Vertu Motors - Mercedes-Benz of Beaconsfield Reviews 

128
TrustScore 5 out of 5

4.8

55 Station Road, Mercedes, HP9 1QJ Beaconsfield, Buckinghamshire, GB


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Rated 5 out of 5 stars

I visited the showroom whilst working in the area and can honestly say the service was great! I went to look at one car but fell in love with a different one and the process couldn’t have been ea... See more

Company replied

Rated 5 out of 5 stars

​Ameeka was absolutely fantastic! From the moment we walked in, she truly took the time to understand what we were looking for. We were torn between two different cars, but her knowledge, patience, a... See more

Company replied

Rated 5 out of 5 stars

This is my third car purchase from Vertu Beaconsfield five stars and the reason I go back is due to nice staff, who are helpful and respectful. Buying a car is a key decision and making sure you get w... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Jake Coulson and Ian for making my entire car‑buying journey such a memorable experience. From the first enquiry to meeting in person, through the test drive and the final del... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Mercedes-Benz of Beaconsfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 55 Station Road, Mercedes, HP9 1QJ, Beaconsfield, Buckinghamshire, United Kingdom

  • 0344 659 8170

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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4.8

All reviews

(128)

12,969 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Elodie was helpful throughout our purchase, from the minute we walk into the showroom until we drove away in our new CLA electric!

September 10, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Jane,

Thank you for your fantastic 5-star review!

We’re delighted to hear Elodie was so helpful throughout your purchase and made the whole experience a positive one from the moment you arrived in the showroom to driving away in your new CLA Electric.

We really appreciate your kind feedback and hope you enjoy every mile in your new Mercedes-Benz.

Kind regards,
Kerry

Rated 5 out of 5 stars

I visited the showroom whilst working…

I visited the showroom whilst working in the area and can honestly say the service was great! I went to look at one car but fell in love with a different one and the process couldn’t have been easier.
Stewart was great, welcoming and provided great customer service he kept me upto date with every step of the process between leaving a deposit and collection and even after sales.

I would defiantly use the dealership and defiantly buy a car from Stewart again.

Buyer of Mercedes EQB approve used.

August 19, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for taking the time to share your experience. We're delighted to hear that you received such great service and that Stewart made the process of purchasing your Mercedes EQB so easy and enjoyable. It's wonderful to know that he kept you informed every step of the way, from your initial enquiry through to collection and even during aftersales support.

We're especially pleased that you found the team welcoming and that you discovered the perfect car for your needs. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.

Many thanks,
Chloe

Rated 5 out of 5 stars

Very polite sales executive

Very polite sales executive, very knowledgeable, didn’t push to get a sale , rang me a couple of times after viewing if there were any questions, so all good

August 15, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Romi,

Thank you for taking the time to leave us such a fantastic 5-star review.

We're delighted to hear that you had such a positive experience with Mercedes-Benz of Beaconsfield. Providing knowledgeable, professional service without any pressure is exactly what we strive for, so it's wonderful to know that this was reflected throughout your journey.

It's especially pleasing to hear that your sales executive took the time to follow up after your visit and ensure that any questions you had were answered. We believe that supporting our customers throughout the decision-making process is just as important as the purchase itself.

Thank you again for your kind feedback. We'll be sure to share your comments with the team, who will be delighted to hear how much you appreciated their help and support.

We look forward to welcoming you back in the future.

Kind regards,
Liza.

Rated 5 out of 5 stars

Great experience buying a Mercedes EQC from Vertu Motors via Stewart

Awesome Mercedes EQC purchase from Vertu Motors and excellent sales process during and after sales from Stewart. I wouldn’t hesitate to recommended both.

August 24, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

Buying a new second hand car

This is my third car purchase from Vertu Beaconsfield five stars and the reason I go back is due to nice staff, who are helpful and respectful. Buying a car is a key decision and making sure you get what you need at the right price is important to me. Stuart who looked after me was professional, helpful and provided good customer service. The only thing negative I would say is please get call centre staff in Newcastle / Manchester to be more proactive when you call them " its a bit like a quiz show and you need to get the right answer to speak to the person you want to " Looking forward to driving my car Thank you ***** Paul

August 26, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Paul,

Thank you for your fantastic 5-star review!

We’re delighted to hear this is your third vehicle purchase from Vertu Mercedes-Benz of Beaconsfield and that the helpful, respectful service keeps bringing you back. It’s wonderful to know Stuart provided professional support and great customer service throughout your latest purchase.

We also appreciate your comments regarding your experience when calling in and will take your feedback on board.

Thank you for your continued loyalty. We hope you enjoy your new car and look forward to welcoming you back again in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

Excellent service Excellent Delership

I changed from another MG dealership to Vertu Beconsfield the difference was amazing, the MG part is sited in the Mercedes showroom which is very impressive very professional and organised, the booking in was online very simple at the dealership you put your key in a key box and meet your advisor mine was Dan he has 12 years experience there and was totally professional very knowledgeable and easy to talk to the I was sent a video health check while the cr was in the workshop which would have highlighted any additional or required work the car was checked for recalls and updates all done while there, at collection I waited I. The very comfortable lounge area with hot and cold drinks available free of charge,Dan called me over to finalise the payment all work explained very clearly Dan was excellent, I had a loan car for the day it was brand new, very pleasant experience will be using MG Beconsfield for all future visits highly recommended excellent service throughout thankyou

August 21, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for your excellent review. We're delighted to hear that your experience with Vertu Beaconsfield was such a positive one and that Dan's professionalism, knowledge, and clear communication helped make your visit smooth and enjoyable.

It's great to know you found the booking process straightforward, appreciated the vehicle health check, and were well looked after throughout your visit. We truly value your recommendation and look forward to welcoming you back in the future.

Many thanks,
Chloe

Rated 5 out of 5 stars

Great Experience

A huge thank you to Jake Coulson and Ian for making my entire car‑buying journey such a memorable experience. From the first enquiry to meeting in person, through the test drive and the final delivery, everything was handled with outstanding professionalism and genuine care.

If Jake was busy, Ian immediately stepped in to keep things running perfectly, and together they made the whole process smooth, stress‑free, and special for my family. I truly appreciate everything they did.

Sree

August 15, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for your wonderful review. We're delighted to hear that Jake and Ian made your car-buying journey such a memorable experience. It's fantastic to know that their professionalism, communication, and genuine care helped make the process smooth, stress-free, and enjoyable from your initial enquiry through to delivery.

We'll be sure to pass on your kind comments to both Jake and Ian. Thank you for choosing us, and we hope you and your family enjoy your new car.

Kind regards,
Matthew

Rated 5 out of 5 stars

fantastic!

​Ameeka was absolutely fantastic! From the moment we walked in, she truly took the time to understand what we were looking for. We were torn between two different cars, but her knowledge, patience, and clear advice made all the difference in helping us choose the perfect one.
​If you're looking for someone who genuinely listens and guides you through the process without any pressure, ask for Ameeka! We couldn't be happier with our decision.

August 20, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for your wonderful review. We're delighted to hear that Ameeka provided such a fantastic experience and took the time to understand exactly what you were looking for. It's great to know that her knowledge, patience, and honest advice helped you choose the perfect car without any pressure.

We'll be sure to pass on your kind comments to Ameeka. Thank you for your recommendation, and we hope you enjoy every mile in your new car.

Kind regards,
Matthew

Rated 5 out of 5 stars

Great Experience

Great Experience, no pressure , no constant getting managers permissions, straight forward. Jake was very cooperative and we enjoyed the purchase process

August 14, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for your fantastic review.

We are delighted to hear that you had such a great experience and enjoyed our straightforward, no-pressure approach. It's wonderful to know that Jake was so cooperative and helped make the whole purchase process easy and enjoyable.

At Vertu Motors, we believe buying a car should be a relaxed and hassle-free experience, with customers always in control, so it's great to hear that this was reflected in your visit.

Thank you for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.

Kind regards,
Keith

Rated 5 out of 5 stars

All the staff where helpful and…

All the staff where helpful and efficient, from my first contact with the receptionist, to the day of collection. Lee my salesman was knowledgeable and patient, with a good informative test drive which confirmed the vehicle was the correct one for me. He is continuing to support me as I get used to the technology within the car, and any issues that arise.

August 6, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Mark,

Thank you for your review. We're delighted to hear that all of the staff were helpful and efficient from your very first contact through to collecting your vehicle. It's fantastic to know that Lee's knowledge, patience, and informative test drive helped you feel confident that you had chosen the right car.

Kind regards,
Danielle

Rated 5 out of 5 stars

I inquired about a White CLA 250e with…

I inquired about a White CLA 250e with specific details, and that is exactly what I received.
Jake, my customer service representative, was excellent and very helpful.
No stress during the negotiation and completion.

August 13, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Good afternoon,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience purchasing your CLA 250e. It’s wonderful to know Jake provided excellent service, answering your questions and making the whole process straightforward and stress-free.

We’ll be sure to pass on your kind feedback to Jake and the team at Vertu Mercedes-Benz of Beaconsfield.

Kind regards,
Kerry

Rated 5 out of 5 stars

Great and friendly service from Sam at…

Great and friendly service from Sam at Mercedes Beaconsfield.

August 1, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

I recently purchased an MG HS Hybrid+…

I recently purchased an MG HS Hybrid+ and the entire experience was smooth, quick, and effortless. Unlike other MG dealers such as Glyn Hopkin or WLMG, Vertu made everything simple and straightforward. If you’re considering buying an MG, I genuinely recommend choosing Vertu. Thank you, Mr Ibrahim Ahmed, for your polite, professional, and exceptional service.

July 27, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Good morning Solieman,

Thank you for your fantastic feedback, it’s great to hear your experience was smooth, quick and straightforward from start to finish. We’re delighted you’re enjoying your new MG HS Hybrid+ and that Ibrahim provided such polite, professional and exceptional service throughout your MG journey. Thank you for recommending MG and for choosing MG with us.

Kind regards,
Dean

Rated 5 out of 5 stars

Service and hospitality were nothing…

Service and hospitality were nothing short of being totally professional finalising with purchasing the car that ticked every box. Thank you both Elodie and Ian for your personal service.

July 31, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you so much for your kind words! We are so happy to hear that Elodie & Ian were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Great service from Sam from start to…

Great service from Sam from start to finsh.

July 31, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for your great feedback.

We’re delighted to hear that Sam provided excellent service from start to finish and made your experience such a positive one.

I’ll be sure to pass on your kind words to Sam.

Kind regards,
Matthew

Rated 5 out of 5 stars

A great service from Matt from start to…

A great service from Matt from start to finish. Never pushy, always polite and plenty of time to explain the finer details. Delighted with the car and service.
Thankyou

July 29, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Thank you for your fantastic feedback. We’re delighted to hear that Matt provided such great service from start to finish, taking the time to explain everything clearly while ensuring the experience was relaxed and pressure-free.

It’s wonderful to know that you’re delighted with both your new car and the service you received. I’ll be sure to pass on your kind words to Matt.

Kind regards,
Matthew

Rated 5 out of 5 stars

Excellent service and seamless buying…

Excellent service and seamless buying and trade-in experience with Stewart in Beaconsfield.

July 22, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Bob,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had such an excellent and seamless buying and part-exchange experience with Stewart at Vertu Mercedes-Benz of Beaconsfield. It’s wonderful to know everything went smoothly from start to finish.

Thank you for choosing us, and we hope to welcome you back again in the future.

Kind regards,
Kerry

Rated 4 out of 5 stars

Curates Egg

The overall sales experience of buying my new GLC was exceptional. The salesman, Stewart Jackson, couldn't have been more helpful. This was seriously let down by Mercedes-Benz Financial Services who made the task of completing the paperwork, which all had to be done on-line, a complete nightmare. So many emails, many of which were conflicting, IT problems, a couldn't care attitude etc. If I was repeating the exercise I would have insisted on "paper" forms and "wet" signatures. Howver, the car is superb!

July 22, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi James,

Thank you for your review and for sharing your experience.

We’re delighted to hear that the sales experience at Vertu Mercedes-Benz of Beaconsfield was exceptional and that Stewart provided such helpful service throughout your purchase. We’ll be sure to pass on your kind feedback to him.

We are sorry to hear that aspects of the finance application process did not meet your expectations and appreciate your comments regarding the online paperwork. Your feedback is valuable and will be taken on board.

Most importantly, we're thrilled to hear that you are enjoying your new GLC and wish you many happy miles ahead.

Kind regards,
Kerry

Rated 5 out of 5 stars

Overall very good service from start to…

Overall very good service from start to finish.

July 14, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Nayoma,

Thank you for your review. We're delighted to hear you received very good service from start to finish. We appreciate your feedback and are pleased that you had a positive experience with Mercedes-Benz of Beaconsfield.

Kind regards,
Danielle

Rated 5 out of 5 stars

Great outcome

Friendly attitude, great attention to detail and covering all the bases making it a very smooth transaction.
Second time purchasing from this dealer and again very pleased.

July 10, 2026
Unprompted review
Vertu Motors  - Mercedes-Benz of Beaconsfield logo

Reply from Vertu Motors - Mercedes-Benz of Beaconsfield

Hi Paul,

Thank you for your feedback.

It's great to hear that the team provided a friendly, attentive service and made the whole process smooth from start to finish. We're especially pleased that this was your second purchase with the dealership and that you were just as happy with the experience.

Kind regards,
Danielle

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