Vertu Motors - Peugeot Sunderland Reviews 

21
TrustScore 4.5 out of 5

4.6

Alexandra Avenue, Hylton Riverside, SR5 2TB Sunderland, Tyne and Wear, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Stewart, who deals with the Motability side of the business was most helpful in all stages of the process. From helping to choose the right model and size of car required and making the admin part as... See more

Company replied

Rated 5 out of 5 stars

This was my third car purchase from Vertu and my first from this dealership. Everything about my visit was first class from my arrival up to finalising the deal for my new (to me) car. But, I have t... See more

Company replied

Rated 5 out of 5 stars

As a leasing company based in York, we have sent our vehicles to Vertu Peugeot Sunderland for a while now due to long wait times in our area. Sunderland have always got us booked in quickly and the lo... See more

Company replied

Rated 5 out of 5 stars

There was no pressure at all just helpful suggestions and help couldn’t fault the salesman at all Stephano was a pleasure to do business with

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Peugeot Sunderland

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Alexandra Avenue, Hylton Riverside, SR5 2TB, Sunderland, Tyne and Wear, United Kingdom

  • 0344 659 4634

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21)

12,115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Motability Made Easy, thanks to Stewart!

Stewart, who deals with the Motability side of the business was most helpful in all stages of the process. From helping to choose the right model and size of car required and making the admin part as easy as possible, he has my admiration for his patience, guidance and professionalism throughout. It made things very much stress-free for me. He has my gratitude.

July 14, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Christine,

Thank you for your wonderful review. We're delighted to hear that Stewart provided such excellent support throughout your Motability journey. From helping you choose the right model and size of vehicle to making the administrative side of the process as straightforward as possible, it's fantastic to know his patience, guidance, and professionalism made the experience stress free for you.

Your kind words and appreciation will mean a great deal to Stewart, and we're pleased that he was able to make the whole process so comfortable and easy. Thank you for placing your trust in us, and we hope you enjoy your new vehicle.

Kind regards,
Danielle

Rated 5 out of 5 stars

There was no pressure at all just…

There was no pressure at all just helpful suggestions and help couldn’t fault the salesman at all Stephano was a pleasure to do business with

June 25, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Christine,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that you had such a positive experience at Peugeot Sunderland. It’s great to know that you felt no pressure throughout the process and that Stephano was able to provide helpful advice and support when needed.
We’re especially pleased to hear that Stephano was a pleasure to do business with. Your kind feedback will mean a great deal to him and the team.
Kind regards,
Liza

Rated 5 out of 5 stars

George Davison

Went to Vertu dealership in Sunderland on 30 June 26 to see if they could take a car off my hands as my wife no longer needs it. Spoke to Kieran Bone and Jamie who advised us what they could offer and do for the wife.they explained everything in detail and after inspecting her car they made a generous offer, but me being me, I had my eye on the new model of the Peugeot 3008 as did my wife, so decided to put my 21 Plate 3008 in also, after further discussions inspection and offering a decent trade in value on both cars, they had in stock a 25 plate 3008 hybrid in perfect condition and only 10,000 miles on the clock.
Both Kieran and Jamie went above and beyond to ensure the car was ready for collection on 3 July 26, bearing in mind they were doing this in 4 days and the car had to transported from Paisley.
This is one of the best if not THEE BEST experiences I have had when looking for another car, also for the past 10 years I have had Peugeot 3008s, they are very comfortable and nice to handle. I would in all honesty say that VERTU have put the customer first and there was no hard sell, it was like having a chat with a couple of mates in the pub.Big THANKS to KEIRAN and JAMIE.

June 30, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you for your fantastic review. We're delighted to hear that Kieran and Jamie provided such a positive, pressure-free experience and went above and beyond to help you find the perfect Peugeot 3008. I'll be sure to pass on your kind words to both of them.
Enjoy your new car, and thank you for choosing Vertu!
Many thanks,
Chloe

Rated 5 out of 5 stars

Got my new car from Kieran Ali what a…

Got my new car from Kieran Ali what a lovely lad and fantastic customer service 10/10 thank you 🚙

June 29, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you so much for your kind words! We are so happy to hear that Kieran was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Vertu Sunderland

This was my third car purchase from Vertu and my first from this dealership. Everything about my visit was first class from my arrival up to finalising the deal for my new (to me) car. But, I have to say the attention to everything from Stefano Pica, was above and beyond. I have never met a more friendly, polite and courteous young man in my life. Stefano is a diamond and a credit to Vetu Vauxhall Sunderland.
Having taken a service plan with Vertu, I will look forward to visiting this dealership again.
Many thanks to everyone.

June 29, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Stefano and the team. We hope to see you again soon. Happy motoring, Selina

Rated 5 out of 5 stars

First class attitude, thanks!

The helpful, friendly professional manner of staff particularly Jordan and Ryan . Both went the extra mile to assist with any request I made. Nothing was to much trouble.

June 20, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Anth,

Thank you for your wonderful feedback.

We’re delighted to hear you received such helpful, friendly and professional service, and that Jordan and Ryan went the extra mile to assist you. It’s great to know nothing was too much trouble.

We really appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Kieran was very helpful made me feel at…

Kieran was very helpful made me feel at ease while I picked my new car and kept me updated about the progress of it.

June 25, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Cassie,

Thank you for your lovely feedback.

We’re delighted to hear Kieran made you feel at ease while choosing your new car and kept you well updated throughout the process.

We really appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Brilliant support in buying a used car

The whole experience of buying a used car was made easy, fun and the approach was totally professional. We had a great experience and would thoroughly recommend the dealership in Sunderland. Kieron Bone was a delight to work with and was really helpful and friendly, we could not have asked for more

May 30, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Sheila,
Thank you so much for your wonderful review and for choosing Vertu Motors Peugeot Sunderland for your recent purchase.
We’re delighted to hear that you found the whole experience easy, enjoyable, and professional from start to finish — that’s exactly what we aim for! It’s especially great to hear how much you valued Kieron’s support. He will be thrilled to know that his friendly and helpful approach made such a positive impression.
Your recommendation means a great deal to us, and we’re so pleased we could help make your car buying experience such a memorable one.
We hope you enjoy your new car and look forward to welcoming you back again in the future.
Best regards,
Liza

Rated 5 out of 5 stars

Kieran Ali made sure i knew everything about…

Kieran Ali made sure i knew everything about my new car, and made me feel very comfortable.

May 13, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Good afternoon Ann,

Thank you for your review. It’s great to hear that Ryan took the time to make sure you were fully familiar with your new car — that really helps make the experience even better.

Kind regards,
Dean

Rated 5 out of 5 stars

New car purchase

From enquiry to purchase the whole experience was excellent
Ryan and Jordan looked after the sale and were very professional and helpful

April 29, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Good afternoon David,

Thank you for your review. It’s great to hear that the experience was excellent from enquiry through to purchase, and that Ryan and Jordan were professional and helpful throughout the process.

Kind regards,
Dean

Rated 5 out of 5 stars

Bought a new Peugeot 3008 a few weeks…

Bought a new Peugeot 3008 a few weeks ago and can't thank Jordan enough for enabling me to purchase this vehicle. He tailored the deal to my specific needs and bent over backwards to help.10 out of 10 thanks

March 10, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Good morning Peter,

Thanks so much for taking the time to share this. It’s great to hear how well Jordan supported you throughout your purchase. It sounds like he really understood what you needed and made the whole experience smooth and personal.

Enjoy your new 3008 — a fantastic choice!

Kind regards,
Dean

Rated 5 out of 5 stars

Fantastic experience with Jordan

I purchased a car with Vertu Motors and had the pleasure of being assisted by Jordan - I couldn’t be happier with the service I received. Jordan was professional, friendly, regular with feedbacks, and extremely knowledgeable throughout the entire process.
He took the time to answer all my questions, explained everything clearly, and made sure I was comfortable with my decision. There was no pressure at all, just genuine support and excellent customer service from start to finish. He made what can often be a stressful experience feel smooth and straightforward. I would highly recommend him to anyone looking to buy a car. Thank you again for such a great experience! 🚗⭐

March 20, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you so much for sharing such a wonderful review. We’re thrilled to hear how happy you were with your experience. Jordan will be delighted to know his professionalism, friendliness, and clear communication made the process smooth and stress‑free for you. It’s fantastic that he was able to support you every step of the way and help you feel confident in your decision. Your recommendation means a great deal to us, and we’re so pleased you’re enjoying your new car.
Kind regards,
Chloe

Rated 5 out of 5 stars

Beautiful experience

Very informative, friendly people, willing to answer questions and provide helpful answers.

March 20, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Chika,
Thank you for the great 5‑star review. It’s lovely to hear you found the team so informative, friendly and willing to answer all your questions — exactly the experience we aim to provide.
Kind regards,
Kerry

Rated 5 out of 5 stars

I had a great deal for my new puegeot…

I had a great deal for my new puegeot 2008, the sales person Kieran Ali was very polite and helpful throughout the sale.

March 18, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you, Billy, for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that you secured a great deal on your new Peugeot 2008. It’s wonderful to know that Kieran Ali provided polite, helpful, and supportive service throughout the entire process. Your kind feedback is greatly appreciated and will be passed on to Kieran and the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Kieran was very helpful and responsive

Kieran was very helpful and responsive. Great service provided throughout the process. I would definitely recommend.

March 13, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Hi Martin,
Thank you for your fantastic 5‑star review. We’re really pleased to hear that Kieran was helpful and responsive throughout your experience. It’s great to know the service you received met your expectations and made the process smooth from start to finish.
We truly appreciate your recommendation and hope you enjoy your new vehicle!
Kind regards,
Liza

Rated 5 out of 5 stars

Great Service

Great Service, smooth process, brilliant staff, very efficient!

March 6, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Good afternoon Hazel,

Thank you for your review. I’m really pleased to hear you experienced great service and a smooth process. It’s wonderful to know the team were efficient and that the staff made such a positive impression.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent service from Kieran at Vertu…

Excellent service from Kieran at Vertu Peugeot garage at Sunderland, would definitely do business there again.
Oh and love the car we got 👍

February 18, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you for your feedback, Darren. We are pleased to hear you received excellent service from Kieran and that you’re enjoying your new car.
Kind regards, Danielle

Rated 5 out of 5 stars

Owen Warren is your man

Quick and slick service from the team at Sunderland and Owen Warren is your man if you looking to buy a car. You'll get no BS from Warren and he'll talk you through and answer everything you need to know.
Such an easy transaction they dealt with absolutely everything.

January 16, 2026
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you so much for your kind words! We are so happy to hear that Owen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Peugeot/Vertu Motors

From picking the car to picking up the car the service was amazing the whole process I would highly recommend this store

December 23, 2025
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Amazing dealership

As a leasing company based in York, we have sent our vehicles to Vertu Peugeot Sunderland for a while now due to long wait times in our area. Sunderland have always got us booked in quickly and the lovely staff are so helpful with frequent progress updates. Our main aim is to get cars turned around as quickly as possible ready for the next customer, and Peugeot Sunderland help us to make that happen when we have issues with cars. Never had a bad experience with them!

November 6, 2025
Unprompted review
Vertu Motors  - Peugeot Sunderland logo

Reply from Vertu Motors - Peugeot Sunderland

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look