We were made to feel very welcome, Andy explained everything to us, and had no problem with going back over any questions that I didn’t get, nothing was to much trouble for him. I do feel a bit lost w... See more
Company replied
Location
Switch locationUnit 21, Carousel Way, Riverside Retail Park, NN3 9HG Northampton, Northamptonshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole process from initial contact to driving our Nissan Juke vehicle away was very smooth and professional. Charlie is a good asset for Vertu.
Company replied
smooth service , very efficient, car was just what we needed. Immaculate offices in Northampton.
Company replied
We’ve just picked up our new Nissan X-Trail and we couldn’t be more impressed. The vehicle itself is fantastic – spacious, comfortable, and exactly what we were looking for as a family. What... See more
Company replied
Company details
About Vertu Motors - Citroen Northampton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Unit 21, Carousel Way, Riverside Retail Park, NN3 9HG, Northampton, Northamptonshire, United Kingdom
- 0330 108 6557
4.6
Excellent
43 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our sales man ,William Gilbert was…
Our sales man ,William Gilbert was fantastic. He explained everything in detail, helped fill forms in.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good afternoon Judith,
Thank you for your review. It’s great to hear that William provided such fantastic support, explaining everything clearly and helping you through the paperwork. We’re pleased you had such a positive experience.
Kind regards,
Dean
Very professional operation.
The whole process from initial contact to driving our Nissan Juke vehicle away was very smooth and professional. Charlie is a good asset for Vertu.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good afternoon David,
Thank you for your review. It’s great to hear that the whole process was smooth and professional from start to finish, and that Charlie made such a positive impression. He’ll be pleased to know he’s seen as a real asset.
Kind regards,
Dean
2ND Hand EV Purchase
smooth service , very efficient, car was just what we needed. Immaculate offices in Northampton.
May 6, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Hi Penelope,
Thank you very much for taking the time to leave this lovely review. We’re really pleased to hear that your experience at Vertu Citroën Northampton was smooth and efficient, and that the car was exactly what you needed.
It’s also great to know that you found the Northampton offices immaculate — the team take a lot of pride in creating a welcoming environment for our customers.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
Booked a test drive for Wednesday
Booked a test drive for Wednesday, drove car home on Thursday. Excellent support and service throughout
April 30, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Hi Julie,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Citroën Northampton was so smooth and efficient.
It’s great to know that everything moved quickly from your test drive to driving your car home the very next day, and that you received excellent support throughout the process. Your feedback is really appreciated and means a lot to the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Vertu Northampton a company that went above and beyond
Nothing in life is perfect. But I value a company that goes above and beyond to fix issues that arise. Vertu Northampton is that kind of company.
I would highlight Chloe, Matt and Ameet all in the sales dept. It takes people like these to take a car company from ordinary to outstanding.
I would highly recommend buying from them.
I wish they were local to us, so that we could see what the service dept is like. My assumption would be it matches the sales dept.
We were buying at a distance.
April 30, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good afternoon Mike,
Thank you for taking the time to share such thoughtful feedback. You’re absolutely right that how issues are handled makes all the difference, and it’s really encouraging to hear that the team went above and beyond to support you. It’s great to know Chloe, Matt, and Ameet stood out and helped turn the experience into an outstanding one, even when buying from a distance. Your recommendation means a lot, and we really appreciate your trust and kind words.
Kind regards,
Dean
I really recommend Nissan
I really recommend Nissan. Charlie is so nice and easy to talk too, he is very informative and knowledgeable. I was kept informed and everything was explained for my mobility car. A big Thank you for all your help.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Hi Gillian
Thank you for your lovely feedback. We're delighted to hear that you would highly recommend Nissan and that Charlie provided such a positive experience for you. It’s wonderful to know he was friendly, easy to talk to, and so informative and knowledgeable throughout.
We’re especially pleased that you felt well supported and kept informed during your Motability journey — making sure everything is clearly explained is exactly what we aim for.
Thank you again for your kind words and for choosing us — they mean a great deal to Charlie and the team.
Kind regards
Dawn
We were made to feel very welcome
We were made to feel very welcome, Andy explained everything to us, and had no problem with going back over any questions that I didn’t get, nothing was to much trouble for him. I do feel a bit lost when going into some places but needn’t have worried here, they are very welcoming and friendly,. I recommend this Vertu motors
April 30, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good morning Cat,
Thank you for taking the time to share your experience. I’m really pleased to hear that Andy took the time to explain everything clearly and was happy to go back over anything you weren’t sure about. It’s great to know you felt comfortable, welcomed, and at ease throughout your visit, especially if that’s something you can sometimes worry about.
We really appreciate your recommendation and your kind words about the team at Citroën Northampton.
Kind regards,
Dean
Great customer service
My husband and I had a lovely experience from the moment we walked through the door. Dan, who assisted us and helped us make our decision, was incredible — we truly appreciate all his help and support. I’m now a proud Citroën driver! Thank you.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you for your lovely feedback. We’re delighted to hear that you and your husband had such a positive experience from the moment you arrived. It’s wonderful to know that Dan provided incredible support and helped you feel confident in your decision. We’re especially pleased to welcome you as a proud Citroën driver and truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Not a thing to complain about
Not a thing to complain about! Service was great, everything explained and understood. Reassurance was given and all around was great customer service
April 24, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you for your feedback. We’re delighted to hear that everything was clearly explained, reassurance was provided, and you received great customer service throughout. Your kind comments are very much appreciated.
Kind regards,
Matthew
Superb! Friendly and approachable
Friendly and approachable, not pushy, quick to answer questions. For me knowing your product is essential. Kwame my sales person was very good. The finance person Jamal great too! From walking in on the Wednesday to picking car up in the Friday can’t fault the service.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you very much for your wonderful feedback.
We’re delighted to hear that you found the experience friendly, approachable, and completely pressure-free. Knowing the product well and taking the time to answer questions clearly is essential, so it’s great to hear that Kwame provided exactly that level of service. Your kind words about Jamal in finance are also much appreciated — he’ll be pleased to know his support made a positive impression.
It’s fantastic that everything ran so smoothly and efficiently, from your first visit on Wednesday through to collecting the car on Friday. Delivering a straightforward, hassle-free experience in such a short timeframe is something the team takes great pride in.
Thank you again for your comments and for choosing us. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
We’ve just picked up our new Nissan…
We’ve just picked up our new Nissan X-Trail and we couldn’t be more impressed. The vehicle itself is fantastic – spacious, comfortable, and exactly what we were looking for as a family.
What really made the experience stand out, though, was the customer service. A special mention has to go to Charlie Racklyeft, who was absolutely brilliant from start to finish. He was professional, friendly, and genuinely invested in making sure everything went smoothly for us.
Nothing was too much trouble, and the whole process felt easy and stress-free thanks to Charlie’s support and communication throughout.
Highly recommend both the vehicle and the team – a great experience all round!
All the best,
Greg 👍
April 13, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you very much for taking the time to share such a fantastic review, Greg. We’re delighted to hear that your new Nissan X‑Trail is exactly what you were looking for and that it suits your family’s needs so well.
It’s especially pleasing to read your kind words about the customer service you received. Charlie will be thrilled to know that his professionalism, friendly approach, and clear communication helped make the whole process smooth and stress‑free. Ensuring our customers feel supported and confident from start to finish is exactly what we strive for.
Thank you again for your high recommendation of both the vehicle and the team. We wish you and your family many happy miles in your new X‑Trail.
Kind regards,
Keith
Fantastic customer service nice sales…
Fantastic customer service nice sales person answer all my questions
March 24, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you for your kind review. We’re really pleased to hear that you received fantastic customer service and that our sales colleague was able to answer all your questions. Your feedback is greatly appreciated.
Kind regards,
Matthew
Brand new electric c3 !!!
We dealt with Kwame mostly, found him a very polite, helpful and pleasant chap. Answered all our questions and queries. He even picked us up from the train station !
March 3, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good afternoon Natasha,
Thank you for your lovely review. I’m really pleased to hear that your experience at Citroën Northampton was such a positive one. It’s great to know that Gwame looked after you so well — being polite, helpful, and taking the time to answer all your questions makes a big difference when choosing a car.
The fact that he even collected you from the train station shows real care and commitment to excellent service.
I’m glad the whole process went smoothly for you.
Kind regards,
Dean
Very impressed
We were very impressed with Sam who sold us our car, very friendly cheerful person. Also Finlay who did the hand over on collection.
March 2, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good morning,
Thank you for sharing your feedback. It’s great to hear how impressed you were with Sam — a friendly, cheerful approach really does make the experience so much more enjoyable. I’m also pleased to hear Finlay provided a smooth and helpful handover when you collected your car.
If there’s ever anything more we can assist with, we’re always here to help.
Kind regards,
Dean
I found Finlay to be courteous and…
I found Finlay to be courteous and professional and my experience with Vertu Nissan was stress free.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Hi Gary,
Thank you for leaving us a 5-star review. We’re really pleased to hear that Finlay provided courteous and professional service, and that your experience with Vertu Nissan was stress-free. Feedback like yours means a lot to the team, and we’ll be sure to pass on your kind words.
Kind regards,
Liza
The professionalism shown throughtout…
The professionalism shown throughtout the transaction
January 31, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Hi Julian,
Thank you for your 5‑star review. We’re delighted to hear that you experienced professionalism throughout your transaction. Your feedback is greatly appreciated, and we hope to welcome you again in the future.
Kind regards,
Liza
Made us feel welcome
Made us feel welcome. No messing around very quick and professional. And my car is awesome👍
February 20, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Good afternoon Alex,
Thank you for your review. I’m really pleased to hear you felt welcome and that everything was handled quickly and professionally. It’s great to know you’re enjoying your new car too — that thumbs‑up says it all!
If you ever need anything, we’re always here to help.
Kind regards,
Dean
Very bad
Very bad, after selling they don't care,I was waiting 9 month for back shelf replacement and I'm still waiting for door adjustment, it's been more than a YEAR,dealer tells me to call garage, garage tells me to call dealer, everyone is happy except me ,
February 14, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MT1402 Kind regards, Chloe
Peugeot 2008
Great experience with ordering my Peugeot from Dan Morrall and Ameet Surti at Vertu Northampton. Got exactly the deal I was looking for with amazing customer service.
February 6, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Hi Tara, Thank you for the fantastic review. We're delighted to hear you had such a great experience ordering your Peugeot 2008 with Dan Morrall and Ameet Surti at Vertu Northampton. It’s wonderful to know you received the deal you were looking for along with excellent customer service.
Kind regards
Dawn
Everything was just great,right from…
Everything was just great,right from the start. The man we first met Mr Ashley Davis was fantastic, he guided us
right from the start with everything we needed to know.
The type of person that put us at ease. It felt like we had
Kone him for years.Very thoughtful and kind in what he said. We new we could trust him. We will highly recommend him and the firm to people we no. Thank you Ashley.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Citroen Northampton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.