Vertu Motors - Jaecoo Omoda Burton Reviews 

Came in looking for a Jaecoo and to part exchange my car. Ended up on a great deal and great service from Matthew. He explained everything so thoroughly making sure everything was covered and was happy to answer any questions I had. Really happy with the service I recieved here and very excited for my new car!

Great service, part ex very fair. Matthew was super in supporting the transition to our new car. Thank you for making the experience so easy!

Great experience ! no problems (Matt) who took care of the exchange was on point in every way TOP BLOKE .👌👍

I recently purchased an OMODA 5 from Vertu OMODA/JAECOO Burton, and I’m very happy with the overall experience.
Daniella looked after me throughout the whole process, and her service was excellent from start to finish. There was a slight delay with the collection as some parts arrived later than expected, but Daniella kept me regularly updated and made sure I was informed throughout, which I really appreciated.
A special thanks also to Richard, who was there during the collection and made the handover a smooth and pleasant experience.
Overall, I’m fully satisfied with my experience with Vertu OMODA/JAECOO Burton and would definitely recommend them to anyone looking for a new car. Great team and excellent customer service!

Great experience from test drive to purchase

If I could give more I would. Rachel was fantastic right from the start. Rachel did everything she said when she said. Rachel made the whole experience so easy and stress free. Will highly recommend her to friends and family

Recently brought a Citreon from Vertu in Burton. Had originally gone to look at a different car but it wasn’t great for my needs. Chatted to Thomas and he recommended a different car. Took it for a test drive and it was perfect for me. There was an issue with the Gearbox that was picked up while I was there and they replaced it before I brought it.
We’d also recently brought a car for my daughter at a major car supermarket and my experience at Vertu was so much better. I have much more confidence in both the car and the service and will definitely be returning.

Awful!
Turned up to collect car - was not clean. Grime and dirt every. Rubber hanging off that the sales guys SUPER GLued On!! Dog hair in the boot and car.
The sales guy DID NOT offer me driver away insurance, only right at the end when I mentioned it - he responded "oh, I can add it on if you want".
Car mats missing, only to be told "we don't supply them if they aren't sold with the car".
At a 10k car, I expect car mats to not go missing.
They owe me 2.4k, was only told on collection that accounts are not in and it would be paid Monday. Right...would they have let me take the car without payment! It is now Monday, I've sent 3 chase emails, promised payment and nothing!

The 2nd car key doesn't work!

Garage has been informed, yet no reply.

Funny thing, they didn't forget to try and sell me the service at a PREMIUM costs. But seemingly forgot to mention it's only an interim! What a joke. Who would pay for a 3 year interim service plan...sales guy response "no one needs a full service every year on a car that age"....an 8year car!?

Completely rushed, regret buying from there. Poor service

Enquired about a new car at Jaecoo Burton on Trent. The price seemed good. I asked all the usual questions and in addition I said the price is good is anything wrong with the car. Response was no its brand new, I double checked this and asked is the car the correct spec as it seemed a little low on price. The response I received was they were a new dealership for the Jaecoo brand and wanted to get a foothold in the market. I beleived them gave them my details and stopped an equiry on another car with another dealership. I received a video of the car and it all looked well.. and agreed a call at 2pm to go other the paperwork and put a deposit down. 2pm went and roughly 3pm and I put a call in.. the person I was dealing was supposedly on another call. Some two hours later they called me and said they had made a mistake on the price.. This was after I had questioned them about the price twice and was reassured the price was correct. I knew it and emailed them to remove all details from their data base. Needless to say the other car I was looking at then been sold. I then get bombarded with marketing from this company. This may be a new dealership for Jaecoo but the staff and the manager need to go on training courses to ensure they know what they are selling. More imortantly they have still not removed my details from their database and if it continues I will be taking legal action for data breach, as well as wasting my time.