I visited the showroom whilst working in the area and can honestly say the service was great! I went to look at one car but fell in love with a different one and the process couldn’t have been ea... See more
Company replied
55 Station Road, Mercedes, HP9 1QJ Beaconsfield, Buckinghamshire, GB
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I visited the showroom whilst working in the area and can honestly say the service was great! I went to look at one car but fell in love with a different one and the process couldn’t have been ea... See more
Company replied
Ameeka was absolutely fantastic! From the moment we walked in, she truly took the time to understand what we were looking for. We were torn between two different cars, but her knowledge, patience, a... See more
Company replied
This is my third car purchase from Vertu Beaconsfield five stars and the reason I go back is due to nice staff, who are helpful and respectful. Buying a car is a key decision and making sure you get w... See more
Company replied
A huge thank you to Jake Coulson and Ian for making my entire car‑buying journey such a memorable experience. From the first enquiry to meeting in person, through the test drive and the final del... See more
Company replied
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55 Station Road, Mercedes, HP9 1QJ, Beaconsfield, Buckinghamshire, United Kingdom
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Elodie was helpful throughout our purchase, from the minute we walk into the showroom until we drove away in our new CLA electric!

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
I visited the showroom whilst working in the area and can honestly say the service was great! I went to look at one car but fell in love with a different one and the process couldn’t have been easier.
Stewart was great, welcoming and provided great customer service he kept me upto date with every step of the process between leaving a deposit and collection and even after sales.
I would defiantly use the dealership and defiantly buy a car from Stewart again.
Buyer of Mercedes EQB approve used.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Very polite sales executive, very knowledgeable, didn’t push to get a sale , rang me a couple of times after viewing if there were any questions, so all good

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Awesome Mercedes EQC purchase from Vertu Motors and excellent sales process during and after sales from Stewart. I wouldn’t hesitate to recommended both.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
This is my third car purchase from Vertu Beaconsfield five stars and the reason I go back is due to nice staff, who are helpful and respectful. Buying a car is a key decision and making sure you get what you need at the right price is important to me. Stuart who looked after me was professional, helpful and provided good customer service. The only thing negative I would say is please get call centre staff in Newcastle / Manchester to be more proactive when you call them " its a bit like a quiz show and you need to get the right answer to speak to the person you want to " Looking forward to driving my car Thank you ***** Paul

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
I changed from another MG dealership to Vertu Beconsfield the difference was amazing, the MG part is sited in the Mercedes showroom which is very impressive very professional and organised, the booking in was online very simple at the dealership you put your key in a key box and meet your advisor mine was Dan he has 12 years experience there and was totally professional very knowledgeable and easy to talk to the I was sent a video health check while the cr was in the workshop which would have highlighted any additional or required work the car was checked for recalls and updates all done while there, at collection I waited I. The very comfortable lounge area with hot and cold drinks available free of charge,Dan called me over to finalise the payment all work explained very clearly Dan was excellent, I had a loan car for the day it was brand new, very pleasant experience will be using MG Beconsfield for all future visits highly recommended excellent service throughout thankyou

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
A huge thank you to Jake Coulson and Ian for making my entire car‑buying journey such a memorable experience. From the first enquiry to meeting in person, through the test drive and the final delivery, everything was handled with outstanding professionalism and genuine care.
If Jake was busy, Ian immediately stepped in to keep things running perfectly, and together they made the whole process smooth, stress‑free, and special for my family. I truly appreciate everything they did.
Sree

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Ameeka was absolutely fantastic! From the moment we walked in, she truly took the time to understand what we were looking for. We were torn between two different cars, but her knowledge, patience, and clear advice made all the difference in helping us choose the perfect one.
If you're looking for someone who genuinely listens and guides you through the process without any pressure, ask for Ameeka! We couldn't be happier with our decision.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Great Experience, no pressure , no constant getting managers permissions, straight forward. Jake was very cooperative and we enjoyed the purchase process

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
All the staff where helpful and efficient, from my first contact with the receptionist, to the day of collection. Lee my salesman was knowledgeable and patient, with a good informative test drive which confirmed the vehicle was the correct one for me. He is continuing to support me as I get used to the technology within the car, and any issues that arise.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
I inquired about a White CLA 250e with specific details, and that is exactly what I received.
Jake, my customer service representative, was excellent and very helpful.
No stress during the negotiation and completion.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Great and friendly service from Sam at Mercedes Beaconsfield.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
I recently purchased an MG HS Hybrid+ and the entire experience was smooth, quick, and effortless. Unlike other MG dealers such as Glyn Hopkin or WLMG, Vertu made everything simple and straightforward. If you’re considering buying an MG, I genuinely recommend choosing Vertu. Thank you, Mr Ibrahim Ahmed, for your polite, professional, and exceptional service.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Service and hospitality were nothing short of being totally professional finalising with purchasing the car that ticked every box. Thank you both Elodie and Ian for your personal service.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Great service from Sam from start to finsh.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
A great service from Matt from start to finish. Never pushy, always polite and plenty of time to explain the finer details. Delighted with the car and service.
Thankyou

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Excellent service and seamless buying and trade-in experience with Stewart in Beaconsfield.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
The overall sales experience of buying my new GLC was exceptional. The salesman, Stewart Jackson, couldn't have been more helpful. This was seriously let down by Mercedes-Benz Financial Services who made the task of completing the paperwork, which all had to be done on-line, a complete nightmare. So many emails, many of which were conflicting, IT problems, a couldn't care attitude etc. If I was repeating the exercise I would have insisted on "paper" forms and "wet" signatures. Howver, the car is superb!

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Overall very good service from start to finish.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
Friendly attitude, great attention to detail and covering all the bases making it a very smooth transaction.
Second time purchasing from this dealer and again very pleased.

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield
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