York is the very best Mazda service centre (and we have used several). Very sad to hear it is closing but glad most staff have been redeployed. Ali Wilson is an excellent Service Mazda and any dealer... See more
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See what reviewers are saying
Simone Wear is the best saleswoman in the world always looks after me always smiling. I will only deal with Simone and thankyou for looking after me again on Monday 20th July 2026.
Company replied
All at Vertu Mazda York continued to make us feel welcome/valued throughout, especially Beth. We're loving our new Mazda. Great overall experience. Thank you.
Company replied
Had a brilliant experience with Simone during a recent test drive. She’s professional, proactive, and brought a great sense of fun to what can sometimes be a dry process. We had some good-natured ba... See more
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Company details
About Vertu Motors - Mazda York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
17-27 Layerthorpe Road, YO31 7UZ, York, North Yorkshire, United Kingdom
- 0330 012 2217
4.6
Excellent
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vertu Motors - Mazda York
Good morning. Thank you for your feedback. We’re really pleased to hear you received great customer service, and we appreciate you taking the time to share your experience.
Kind regards,
Dean
Just purchased a new car from Vertu…
Just purchased a new car from Vertu Mazda York. Excellent service from Beth, Greg and Claire. Would highly recommend.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Mazda York
Good afternoon, Thank you for sharing your feedback. We’re really pleased to hear that your experience at Vertu Mazda York was excellent and that Beth, Greg and Claire provided such great service throughout your purchase. Your recommendation means a great deal to the team.
We truly appreciate your comments and hope you enjoy your new car. Kind regards, Kerry
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable about the car I was purchasing nothing was to much trouble for David the sales executive.
November 29, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Helpful, no pressure customer service.
Buying a car through Vertu was made so much easier by the friendly and helpful representative who applied no pressure to push me into a purchase, but allowed me time to consider their valuable knowledge and advice.
Thank you, Lewis.
November 18, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Friendly
Friendly, knowledgeable and efficient. Everything explained clearly.
November 18, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Good afternoon David. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
10 stars ⭐️
My experience at Vertu Mazda York was exceptional! Beth Stephenson our sales representative, was a pleasure to do business with. She kept me informed every step of the way and made the process smooth and easy. Worked through all our requests and addressed all our needs - we are over the moon with our new car. Would definitely recommend Vertu- Mazda York.
November 12, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Good afternoon Nicolette. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Beth and the team. We hope to see you again soon. Happy motoring, Dean
We would highly recommend Vertu Mazda…
We would highly recommend Vertu Mazda York. They made our Part-Ex and new Mazda purchase, simple and fair experience, straightforward and honest. Beth, the sales representative was great to work with, she provided all the info we needed on our new car and listened our needs for the deal and was great to work with. Thank you.
October 31, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Friendly
Friendly, knowledgeable staff making a great purchasing experience.
October 3, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Thank you for taking your time to leave this great review! Kind regards, Selina
My key fob stopped working for my Mazda…
My key fob stopped working for my Mazda 3. I was put through to a very helpful bloke called Neil in the workshop. He spent time sorting out my mistake with patience and kindness. Thank you to him and to Vertu Mazda York. This is the second time we have been very impressed with the Business and the Staff.
October 1, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Good morning. Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Vertu Mazda in York
From the ladies on reception to the service manager to Simon in sales, I received fantastic service. They gave me options to get through a horrible situation and enabled me to buy a lovely car. Thanks 👍
September 26, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Buying a Mazda at York
Excellent professional customer service from Simon. Every question answered no matter how trivial. Focused on what my needs were and found the right car for me. Excellent guidance on guiding me through the whole purchase process.
September 20, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Thank you so much for your kind words! We are so happy to hear that Simon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Delighted with my Mazda CX-30 Takumi
Delighted with my Mazda CX-30 Takumi. Excellent service from David Dalby at the Vertu York dealership.
September 5, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Good morning Peter. Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
A Relaxed and a pleasant experience
From the moment I went in to Vertu at Layerthorpe Road, York York, I found it very relaxed. I was introduced to Dave Dalby. He was very pleasant, friendly and very easy person to deal with. He showed me around the vehicles I was interested in. He explained everything in detail and wasn't at all pushy as you expect with car salesmen. An easy and pleasant experience, leading up to buying my new car.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Mazda York
Good afternoon Peter. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dave and the team. We hope to see you again soon. Happy motoring, Dean
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