Cannot be any happier with the experience of working with the guys at Vertu Hamilton. A pleasure from start to finish and no questions unanswered. Everyone was pleasant and accommodating. Second... See more
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It was great experience, we had Owen at Toyota Hamilton looked after us. Everything went very smooth and quick. Friendly,knowledge and took us through the entire process. We checked the car on Tuesda... See more
Company replied
Visited dealers twice. On both occasions I spoke to Yoan who was pleasant and helpful - clarified car features and the care package when I did not understand. I looked at and sat in a couple of other... See more
Company replied
End to end buying "almost new" Mazda CX-60 from Vertu was very clear, comfortable and professionally backed process. I've got answers on all my questions from the first call on the ad, to the last m... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Whistleberry Road, ML3 0EJ, Hamilton, Lanarkshire, United Kingdom
- 0344 659 7992
4.7
Excellent
38 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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First class service
Excellent advice and support. We are delighted with our new CX-30
November 12, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
I would recommend
Yoan was very helpful and explained everything and went through all the paperwork I had to complete.
He went over all the new features in the car.
I would recommend Vertu
September 26, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you so much for your kind words! We are so happy to hear that Yoan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Terrible service
I’ve had two bad experiences with this dealership with a car under warranty.
Terrible service and awful attitude. When you start to complain they immediately get extremely defensive.
The pictures show error messages that showed up on the car. They charged me £80 and said there’s no fault. The car is literally telling me to get it checked 😂
Booked the car in previously and arrived only to be told after waiting 20 minutes that the car hadn’t actually been booked in and I’d need to come back another day, like it was a mild inconvenience.
October 22, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DM2310 Kind regards, Liza.
Very happy with customer service up to…
Very happy with customer service up to date will sale of Aygo manager gave me a good deal
October 10, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Good evening John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
The whole experiment was fantastic as…
The whole experiment was fantastic as soon as we went through the doors
October 18, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent service received from Jamie…
Excellent service received from Jamie at Mazda Vertu Hamilton branch. Made the process of purchasing a new vehicle a pleasant and straightforward process. Would highly recommend.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Good morning Craig. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Very personable
Very personable, and knowledgeable advisor who made the whole experience really excellent. From start to finish on all visits made to feel welcome
September 19, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Easy process buying our new car
Easy process buying our new car
Staff lovely especially Jamie
Never felt under pressure and he explained everything to us
Love our new car
September 29, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
I have purchased a car through Vertu…
I have purchased a car through Vertu Motors previously (when it was known as Macklin Motors). I generally had a good experience with them at that time, so when it came to purchasing a new car, I decided to go back to them. The experience was pleasant, with no "hard sell", and time and space were given to me to make my mind up about my purchase. All in all a very satisfactory experience.
September 4, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Stress free!
I've been a customer of Vertu Motors (formerly Macklin Motors) since 2010. My wife and I just bought a new Mazda CX5, and collected it yesterday. Staff were excellent with us - never felt pressured to buy and the staff gave us an excellent deal. More importantly, we were made to feel in control of the process from start to finish, and the car itself is just right for us.
September 16, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Unique experience of a first class dealership. Highly Recommended
The very minute we visited the dealership for Mazda in Hamilton we felt at ease, we had at this point been to many showrooms to look for a new car and we met with rude and obnoxious sales people, however this was a very positive experience. Scott W made us very welcome from the outset with the offer of a seat and a coffee, highly recommended, the coffee. Scott went to great trouble to make the buying experience as smooth and trouble free as possible. We got a great price for our trade-in and a great deal on the, new( to us ) Mazda CX-5. I would highly recommend the dealership for your next car. Scott W really made this one of the best sales experiences we have had when buying a new car.
August 23, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
The Mazda agent was professional
The Mazda agent was professional, friendly and helpful. He wasn’t pushy but let me look, ask and decide at my pace.
September 2, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Sales man was very knowledgeable have…
Sales man was very knowledgeable have bought from them in the past .was able to get the colour of car wanted and they made things very easy
September 1, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Very welcoming going into the…
Very welcoming going into the dealership in Hamilton , no pressure from anyone to buy a car, when asked any question about any vehicle, the salesman were very informative. Would recommend this dealership
August 30, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I'd endorse Vertu Mazda Hamilton…
I'd endorse Vertu Mazda Hamilton because, I was given an appointment to see the car I wanted and wasn't pressured into something else, the handover was professionally and likeable, I'll definitely be buying from here again. Top class friendly service from the moment I arrived till my car was delivered.
June 2, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Good morning Michael. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
I can't praise the staff highly enough…
I can't praise the staff highly enough from start to finish I was made to feel important my particular purchase took a bit of time and I was kept up to date with every part of process.
I would recommend Vertu to anyone.
January 3, 2025
Unprompted review
Reply from Vertu Motors - Mazda Hamilton
Hi Scott, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
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