about my purchase throughout the process. Nothing was too much trouble for him. I recommend buying from Vertu BYD Worcester and Sam will make your experience all the better.
March 13, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi there,
Thank you for your brilliant 5‑star review. We’re delighted to hear that Sam kept you fully informed throughout your purchase and made the entire process smooth and stress‑free. It’s wonderful to know that nothing was too much trouble and that his support enhanced your experience with Vertu BYD Worcester.
We really appreciate your recommendation and hope you enjoy every moment with your new vehicle.
Kind regards,
Liza
Exceptional customer service experience…
After experiencing the so‑called “customer service of the future” with the bot‑driven EV giant — where I was forced to communicate through an app and left feeling stressed, unheard, and frustrated — I walked away from the sale entirely.
Having already sold my car, I needed an alternative quickly. I went to BYD Worcester, and the difference was night and day. Their customer service was exceptional. I genuinely felt valued.
Sharon, in particular, was outstanding. She exceeded every expectation, communicated clearly throughout, and somehow managed to pull a rabbit out of the hat to turn everything around in record time. Because of her, not only did we complete the purchase — we ended up buying two cars.
Final score: BYD Worcester 2 – 0 the EV giant.
March 10, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Good afternoon Sue,
Thank you for taking the time to share such a detailed review. I’m really pleased to hear the team at BYD Worcester were able to turn things around for you after such a frustrating experience elsewhere. It’s great to know you felt valued, supported, and listened to throughout.
Sharon will be especially delighted with your feedback — it’s clear her communication, effort, and determination made a huge difference, and helping you secure not just one but two cars is a fantastic outcome.
Your scoreline certainly made me smile, and we really appreciate your kind words.
Kind regards,
Dean
Great team
From an initial meeting to driving away a new car, which took 10 days, the team at BYD Vertu couldn't have been more helpful, flexible and responsive. A real pleasure to deal with and they brought to life an excellent customer experience.
March 4, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Paul,
Thank you for taking the time to share such positive feedback. We're delighted to hear that your experience with the BYD Vertu Worcester team was smooth from start to finish. It’s fantastic to know the team were helpful, flexible, and responsive throughout, and that they were able to deliver your new car within just 10 days.
Creating an excellent customer experience is something we pride ourselves on, so it’s wonderful to hear that this really came to life for you.
Thank you again for your kind words.
Kind regards,
Liza
Absolutely disgusting service
Absolutely disgusting service, fobbed off, I purchased a car back in October only for the battery to not be sufficient for the car, cheap shit, as a result broke down twice, not starting , and all they could do was nothing. Do yourself a favour and buy from another dealer.
February 26, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hello Yolande. Thank you for taking the time to write your review. Since purchasing your vehicle from us in October we had not had any report of any issues from yourself. Once contacted we have had you back asap to diagnose the issues with no stop/start system and the vehicle not starting. Upon review today it is clear the battery fitted during prep was mis-described by our supplier. This has now been replaced and all issues have cleared. Thank you very much. Iain McDonald, General Manager
Fantastic experience buying our new BYD
We recently purchased a car from BYD Worcester and overall had a very good experience from start to finish. The whole process was smooth, professional, and stress-free.
A special mention goes to Peter Brampton, who was excellent throughout. He was knowledgeable, helpful, and kept us informed at every stage without any pressure. Nothing was too much trouble, and he made the handover straightforward and enjoyable.
I would definitely recommend BYD Worcester to anyone considering an electric vehicle. Great customer service and a very positive buying experience.
February 17, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Hi Terry,
Thank you for your fantastic 5‑star review! We’re delighted to hear that your experience at BYD Worcester was smooth, professional and stress‑free from start to finish. It’s great to know that Peter Brampton looked after you so well — keeping you informed, offering helpful guidance, and making the handover straightforward and enjoyable.
We really appreciate your recommendation and are thrilled you had such a positive electric‑vehicle buying experience.
Kind regards,
Liza
Very helpful and informative
Very helpful and informative. Elliot at Worcester Branch was very understanding especially when there was a delay caused by myself, he delivered the car, explained everything and even filled up the tank. As a Female that knows nothing about cars, I felt very comfortable and reassured. Love my new car
February 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Worcerster
Good afternoon Nicola,
Thank you for sharing such a lovely review. I’m really pleased to hear that Elliot was so helpful and understanding throughout your experience, especially during the delay. It’s great to know he took the time to explain everything clearly and made you feel comfortable and reassured — that’s exactly the experience we want every customer to have.
Enjoy your new car, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Dean
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