We had a brilliant experience purchasing our new car. From start to finish Cameron the Motability person was fantastic explained everything too us clearly. Overall we would definitely recommend vertu... See more
Company replied
Location
Switch locationParkhouse Road, Kingstown Industrial estate, CA3 0GW Carlisle, Cumbria, GB
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Excellent service from Damien from start to finish and I was kept up to date all through the process. From seeing and test driving the car to collecting it the following week everything was a smooth... See more
Company replied
Cameron was superb from day one answering loads of emails(I wasn't close to the garage)and giving me relevant information. Decided to drive down from Scotland and he was very easy to deal with. It hel... See more
Company replied
Sales lady (Amber) was a pleasure to deal with. She fully understood our requirements and was so helpful in explaining what the vehicle we wished to purchase offered to us. She took us through the pur... See more
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Company details
About Vertu Motors - CUPRA Carlisle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Parkhouse Road, Kingstown Industrial estate, CA3 0GW, Carlisle, Cumbria, United Kingdom
- 0330 108 7584
4.5
Excellent
44 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a brilliant experience…
We had a brilliant experience purchasing our new car. From start to finish Cameron the Motability person was fantastic explained everything too us clearly.
Overall we would definitely recommend vertu motors to everyone, can’t fault them on anything.
May 26, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I recently had my car in for a warranty…
I recently had my car in for a warranty repair at vertu Carlisle it got recovered there they had it a month i constantly rang them about the repair to my mg one excuse after another getting nowhere finally got it back today covered it bird shit leaves and sap absolutely disgusting never had a experience like it don’t even know how this dealership is still open keep well away disgusting treat like an idiot
May 6, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1ST2205 Kind regards, Kerry
Great service
Rachele went out of her way to support everything we needed to be confident purchasing the car. A great service I would recommend them. Thank you.
May 9, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Greta,
Thank you for your great review. We’re delighted to hear that Rachele went out of her way to support you and made you feel confident throughout your purchase.
It’s fantastic to know you received such great service and that you would recommend the team. We really appreciate your kind feedback.
Thank you, Danielle
Great customer service luke would keep…
Great customer service luke would keep me updated every step and was stress free and smooth sale
Thank you
May 2, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Jade
Thank you for your lovely feedback. We're really pleased to hear that Luke provided great customer service, kept you updated at every step, and made the whole sale stress‑free and smooth. Your kind words are truly appreciated and will mean a lot to him.
Kind regards
Dawn
Excellent service from Damien from…
Excellent service from Damien from start to finish and I was kept up to date all through the process. From seeing and test driving the car to collecting it the following week everything was a smooth process.
My only observation is that I would have bought the car the day I saw it but apparently there are no admin staff to process transactions on a Saturday something that perhaps Vertu should look into.
April 25, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your detailed feedback. We’re delighted to hear that Damien provided excellent service from start to finish and kept you well informed throughout the process. It’s great to know everything from the initial viewing and test drive through to collection ran smoothly and met your expectations.
We also appreciate you sharing your observation regarding Saturday administration. Your comments are valuable and will be passed on, as feedback like this helps us look at where improvements can be made to enhance the overall customer experience.
Kind regards,
Matthew
Damion was fab
Damion was fab. Made me feel very comfortable and was so nice. He was excellent through every step of the sale.
April 18, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you very much for your lovely feedback.
We’re delighted to hear that Damion made you feel so comfortable and well looked after throughout every step of the sale. His friendly approach and commitment to providing excellent service are qualities we greatly value, and it’s wonderful to know this made such a positive impression on your experience.
Your kind words will be passed on to Damion, who will be thrilled to hear how highly you’ve rated his support. We’re so pleased we could make your purchase an enjoyable and smooth one.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith
Very good service
April 11, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your review. We’re really pleased to hear you received very good service and appreciate you taking the time to share your feedback.
Many thanks,
Chloe
Rich was excellent..very knowledgeable
Rich was excellent..very knowledgeable. Understood immediately what we wanted. Knew the vehicle in depth and explained everything well.
March 21, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good morning Wendy,
Thank you for your lovely review. It’s great to hear how well Rich looked after you — understanding exactly what you were looking for straight away, sharing his knowledge, and taking the time to explain everything clearly. It sounds like he made the whole experience easy and reassuring.
We really appreciate you sharing your feedback.
Kind regards,
Dean
Bought car over the telephone & drove…
Bought car over the telephone & drove from Forres to Carlisle to pick car up approx 250 miles. When we got home & had a proper look at the car we noticed that the front driver car mat had a hole worn through it, thought the garage would have replaced it. We also noted that it is due a service in 15 days from when we picked it up! When I’ve bought cars before they would always have done that before we bought it. A stupid lie was told to us that the previous owner was lived in Scotland, really! On looking at the service record it was serviced in Leeds! What was the point in telling us that!
March 20, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3A2203 Kind regards, Liza.
I was in vertu Vauxhall in Carlisle…
I was in vertu Vauxhall in Carlisle spoke Lee he made everything so good and easy to understand and a pleasure to do buisness with this garage will highly recommend
March 10, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good afternoon George‑James,
Thank you for your review. We're really pleased to hear that Lee made everything clear, straightforward, and enjoyable during your visit. It’s great to know the experience left such a positive impression and that you’d highly recommend the garage.
Kind regards,
Dean
From the moment we entered the showroom…
From the moment we entered the showroom to purchasing our new Cupra Terramar American cup, to driving it away, the service was second to none. Martin and Damion were so knowledgeable and super helpful and also good fun. I would highly recommend purchasing a car from them.
March 7, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Fiona
Thank you for your fantastic feedback. We're delighted to hear that your entire experience — from walking into the showroom to driving away in your new Cupra Terramar American Cup — was second to none. It’s wonderful to know that Martin and Damion were so knowledgeable, helpful, and fun to deal with throughout the process.
We truly appreciate your recommendation.
Kind regards
Dawn
Called in to look at the cupras in…
Called in to look at the cupras in carlisle ...we have always had vw from passats upto the tiguan but looking at a newer car we liked the formentor ...we have always had deisels but were really tempted by the petrol mild hybrid ..Cameron in carlisle was really helpful and took us out on a test drive these cars are amazing that amazing we now own a brand new one and love it..hopefully we will have a good few years enjoying cupra as much as we have vw ..and this is way sportier ..Thanks Cameron in carlisle top man ...
March 2, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for sharing your experience. We’re delighted to hear that your visit to look at the CUPRA range in Carlisle led to such a positive outcome. It’s great that Cameron was able to support you, answer your questions, and take you out for a test drive — and even better that you were impressed enough to drive away in a brand‑new Formentor.
Making the switch from VW diesels to a petrol mild‑hybrid is a big change, and we’re thrilled to hear you’re already loving the sportier feel of your new CUPRA. We hope it brings you many enjoyable years on the road, just as VW did for you.
Thank you again for your kind words, and a special shout‑out to Cameron — he’ll be delighted with your feedback.
Kind regards,
Matthew
FAULTLESS PURCHASE
Sales lady (Amber) was a pleasure to deal with. She fully understood our requirements and was so helpful in explaining what the vehicle we wished to purchase offered to us. She took us through the purchase in a manner that was fully understood and was able to answer any questions that were put to her.
March 3, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your wonderful review. We’re delighted to hear that Amber was such a pleasure to deal with and took the time to fully understand your requirements. It’s great to know she explained everything clearly, guided you through the purchase, and answered all your questions with confidence. We truly appreciate your feedback.
Kind regards,
Keith
Friendly
Friendly , helpful service . Recognised us as previous customers . Worked with us to achieve a price we were happy with . Talked us through every step and helped us with the technology that we didn’t always understand being older customers .
March 2, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Mavis,
Thank you so much for your lovely 5‑star review. We’re delighted to hear that you received such friendly and helpful service, and that the team recognised you as returning customers — it’s always a pleasure to welcome familiar faces back.
It’s wonderful to know that the team worked with you to find a price you were happy with and supported you through every step of the process, especially with the technology. We’re so pleased you felt well looked after at Vertu CUPRA Carlisle.
Thank you for taking the time to share your experience with us.
Kind regards,
Liza
Damion and colleagues were great.
Damion and colleagues were great. I had to get a new car in 28 days following a sudden bereavement. Damion was very kind and took great care of me & my daughter. They got me a new car sorted & within my budget & within the timescale.
Nothing was a hassle. He talked me through everything and made whatbcould have been a stressful event, completely straightforward & hassle free.
Can not thank/praise him enough.
March 1, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for sharing your experience. We're truly sorry for your recent loss and are glad that Damion and the team were able to support you during such a difficult time. It’s wonderful to hear that he took great care of you and your daughter, making the process smooth, stress-free, and within your budget and timescale. Your kind words mean a great deal, and we’ll be sure to pass them on to Damion.
Kind regards, Keith
No Hassel
No Hassel. No delay. Sale and purchase completed in three days - unbelievable! Jordan saw us through the whole experience making it easy and understandable.
February 27, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Stuart,
Thank you for the fantastic 5‑star review. It’s great to hear everything was completed so quickly and without any hassle, and that Jordan guided you smoothly through the whole process.
Kind regards,
Kerry
Poor experience at Vertu Carlisle
We recently purchased a new Cupra Born from the Carlisle dealership, and unfortunately the experience was poor throughout.
Firstly, we were charged a double deposit, which we then had to chase to have refunded.
Communication was also a persistent issue. We received little to no proactive updates and had to do the chasing ourselves for weeks - despite being clear that we needed the vehicle by a specific date due to our existing car being returned.
The day before collection, we even found ourselves having to walk the sales team through their own insurance options. When the Sales Executive said, “I always just click the top one?”, it did little to inspire confidence.
To be fair, the Sales Executive did attempt to take accountability which I appreciated. However, this felt like a leadership and oversight issue. A junior team member should be properly supported by management, particularly on what should be a straightforward transaction. I also noted both the Sales Manager and General Manager were out of the business when we collected the vehicle.
Buying a new car should feel organised and professional. This did not.
If you’re considering purchasing, I would suggest exploring alternative dealerships.
February 20, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Good Afternoon Mr Norris
We are truly sorry that some of your expectations were not fully met on this occasion.
As discussed with Vernon and David, we have addressed many of your communication concerns internally, and all points raised have been carefully noted.
Vernon and David would very much have liked to have been available for your handover. However, as discussed in the lead-up to your delivery date, this unfortunately was not possible.
David Nelson
CMA General Manager
Very good salesman
We had a great salesman called Ben callow. He went out of his way to help and advise. It made buying a car a lot less stressful and more enjoyable. Very happy with his help and support
January 10, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Liz,
Thank you for leaving this review. We are so pleased to hear that you had such a positive experience with Ben Callow. It is great to know that he went out of his way to help and advise, making the process of buying a car far less stressful and much more enjoyable.
We are delighted that you were happy with his help and support.
Kind regards,
Danielle
Chris was very helpful
Chris was very helpful, allowing us to try my husbands mobility aid in various boots to see which models would be suitable for us. This meant we could rule out some models and concentrate our search.
February 3, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Hi Pam
Thank you for your lovely feedback. We're delighted to hear that Chris was so helpful and took the time to ensure your husband’s mobility aid was tested in different boot spaces. It’s great to know this helped you narrow down the models that would work best for you. Your comments are truly appreciated.
Kind regards
Dawn
Picked my 2025 Seat Arona FR up…
Picked my 2025 Seat Arona FR up yesterday and and I am delighted with it. The car was prepared to the highest standard and like new.
Traveled down from the north of Scotland as the car was a brilliant price and looked fantastic online, i wasn't disappointed when I arrived and seen the car was just as advertised.
Customer service has been fantastic and I must thank Dan for being on the ball with communication and no pushy sales patter, just honest and upfront, helpful.
And Dan offered to pick me up from the train station and that's fantastic Customer service.
Would highly recommend Vertu SEAT Carlisle.
February 6, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Carlisle
Thank you for your fantastic review. We’re delighted to hear how pleased you are with your 2025 SEAT Arona FR, and it’s great to know the car was prepared to such a high standard. Travelling all the way from the north of Scotland is no small trip, so we’re thrilled the vehicle lived up to your expectations exactly as advertised.
Dan will be really pleased to receive your kind words. His honest communication, helpful approach and the offer to collect you from the train station are wonderful examples of the customer service we aim to deliver.
Thank you for recommending Vertu SEAT Carlisle — we truly appreciate it, and we hope you enjoy every mile in your new Arona.
Kind regards
Keith
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