Made two trips to vertu first time there was not a car for me really and I appreciated the honesty of the sales man. Second trip something perfect had came in I was taken a test drive looked after a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a nearly new car from the dunfermline branch. Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommo... See more
Company replied
As always an excellent service from the team at Vertu Motors Dunfermline, especially Laura in Dacia/Renault Sales who took me through my part exchange for a brand new Dacia Duster Expression With ex... See more
Company replied
Great services nice and easy to deal with very happy with the new car and a big thanks to John Kelly taking his time to explain in depth how the car and app worked been our first electric car was a lo... See more
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 2367
4.8
Excellent
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dunfermline Branch
Eryn from the Dunfermline branch did a great job finding my new car for me. Incredibly lovely person and very knowledgeable.
October 21, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your lovely review. We're delighted to hear that Eryn at our Dunfermline branch was able to help you find the perfect car. It's wonderful to know that you found her knowledgeable, friendly and helpful throughout your experience.
We hope you enjoy your new car and wish you many happy miles ahead.
Many thanks,
Chloe
Made two trips to vertu first time…
Made two trips to vertu first time there was not a car for me really and I appreciated the honesty of the sales man.
Second trip something perfect had came in I was taken a test drive looked after and got my car that day!
October 28, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Janie,
Thank you for your fantastic 5-star review!
We’re delighted to hear you appreciated the honest and helpful service from the team, and that on your return you found the perfect car for you.
We really appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Kerry
Great services nice and easy to deal…
Great services nice and easy to deal with very happy with the new car and a big thanks to John Kelly taking his time to explain in depth how the car and app worked been our first electric car was a lot to take in but he made it simple.
October 23, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your fantastic review.
We're delighted to hear that you found the process nice and easy and that you're so happy with your new car. It's especially rewarding to know that John Kelly took the time to explain everything in depth, helping you get to grips with both the vehicle and the app.
Moving to your first electric car can feel like a lot to take in, so it's wonderful to hear that John made everything simple and easy to understand. Ensuring our customers feel confident and comfortable with their new vehicle before they drive away is something we take great pride in.
We'll be sure to pass on your kind comments to John, who I'm sure will be delighted to receive your recognition.
We wish you many happy and enjoyable miles in your new electric car, and thank you for choosing Vertu.
Kind regards,
Keith
got a lovely car well pleased
got a lovely car well pleased, well taken care of by a very nice and helpful sales person Jemma 5 star
October 19, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi David,
Thank you for your fantastic 5-star review!
We’re delighted to hear Jemma looked after you so well and provided such friendly and helpful service. It’s wonderful to know you’re so pleased with your new car too.
We really appreciate your kind feedback and hope you enjoy every mile!
Kind regards,
Kerry
Always Exceptional Service
As always an excellent service from the team at Vertu Motors Dunfermline, especially Laura in Dacia/Renault Sales who took me through my part exchange for a brand new Dacia Duster Expression
With exceptional knowledge, patience and customer care, will definitely return when I'm due a new one.
Thank you so much Laura
October 16, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Chris,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received excellent service from the team at Vertu Motors Dunfermline and that Laura made your part exchange for your new Dacia Duster Expression such a positive experience. It's fantastic to know that her knowledge, patience and customer care stood out throughout the process.
Congratulations on your new Dacia Duster, and we look forward to welcoming you back when it's time for your next one.
Kind regards, Danielle
JAMES Was 1st class professional polite…
JAMES Was 1st class professional polite and explained everything thing in detail about the Car,A excellent experience dealing with him and the company
October 2, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Mark,
Thank you for your fantastic review. We're delighted to hear that James provided such first-class service and took the time to explain everything about the car in detail.
It's great to know that his professional and polite approach helped make the whole experience such a positive one. We really appreciate your kind feedback and are pleased that you enjoyed dealing with both James and the team.
Kind regards,
Dean
Just bought a brand new Dacia Bigster…
Just bought a brand new Dacia Bigster Extreme from Vertu Dacia in Dunfermline. I contacted three different dealers and Vertu Dacia Dunfermline offered the best price both for the new Dacia and for my trade-in. Kenzie was great to deal with throughout. Straight forward, honest and reliable. Highly recommended.
September 29, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Colin,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that you had such a positive experience purchasing your brand-new Dacia Bigster Extreme from Vertu Dacia Dunfermline.
It’s fantastic to know that after comparing several dealerships, you were pleased with the deal we could offer on both your new car and your trade-in.
It’s especially wonderful to hear your kind comments about Kenzie. We’re pleased that his straightforward, honest and reliable approach made the whole experience so enjoyable. We’ll be sure to pass your fantastic feedback on to him.
Thank you again for choosing Vertu Dacia Dunfermline and for your recommendation. We hope you absolutely love your new Bigster Extreme and wish you many happy miles ahead!
Kind regards,
Liza.
Sales team were excellent
Sales team were excellent. Set up test drives of a number of models and worked with me to secure the right car.
September 26, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Darren,
Thank you for your review. We're delighted to hear that the sales team provided such excellent support throughout your search for the right car.
It's great to know that they arranged test drives across a number of models and took the time to work with you to find the vehicle that best suited your needs. We're pleased that their guidance and assistance helped make the experience such a positive one.
Kind regards,
Dean
Great service and good value
The process was very simple, the deal on the car was excellent compared to others in the market, and Kenzie made the experience very easy for us.
September 25, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your fantastic feedback. We're delighted to hear that you found the process simple and that the deal on your new car stood out as excellent compared to others on the market.
It's especially great to know that Kenzie made the experience easy and enjoyable for you, helping everything run smoothly from start to finish. We'll be sure to pass on your kind comments, as they'll mean a lot to them.
We truly appreciate you choosing Vertu and taking the time to share your experience. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future! 🚗😊Dawn
Collection of my new car
Laura was extremely helpful and efficient.She was also very pleasant and I would definitely use her again.
September 22, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you so much for your kind words! We are so happy to hear that Laura was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great experience buying new Car
I had a great experience buying my new car from Hyundai Vertu.
Veilla, who assisted my wife and me, was very friendly, helpful, and patient throughout the whole process. She helped us with the test drive, answered all our questions about the car, and explained the contract and all the details clearly.
We felt very welcomed and supported, especially as we were both a little anxious about getting our first automatic and electric vehicle (EV).
I’ve been with Hyundai Vertu for many years and have always trusted their service. This experience has only strengthened that trust.
Thank you, Veilla, and the Hyundai Vertu team, for making our car-buying experience so positive and stress-free!
September 15, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Kris,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Veilla provided such friendly, helpful and patient support throughout your car-buying journey.
It's great to know that she took the time to answer all of your questions, guide you through the test drive, and clearly explain everything involved in your purchase. We're especially pleased that she helped you and your wife feel comfortable and supported as you made the move to your first automatic and electric vehicle.
We truly appreciate your continued loyalty over the years, and it's fantastic to hear that this experience has strengthened the trust you've built with us. Thank you again for your kind feedback, and we hope you enjoy many happy miles in your new car.
Kind regards,
Dean
Returning customers for a new car .
This is the second new car we have purchased from Vertu Dacia Dunfermline.
On arrival we both treated by Scott Mitchell the new car manager.
He introduced to Kenzie Falconer the sales executive who would dealing with enquiries.
It didn’t take long for us to pick the make and model of our new vehicle and after discussing our trade in price etc we ordered a Brand new Dacia Sandero Stepway Expression.
We took delivery on Friday 11/9/2026 and we are both over the moon with the personal attention from both Scott and Kenzie helping us to purchase our new car.
We both would like to thank Veru Dacia Dunfermline and as returning customers we would highly recommend them .
Thank you again Fred & Maria
September 11, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Mr MacDonald,
Thank you for your fantastic 5-star review!
We’re delighted to hear you and Maria had such a positive experience with the team at Vertu Dacia Dunfermline. It’s wonderful to know Scott and Kenzie provided such great support throughout the process and helped make the purchase of your new Dacia Sandero Stepway smooth and enjoyable.
Thank you for your continued loyalty and recommendation. We really appreciate your kind feedback and hope you enjoy every mile in your new car!
Kind regards,
Kerry
James was very helpful explaining…
James was very helpful explaining everything and showing us around the car we were interested in purchasing.
August 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Jackie,
Thank you for your fantastic 5-star review!
We’re delighted to hear James was so helpful and took the time to explain everything clearly while showing you around the vehicle. It’s great to know you had such a positive experience with the team at Vertu Dacia Dunfermline.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Excellent service from start to finish.
Excellent service from start to finish. Visited the Dunfermline showroom to enquire about upgrading my current Dacia and met with Gemma Edwards who talked me through 2 potential upgrades. At no point was there any hard sell and she answered all my questions. This is the 3rd new car I’ve purchased from the dealers and will certainly return in the future and recommend them to my friends. 10/10 for everything.
August 28, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an excellent experience with the team at Vertu Dacia Dunfermline. It’s wonderful to know Gemma provided helpful, informative service and made the process of upgrading your Dacia straightforward and enjoyable.
Thank you for your continued loyalty and recommendation. We look forward to welcoming you back again in the future.
Kind regards,
Kerry
Undoubtfully it was our very helpful…
Undoubtfully it was our very helpful and young lady VAILA who looked after our every question. She answered all questions and put up with my Irish humor.
Vertu you are very lucky to have this young lady on your stall. Other members of staff were very helpful as well.
August 25, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your wonderful review.
We are delighted to hear that Vaila provided such excellent service throughout your experience. It's fantastic to know that she answered all your questions, looked after you so well, and even took your Irish humour in her stride!
Your kind words will mean a great deal to Vaila, and we will be sure to share your feedback with her. We're also pleased to hear that the rest of the team were helpful and contributed to such a positive experience.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Scott and his staff at Vertu
I’d like to thank all the staff at Vertu motors for an excellent service and experience.
Nothing was any trouble from start to finish of buying our new car.
Laura our sales representative was second to none with her knowledge of the car and a great customer service.
I would thoroughly recommend anyone looking to purchase a car to check out Vertu Motors Dunfermline.
August 13, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your wonderful feedback.
We’re delighted to hear that you received such excellent service and had a positive experience from start to finish when purchasing your new car. It’s great to know that nothing was too much trouble for the team throughout the process.
A special thank you for recognising Laura. We’re thrilled to hear that her knowledge, professionalism and outstanding customer service helped make your experience such a memorable one.
We truly appreciate your recommendation of Vertu Motors Dunfermline and will be sure to pass on your kind words to Laura and the team.
Kind regards,
Matthew
Excellent service from both Scott and…
Excellent service from both Scott and Gemma.Nothing was too much bother. Both of them spent ALOT of time finding me the right car so im very happy and grateful. Well done both of you..thats what customer service should be. A credit to your company.
July 30, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Tracy,
Thank you for your wonderful feedback, it’s great to hear Scott and Gemma provided such excellent service throughout. We’re delighted they took the time to help you find the right car and made the whole experience so positive. Your kind words are greatly appreciated, and we’re pleased they left such a lasting impression.
Kind regards,
Dean
From start to finish great service
From start to finish great service and advice from Laura
July 31, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your fantastic feedback.
We’re delighted to hear that Laura provided such great service and advice throughout your experience. It’s wonderful to know that you felt well supported from start to finish and that everything went smoothly.
I’ll be sure to pass on your kind words to Laura.
Kind regards,
Matthew
Great support & help from Emily from…
Great support & help from Emily from choosing the right car to collection!
Customer service was excellent, nothing seemed too much trouble for her, I felt very at ease at all times.
July 28, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Fiona,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that Emily provided such great support throughout your journey, from helping you choose the right car right through to collection.
It’s fantastic to know that Emily’s excellent customer service, helpful approach, and attention to detail made you feel completely at ease throughout the process. Ensuring our customers feel comfortable, informed, and supported is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind comments on to Emily and the team at Dacia Dunfermline, who will be delighted to hear them.
Thank you again for your support, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Excellent
Excellent, friendly and very efficient service from test drive to ordering and collection.
Gary was extremely attentive, pleasant and courteous and answered all our questions, taking care to explain all details.
Very good communication from all at Vertu throughout the entire process.
Thank you.
July 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Kathryn,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that you received excellent, friendly, and efficient service throughout your journey with Dacia Dunfermline, from the test drive right through to collecting your new car.
It’s fantastic to know that Gary was attentive, courteous, and took the time to answer all of your questions while ensuring everything was explained clearly. We’re also pleased to hear that the communication from the team kept you well informed throughout the entire process.
Providing a smooth, enjoyable, and stress-free experience is exactly what we strive for, so your feedback is greatly appreciated.
Thank you again for your kind words. We’ll be sure to pass your comments on to Gary and the wider team, who will be delighted to receive them.
Kind regards,
Liza.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.