What made my experience special was Isuru, he couldn’t do enough to make sure my day was nothing but perfect. What an asset you have in this guy, nothing was a problem to him. I traveled over 200 mile... See more
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I dropped into the showroom without an appointment, and was accommodated very quickly. All Ascot colleagues were approachable, friendly, knowledgeable and engaging from enquiry through to car pic... See more
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My experience of buying a car from Vertu, the service from the staff rated 5 stars, from reception through to Connor, I also rated your sales executive, Olivia. Her knowledge, patience, and tolerance... See more
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A huge thank you to Hani and the entire team at Mercedes Ascot for another awesome experience. This is the second car I’ve purchased for my wife here, and the service remains top-tier. We will undoub... See more
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Company details
About Vertu Motors - Mercedes-Benz of Ascot
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
London Road, Bracknell, RG12 9FR, Ascot, Berkshire, United Kingdom
- 0344 659 8097
4.5
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great customer engagement & service
I dropped into the showroom without an appointment, and was accommodated very quickly.
All Ascot colleagues were approachable, friendly, knowledgeable and engaging from enquiry through to car pick up & beyond. Especially Conor and Ruman!
September 5, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your wonderful review.
We are delighted to hear that you were able to drop into the showroom without an appointment and were looked after so promptly. It's fantastic to know that the team made you feel welcome and supported throughout your journey, from your initial enquiry right through to collecting your car and beyond.
A special thank you for your kind words about Conor and Ruman. We're pleased to hear that their friendly, knowledgeable, and engaging approach helped make your experience such a positive one.
Thank you for choosing Mercedes-Benz Ascot. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
MERCEDES AMG 63s
Pricise, Quick, and easy to complete all the forms, staff were on hand, quickly responding to my questions, would definitely recommend.
August 18, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your wonderful review.
We are delighted to hear that you found the process precise, quick, and easy. It's great to know that our team was on hand to answer your questions promptly and provide the support you needed throughout.
Thank you for your recommendation and for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
What made my experience special was…
What made my experience special was Isuru, he couldn’t do enough to make sure my day was nothing but perfect. What an asset you have in this guy, nothing was a problem to him. I traveled over 200 miles to collect my SL and I would do it again if Ascot Mercedes had the car I was after and Isuru was looking after me. 10 out of 10. I’d also like to mention the receptionist, very pleasant and helpful. Eric Johnson
August 27, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your fantastic review, Eric.
We are delighted to hear that Isuru made your experience so special. It's wonderful to know that he went above and beyond to ensure everything was perfect and that nothing was ever too much trouble. Travelling over 200 miles to collect your SL is a real commitment, so we're thrilled that the service you received made the journey worthwhile.
Your comments about Isuru being such an asset to the team are greatly appreciated, and we will be sure to share your kind words with him. We're also pleased to hear that our Reception team made such a positive impression with their friendly and helpful approach.
Thank you for your 10 out of 10 rating and for choosing Mercedes-Benz Ascot. We hope you enjoy every mile in your SL and look forward to welcoming you back in the future.
Kind regards,
Keith
Dredful customer service Vertu Bracknell
Ring local dealership in Bracknell even though the its called Vertu Ascot (Just to be snobby) nightmare getting through to parts department .... waited for nearly two hours dor a ring back ..Robert Forester should be ashamed with the customer service ...even Škoda main dealerships have a better customer rating Its a bit of an embarrassment having Vertu sponsor the BTCC and emblazoned on the cars.
August 25, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
We are sorry to hear your frustrations in trying to purchase wipers for your smart car – I understand you have spoken directly with the General Manager, Tyler Verrian who is assisting you further.
Kind Regards,
Tyler Verrian
General Manager
Raz looked after us very well and did…
Raz looked after us very well and did everything he could for a smooth sale
Highly recommend
August 25, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Good afternoon Roger,
Thank you for your fantastic feedback. It’s great to hear Raz looked after you so well and did everything possible to ensure the sale went smoothly from start to finish. We’re delighted you had such a positive experience and really appreciate your recommendation.
Kind regards,
Dean
My experience of buying a car from M B Ascot
My experience of buying a car from Vertu, the service from the staff rated 5 stars, from reception through to Connor, I also rated your sales executive, Olivia. Her knowledge, patience, and tolerance with me deserved 5 star "plus". The one small exception was the engine bay was not valeted.
August 18, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Good morning Michael,
Thank you for your wonderful feedback, it’s fantastic to hear you rated the service so highly from reception through to Connor and Olivia. We’re especially delighted Olivia’s knowledge, patience and support made such a positive impression and helped make your car-buying experience a five-star one.
We also appreciate your comments regarding the engine bay preparation. Thank you for highlighting this, and we're pleased it was the only area where your experience fell short of perfection.
Kind regards,
Dean
AVOID AT ALL COST
Extremely disappointing experience with Vertu Mercedes-Benz Ascot – think very carefully before buying an Approved Used Mercedes from them
I am writing this review after an extremely disappointing experience purchasing a Mercedes-Benz CLA 180 from Vertu Mercedes-Benz Ascot.
I purchased the vehicle on 7 April 2026 after paying a £1,000 deposit. It was sold to me as an Approved Used Mercedes-Benz, and I purchased it with the expectation that I was buying a vehicle that had been properly inspected and prepared to the standard expected from a Mercedes-Benz main dealer.
Unfortunately, the problems started almost immediately.
Before collection, I was told the windscreen had been chipped during preparation and would be replaced at Vertu's expense. Two days after taking delivery, on 9 April, I discovered significant damage to the underside of the vehicle which had not been disclosed to me before purchase. Vertu subsequently accepted responsibility for repairing this.
The following day, while the windscreen was being replaced, I was also informed that the vehicle had been fitted with a non-Mercedes windscreen. This had never been disclosed to me before purchase.
I then discovered a crack in the front bumper and reported this to the dealership. The vehicle was eventually collected for repairs on 1 May.
What followed was an extremely frustrating repair process. The vehicle remained with Vertu for approximately five weeks. At one point, their own service department contacted me asking when I intended to bring the vehicle in because the required part had arrived — despite the fact that they had already had the vehicle in their possession for nearly two weeks.
I was subsequently told that additional work was required and that a cracked alloy wheel had also been identified.
When the vehicle was finally returned to me on 5 June, the agreed bumper repair had not been completed. In addition, my dashcam had been damaged while the vehicle was in Vertu's possession.
A further collection was then arranged for 25 June so that the bumper and dashcam issues could be dealt with. I arranged my entire day around this collection, removed my daughter's car seat, emptied the vehicle and turned down paid work.
Nobody turned up. Nobody contacted me.
I subsequently received an apology from the Used Car Sales Manager, Dan Knight, who accepted responsibility and acknowledged that the failure to attend the agreed collection was unacceptable.
After the continued problems, I formally exercised my final right to reject the vehicle under the Consumer Rights Act 2015.
Vertu refused.
Their response was particularly disappointing. Despite the history of issues, the vehicle being unavailable for approximately five weeks, incomplete repairs and the failed collection, Vertu characterised the remaining issue as essentially a "minor cosmetic" bumper repair and argued that there was no evidence that certain defects existed when the vehicle was supplied.
This is difficult to reconcile with the fact that several issues were identified and dealt with by Vertu shortly after purchase, including damage which I reported within days of taking delivery.
I was also told that the problems were "cosmetic rather than mechanical", as though a main dealer selling an Approved Used Mercedes is only responsible for mechanical faults. That is not how I understand the Consumer Rights Act 2015 to operate.
I have retained extensive evidence throughout this entire process, including photographs, videos, emails, repair documentation and correspondence with Vertu. The matter has now been referred to The Motor Ombudsman for independent review.
What disappoints me most is not simply that the car had problems. Used cars can have issues. It is the way those issues were handled and the repeated failures in communication and organisation throughout the process.
I gave Vertu numerous opportunities to put things right. I was patient. I accepted the repair process. I made myself available for collections and repairs. I continued using the vehicle because I needed transport.
Eventually, I reached the point where my confidence in both the vehicle and the dealership had been completely undermined.
To be clear, this review is not based on one isolated fault or one bad interaction. It is based on the cumulative experience from the moment I purchased the vehicle.
For a customer spending tens of thousands of pounds on an Approved Used Mercedes from a main dealer, I expected considerably better.
April 7, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your review, as the general sales manager at Mercedes-Benz of Ascot we take the customer experience extremely seriously and would like to discuss your experience in further detail. Please email me directly on: hani.jarche@vertumotors.com.
Kind Regards,
Hani Jarche
General Sales Manager
The best service ever !!
The best service ever !!! Very sales team in the buying experience !!!
August 7, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
A huge thank you to Mike and the team…
A huge thank you to Mike and the team at Mercedes-Benz Ascot for making the whole process so easy and enjoyable. Mike was professional, friendly, and kept me informed every step of the way. I’m absolutely delighted with my new Mercedes-Benz and truly appreciate the excellent service. Highly recommended!
July 30, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your fantastic feedback. We’re delighted to hear that Mike and the team at Mercedes-Benz Ascot made the whole process so easy and enjoyable.
It’s great to know that Mike provided friendly, professional service throughout and kept you informed every step of the way. We’re thrilled that you’re delighted with your new Mercedes-Benz and truly appreciate your recommendation.
Kind regards,
Matthew
Great Customer Service
After being through the mill with another mainstream brand of car dealership I wasn’t particularly confident in buying a new car. I have to say that my experience at Ascot Mercedes was superb and restored my confidence. Many thanks to Raz who kept me updated throughout and was very professional and attentive. Others could learn a lot from this dealership, now I’m a very happy customer with a fantastic car.
July 28, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your wonderful feedback. We’re delighted to hear that your experience with Mercedes-Benz Ascot restored your confidence in the car buying process.
It’s fantastic to know that Raz provided such professional and attentive service throughout, keeping you updated every step of the way and ensuring everything went smoothly. We’re thrilled that you’re now enjoying your fantastic new car and truly appreciate your kind words.
Kind regards,
Matthew
A real pleasure to purchase a car from…
A real pleasure to purchase a car from Mercedes Ascot
All the staff were helpful and knowledgeable
Thanks to Ruman and Ross in particular
July 21, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Hi Robert,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that purchasing your car from Mercedes-Benz of Ascot was such a pleasurable experience.
It’s wonderful to know that you found the team helpful and knowledgeable throughout your journey. We're especially pleased to hear your kind comments about Ruman and Ross, who will be delighted to know they helped make the process so enjoyable and straightforward.
Thank you again for your feedback and for choosing Mercedes-Benz of Ascot. We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Liv and Conor were both fantastic and…
Liv and Conor were both fantastic and very knowledgable. Explained everything clearly and excellent service from them both. Made the whole process enjoyable and easy. Would definitely recommend and will be a return customer .
July 24, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Hi Simon,
Thank you for your fantastic 5-star review!
We’re delighted to hear Liv and Conor provided such fantastic service and made the whole process enjoyable and easy. It’s wonderful to know everything was explained clearly and that their knowledge and support helped create such a positive experience.
We’ll be sure to pass on your kind feedback to them both. Thank you for your recommendation, and we look forward to welcoming you back to Vertu Mercedes-Benz of Ascot in the future.
Kind regards,
Kerry
Satisfied Ongoing Customer…
Very straightforward and helpful to deal with. Answered my questions clearly and explained all necessary aspects. It's a dealership I've been happy to use for 20 years for repairs and purchases.
July 23, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your wonderful review.
We are delighted to hear that you found the team straightforward and helpful to deal with, and that all your questions were answered clearly throughout the process. Providing honest advice and ensuring our customers feel fully informed and confident in their decisions is something we take great pride in.
We are especially grateful for your continued loyalty over the past 20 years. Your trust in us for both vehicle purchases and servicing means a great deal to the entire team.
Thank you for your continued support, and we look forward to welcoming you back for many years to come.
Kind regards,
Keith
Ruman was great to deal with.Very…
Ruman was great to deal with.Very precise,all questions answered and paperwork explained and forwarded.
The showroom girl was very pleasant.
Ruman’s hand over of the car perfect,even installed my phone and entered the satnav next destination so that I could get quickly on my way!
July 20, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your excellent review.
We are delighted to hear that Ruman was so great to deal with and that he made the entire process clear and straightforward for you. Providing precise information, answering all questions thoroughly, and ensuring all paperwork is fully explained are key parts of the service we strive to deliver, so it is wonderful to know that Ruman exceeded your expectations.
It is also lovely to hear your kind comments about our showroom team member and the warm welcome you received during your visit.
We are especially pleased that Ruman's vehicle handover was perfect. Taking the time to set up your phone and programme your next destination into the sat nav demonstrates the extra level of care and attention that helps make the experience as smooth and enjoyable as possible.
Thank you for choosing Vertu Motors. Your feedback is greatly appreciated, and we will be sure to pass your kind words on to Ruman and the team.
Kind regards,
Keith
A huge thank you to Hani and the entire team!
A huge thank you to Hani and the entire team at Mercedes Ascot for another awesome experience. This is the second car I’ve purchased for my wife here, and the service remains top-tier. We will undoubtedly remain loyal customers to such a great team. Thanks again, and we look forward to picking out our next car with you in a few years!
June 16, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref VM3EG1807 Kind regards, Matthew.
Great Experience
This is my 6th New Car from Mercedes Benz Ascot. It is a beautiful memory. Right from when I walked in to meet Ruman (my sales man) to when I actually drove my car away 2 days ago has been nothing but amazing.
Raman H & Conor went that extra mile & beyond to make my purchase smooth and easy. Ruman you’re absolutely fantastic. You met all my expectations. Explaining all I needed to know, your patience & professionalism was great. Thank you and I hope you keep up the good works.
I’m loving the car.
It is indeed A Dream Car to drive.
July 16, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your continued loyalty and for choosing Mercedes-Benz Ascot for your sixth new car. We’re delighted to hear that your latest experience was another memorable one and that you’re loving your new dream car.
It’s fantastic to know that Ruman, along with Raman H and Conor, went above and beyond to make the process smooth and enjoyable. We’re especially pleased that Ruman’s patience, professionalism and attention to detail helped ensure all your expectations were met.
Thank you for your kind words and continued trust. I’ll be sure to pass your feedback on to the team.
Kind regards,
Matthew
Amazing experience
Amazing sales guy, Mike, made the whole process seamless and straightforward!
July 10, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Hi Elliot,
Thank you for your fantastic 5-star review!
We’re delighted to hear Mike made the whole process seamless and straightforward for you. We’ll be sure to pass on your kind feedback and recognition for his excellent service.
We really appreciate your support and hope to welcome you back to Vertu Mercedes-Benz of Ascot again soon.
Kind regards,
Kerry
Great staff
Great staff, helpful, friendly, accommodate all questions and listen to the client
July 3, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your kind feedback. We’re delighted to hear that you found the team helpful, friendly and attentive, taking the time to answer your questions and listen to your needs throughout the process.
We truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Rav was wonderful
Sales chap rav was wonderful. Great test drive. A bit of too and fro negotiating. 😎
June 30, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Thank you for your great feedback. We’re delighted to hear that Rav provided a wonderful experience and that you enjoyed the test drive.
It’s great to know everything came together to find the right deal for you. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Great experience
My experience was positive and informative from the very beginning. All the people I spoke to were polite, patient and helpful throughout. What a great experience going to Ascot to pick up a beautiful car!
June 30, 2026
Unprompted review
Reply from Vertu Motors - Mercedes-Benz of Ascot
Hi Sophie,
Thank you so much for your lovely feedback.
We’re really pleased to hear that your experience was positive and informative from the very beginning, and that the team were polite, patient and helpful throughout. It’s great to know that collecting your new car from Ascot made the experience even more special.
We truly appreciate you taking the time to share this and hope you enjoy your beautiful new car.
Kind regards,
Danielle
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