I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car. I asked for a “waiting” service. Sophie Nicholson was excellent. She kept me fully informed throug... See more
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See what reviewers are saying
We had a very pleasant experience with Gary in Dunfermline. Didn't try to oversell which would have switched me off right away. Instead he listened to our needs, answered our questions and any conce... See more
Company replied
We were treated very well at Vertu in Dunfermline. Lucy was a complete professional. She knows her stuff! We never felt rushed into making decisions and were given private space to process our th... See more
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Vertu Dunfermline: paid cash on 30 June for a pre-reg Dacia Spring Expression, having been reassured by two very pleasant sales staff (Laura and Gemma) that scheduled charging could be... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 2367
4.7
Excellent
28 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
My new hyundai.
The staff was, friendly, knowledgeable, and helpful. Our purchase and trade-in all went smoothly. Cannot fault LUCY and VERTU
May 13, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you found the staff friendly, knowledgeable, and helpful throughout your visit. It’s great to know that both your purchase and trade‑in went smoothly.
A special thank you for mentioning Lucy — your kind words will mean a great deal to her and the Vertu team. We’re delighted you had such a positive experience.
Kind regards
Dawn
I had my Vauxhall Mokka in for its first service
I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car.
I asked for a “waiting” service.
Sophie Nicholson was excellent. She kept me fully informed throughout my wait. Really friendly and has a welcoming manner.
Thank you.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your lovely feedback. We're delighted to hear that your first service experience at Vertu Dunfermline was such a positive one. It’s great to know that Sophie Nicholson kept you fully informed throughout your wait and made you feel welcome with her friendly manner.
We really appreciate you taking the time to share your experience — your kind words will mean a lot to Sophie and the team.
Kind regards
Dawn
Vertu Dunfermline
Everyone at Vertu Dunfermline was really helpful and enthusiastic about every step of my car buying process from start to finish.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that everyone at Vertu Dacia Dunfermline was helpful and enthusiastic throughout every step of your car‑buying journey.
Providing support, positivity and great service from start to finish is exactly what we aim for, so your feedback really means a lot to the whole team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
We had a very pleasant experience with…
We had a very pleasant experience with Gary in Dunfermline. Didn't try to oversell which would have switched me off right away. Instead he listened to our needs, answered our questions and any concerns (and we had a few) honestly. In the end it was an easy decision to make. Thanks again Gary.
May 1, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi James
Thank you for your lovely feedback. We're delighted to hear that you had such a pleasant experience with Gary in Dunfermline. It’s great to know that his honest, no‑pressure approach made you feel comfortable, and that he took the time to listen to your needs and address all your questions and concerns.
We’re especially pleased that his openness helped make your decision an easy one — that’s exactly the experience we aim to provide. Your kind words will mean a great deal to Gary and the team.
Thanks again for sharing your experience.
Kind regards
Dawn
Returning customer
I've come back to this garage as I always feel so comfortable. There's no pushy tactics and nothing is too much trouble.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning Rhiannah,
Thank you for coming back and for sharing such lovely feedback. It’s great to hear that you continue to feel comfortable and supported, and that the friendly, no‑pressure approach makes such a difference to your experience. Knowing that nothing feels like too much trouble really means a lot.
Kind regards,
Dean
Excellent service from professional…
Excellent service from professional staff. Nice to have female sales staff and management, until recently I think rare in this business. A small misunderstanding resulting in a change to payment was smoothed over generously with some complimentary extras. All very, satisfactory - would recommend.
April 17, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Dear Katharine,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you received excellent service from our professional team, and we particularly appreciate your kind comments about our sales staff and management.
We’re pleased that the small misunderstanding was resolved to your satisfaction and that we were able to put things right for you. Customer care is very important to us, and feedback like yours reassures us that we’re on the right track.
Thank you again for your recommendation – we look forward to welcoming you back to Dacia Dunfermline in the future.
Kind regards,
Liza
Very polite
Very polite, and easy to approach, The sales person who assisted us with the Purchase of our new car, was very helpful and knowledgeable of the car we bought,
April 2, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Jackie,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that your experience at Vertu Dacia Dunfermline was such a positive one.
It’s wonderful to know that the salesperson who supported you was polite, approachable, and knowledgeable about your new car. Your feedback means a great deal to the team, and we truly appreciate you sharing it.
If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Every single person that we spoke to…
Every single person that we spoke to was friendly and very helpful. Not pushy in the slightest, and very knowledgeable. Explained all our options as we originally were looking at paying cash but went for PCP as it seems to be the better option. Also went in looking for maybe a 2023/2024 plate car, came away with the brand new Dacia Bigster!
The process was easy, they answered all the questions we had, made us feel totally at ease, can’t recommend them enough. Also great Latte and hot chocolate!
Special praise has to go to Shaun/Sean who was the first person to assist, then John and Scott. Brilliant team of people, and we love the car! Thankyou once again for being great at what you do.
Julie and Russell
March 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Julie and Russell,
Thank you so much for leaving such an outstanding 5‑star review. We’re absolutely delighted to hear about your fantastic experience at Vertu Dacia Dunfermline.
It’s wonderful to know that every member of the team you spoke with was friendly, helpful, knowledgeable, and never pushy — exactly the kind of environment we aim to create for our customers. We’re thrilled that the team were able to clearly explain your finance options, helping you make the choice that suited you best.
It’s also brilliant to hear that you initially came in looking for a 2023/2024 model but drove away with a brand‑new Dacia Bigster — what an exciting upgrade! We’re pleased that the whole process felt easy, that all your questions were answered, and that you felt completely at ease throughout your visit.
Your kind words about Shaun/Sean, John, and Scott mean so much. We’ll be sure to share your praise with them — they’ll be delighted to know the positive impact they had on your experience. And we're glad you enjoyed the latte and hot chocolate too!
We’re over the moon that you love your new car, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help.
Thank you again for such a thoughtful review — it really made our day.
Kind regards,
Liza.
Reply from Vertu Motors - Dacia Dunfermline
Thank you, Elizabeth, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that you had such a positive experience with the team at Dacia Dunfermline. Your kind feedback is very much appreciated and will be shared with the staff.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Reply from Vertu Motors - Dacia Dunfermline
Hi Howard,
Thank you for your brilliant 5‑star review. We’re delighted to hear that Emily provided amazing service during your visit to Dacia Dunfermline. We’ll be sure to pass on your kind words to her — feedback like yours means a great deal to the team.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
Amazing
I was treated with a friendly atmosphere by the staff. Nothing was too much bother and I never felt pushed into making a decision that wasn't right for me.
February 16, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Susan,
Thank you so much for your wonderful feedback. We're delighted to hear that you felt welcomed by the team and enjoyed a friendly, relaxed atmosphere during your visit. It’s great to know you never felt any pressure — ensuring our customers feel comfortable and fully supported in making the right decision is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Liza
Service was fantastic
Service was fantastic. Craig and Emily were very professional and extremely helpful. Will definitely go back for my next car!
March 1, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Karen,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you received such great service from Craig and Emily. It’s wonderful to know they were professional, helpful and made your experience so positive. We really appreciate your kind words and look forward to welcoming you back for your next car!
Kind regards,
Liza
We were treated very well at Vertu in…
We were treated very well at Vertu in Dunfermline.
Lucy was a complete professional. She knows her stuff! We never felt rushed into making decisions and were given private space to process our thoughts.
We are now the happy owners of a Hyundai Bayon. A lovely car and a pleasure to drive. I would have no hesitation in recommending Vertu in Dunfermline.
January 22, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Dorothy. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lucy and the team. We hope to see you again soon. Happy motoring, Dean
Hi Veronica at the dunfermline branch…
Hi Veronica at the dunfermline branch was lovely explained everything . Made me feel very comfortable and was excellent this was my first experience with them .
January 16, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Trish. Thank you so much for your kind words! We are so happy to hear that Veronica was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Vertu agreed a time and date for me to test my car
Vertu agreed a time and date for me to test drive a Dacia Bigster Journey ,manual gears. This was proving difficult at other dealers. All was arranged through Car Wow and all my requirements were met. at Vertu.My new car was sourced promptly and fitted with all my extra requests. Helped me through my paperwork and made it all easy for me.
December 22, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning, Thank you so much for your fantastic 5‑star review. It’s wonderful to hear that our team at Dacia Dunfermline were able to arrange the exact test drive you were looking for, especially after you’d had difficulty elsewhere. Knowing that the paperwork and handover felt easy and well‑supported really means a lot to us.
Enjoy every moment in your new Dacia, and if you ever need anything in the future, we’re always here to help. Kind regards, Kerry
Excellent service
Excellent service and attentive & knowledgable sales person.
December 31, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Made to feel very welcome by Gary and…
Made to feel very welcome by Gary and Scott, the manager. Everything was explained and there was no pressure to buy.
Had a test drive.
Was kept up to date on progress.
Given full instructions when taking car away
Told to call in anytime if I needed more info.
September 10, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Gary. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Gary, Scott and the team. We hope to see you again soon. Happy motoring, Dean
First class service from start to…
First class service from start to finish
Couldn’t do enough for you
December 23, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon, Janet .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Bought a car here recently and it was a…
Bought a car here recently and it was a great experience. All of the staff I dealt with were really professional and lovely people. Highly recommended.
November 27, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Lisa. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
We picked up our new car yestrday
We picked up our new car yestrday, laura and her team treated us with utpost professionalism and competance.
Small glitches in the process were resolved easily and quickly.
The car controls were demonstrated and explained to us clearly giving us the confidance to drive away.
October 22, 2025
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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