Vertu Motors - Hyundai Edinburgh East Reviews 

I had a great experience buying my car from Hyundai Virtue in Edinburgh. The service was both professional and genuinely friendly from start to finish. What really stood out to me was that the team focused on giving honest and thoughtful recommendations, not trying to upsell or make extra money, but making sure I chose the car that suited my needs best. That made the whole process feel trustworthy and personal.
I would also highly recommend them because of their warranty. It’s a real, full guarantee, clearly explained and transparent, not one of those warranties with lots of small print and hidden limitations. That level of honesty and clarity really sets them apart from many other dealers and makes them feel a step above the rest.

Thank you Callum

Great smooth handover this is my 3rd car from these guys and I it’s worth the travel from Aberdeen to Edinburgh for my car each time. Shout out to Alan and Callum for great customer service.

Friendly, knowledgeable staff and no excessive pressure on sale. Really happy with my purchase and overall deal

The kindness and professionalism of our salesman Noah, he was excellent, very knowledgeable, answered all questions, the sale went very smoothly . No issues.

My experience with Vertu Motors, has been excellent from my first visit to collecting my new car. All the staff I was involved with then purchasing it, Craig, Callum and Cameron all, took their time to answer any questions I had, from the Finance to explaining how the car worked. I’m disabled so by showing me and talking me through a few things I felt very confident driving my KONA home. I love my new Car.
I would recommend anyone to visit your Showroom on Seafield Street, Edinburgh, they will not be disappointed with the service they receive.

Alan my sales advisor was very helpful and friendly,made the process of buying my new car stress free would definitely recommend

Our experience at Vertu was excellent; Simon was incredibly helpful and knowledgeable, and the entire process went smoothly. THANK YOU.

Vertu Motors Edinburgh East sold me a used Peugeot 308 whose engine failed less than two days later, on a busy motorway, forcing a dangerous manoeuvre onto the hard shoulder. A nightmarish 5-hour ordeal followed, culminating in the car being towed back to Edinburgh. This took place in a rural area, in sub-zero temperatures, on New Year’s Day, when garages are closed. Had I not had an AA rescue policy my passengers and I could have frozen to death on the roadside.
While the manager arranged a refund when the store re-opened the next day, I did not receive more than a cursory verbal apology and have so far received no written apology, despite the seriousness of the situation, which literally put lives at risk, not to mention all the time wasted in the process of finding and purchasing the car.
As the car had less than a month to go before its annual service was due I had been promised in writing that it would be serviced before release. However I learned just before delivery (after asking multiple times) that this had not been actioned. Instead they promised a ‘free’ service in February, which in later small print was just a £250 ‘discount’ on a service. I later discovered that the same car had experienced engine failure in July 2025 resulting on a breakdown and recovery.
This persistent evasiveness, coupled with being sold a car which was obviously not roadworthy, means that I am unable to recommend this garage and would advise caution on the part of any future buyer.

I am Extremely happy with my purchase and would highly recommend Vertu Motors to anyone looking for a stress -free professional car buying experience .

Rodger was friendly and professional
Great advice on which car would best suit our needs
Lovely Friendly environment
Staff were very helpful
The car is perfect for us

My new car has come with all bells and whistles I thought I had a problem yesterday and immediately Rodger said come in he sorted the glitch asap so helpful didn’t make me feel stupid was only a wee button needing pressed

I chose to go to Vertu as had so many excellent reviews on line and l certainly wasn’t disappointed. Outstanding customer service from Alan in finding the exact vehicle l was looking for at a very good price. I drove away in my new motor this morning a very happy customer. Alan was personable, knowledgeable and down to earth and he made the experience of buying a new car extremely easy. A shout out to Callum - manager who also took the time to always have a chat and shake my hand.
Julie S
Edinburgh

I look after two Hyundai i20’s on behalf of my sons who work away. Both cars had different mechanical issues, and both needed a service and an MOT. Using the Vertu central reservations, I booked them into Hyundai Edinburgh. When I arrived via the AA with the first, undrivable, car at Edinburgh East, Lauren couldn’t find my reservation. She soon identified the problem – they were booked into Edinburgh West! After I explained the complexities of my situation, Lauren immediately took control, booked both cars in and handled all the diagnostics, price quotes, payment options, storage and delivery etc. while I was on holiday. Nothing was too much trouble for her, and everything was sorted with a smile. Fantastic service that is hard to find anywhere these days. Thank you Lauren.

experienced dealership, good customer relations.

Made to feel Welcome Very Good Salesperson Alan

excellent customer service, very helpful and informative about the car we bought

Was invited in for an account review. Was Craig who I dealt with, went through details etc, he said could offer me a new car for basically a couple of pounds extra. Well I got the new baby I wanted. Very easy process and quick. Thanks Craig no doubt ill see you in a couple of years

I have had a fantastic service from Hyundai east with every car over the last 10 years in sales and service Roger and Callum most helpful guys I got a new Tucson 75 reg they gave me a fantastic package fantastic team at Edinburgh East
Thanks again Ian Anderson (ill be back)

Sales executive was helpful, informative and polite. There was no sales pressure at all which was very refreshing. Staff member a credit to the organisation.