Bought a lovely black Symbioz today from Vertu Renault Plymouth. Leo Millman was very helpful and knowledgeable about everything and really went above and beyond to help us. We needed a new car before... See more
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It was a perfect purchase. Renault Plymouth were extremely helpful and informative. Leo in particular should get more stars than what is on offer. Enthusiastic, polite, helpful and informative. He exp... See more
Company replied
Chloe was fantastic. She made the experience easy. Always called me back, kept me updated and explained all features of the new car upon collection. Never felt rushed or under pressure. Great custome... See more
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Smooth process from start to finish and I’m delighted with the service I received from Liam in Plymouth
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Company details
About Vertu Motors - Renault Plymouth
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
20 Valley Road, Plympton, PL7 1RF, Plymouth, Devon, United Kingdom
- 0344 659 5729
4.4
Excellent
21 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Smooth process from start to finish and…
Smooth process from start to finish and I’m delighted with the service I received from Liam in Plymouth
July 11, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Hi Jayne,
Thank you for your feedback.
It's great to hear that the process was smooth from start to finish and that Liam provided such excellent service. We're delighted that you're so pleased with your experience.
Kind regards,
Danielle
I had booked in for my Renault for a…service
I had booked in for my Renault for a service today , I was called and messaged left day before stating my service was at 8.30 and not 1pm , I called to check and was told it’s still for 1pm , on arrival I was then told it’s at 1.30 and would take just over two hrs . Not the best experience , unfortunately this was no good to me especially as when I called I was told it would take around a hour. Cancelled appointment . Waste of 3 hours of my time and money . Avoid them .
July 9, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1NH0907 Kind regards, Matthew.
A good experience
Purchase of renault 5 went very smoothly, Leo was very helpful, especially in explaining the car functions to a complete ev novice. A good experience!
June 15, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you so much for your kind words! We are so happy to hear that Leo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Great experience, would recommend!
Bought a lovely black Symbioz today from Vertu Renault Plymouth. Leo Millman was very helpful and knowledgeable about everything and really went above and beyond to help us. We needed a new car before our holiday and he made sure everything went smoothly. Very professional and efficient. Would highly recommend and will be back next time we are looking for a car.
June 10, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Good afternoon Shelley,
Thank you for your fantastic feedback. I’m delighted to hear how pleased you are with your new Symbioz and that Leo provided such helpful and knowledgeable support throughout. It’s great to know he went the extra mile to make sure everything was in place ahead of your holiday and that the whole experience felt professional and efficient.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Dean
It was a perfect purchase
It was a perfect purchase. Renault Plymouth were extremely helpful and informative. Leo in particular should get more stars than what is on offer. Enthusiastic, polite, helpful and informative. He explained everything about the car and all its systems extremely well, and invited me to come back if I wasn’t sure about anything. Thank you Leo and Howard for being so helpful and courteous!!
June 5, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you for your fantastic feedback. We’re delighted to hear that your purchase was such a positive experience and that the team at Renault Plymouth provided helpful and informative support throughout.
It’s especially great to know that Leo made such a strong impression with his enthusiasm and thorough explanations, ensuring you felt confident with your new car. I’ll be sure to pass on your kind words to both Leo and Howard.
Enjoy your new car, and thank you again for your recommendation.
Kind regards,
Matthew
Great experience with Vertu
I was looked after throughout the process by a very pleasant and competent lady.
April 8, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Hi there,
Thank you for the lovely 5‑star review. It’s great to hear you were looked after so well throughout the whole process, and your kind words about the team member who supported you will mean a lot.
Kind regards,
Kerry
Excellent customer service
I purchased my car through Vertu Renault in Plymouth. Chloe was fantastic and made the process so easy from the start. I would highly recommend.
February 21, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you for sharing your feedback. We’re delighted to hear that your experience with Vertu Renault Plymouth was such a positive one. It’s great to know that Chloe made the process easy from start to finish. Your recommendation is truly appreciated and will be passed on to her.
Kind regards,
Matthew
Great staff and customer focused
Great staff and customer focused. Especially Chloe that dealt with mr personally. Highly recommend
March 2, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Hi Robert,
Thank you for leaving us a fantastic 5‑star review. We’re so pleased to hear that you found our team to be great and customer‑focused. It’s wonderful to know that Chloe provided you with such a positive experience — she’ll be delighted to receive your kind feedback.
We truly appreciate your recommendation and hope to welcome you back again in the future.
Kind regards,
Liza
A very friendly and helpful showroom…
A very friendly and helpful showroom and I’m delighted with my new car. The whole process was smooth from start to finish and I would certainly recommend. Brett was especially helpful.
February 26, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you for your lovely feedback! We’re delighted to hear you’re pleased with your new car and that the whole process felt smooth from start to finish. It’s great to know the showroom team made such a positive impression, and we appreciate your recommendation. A special thank you for highlighting Brett’s helpful support.
Kind regards, Keith
Straight-forward purchase
This purchase was very straightforward as I had already pinpointed the car I wanted and the price and I was a cash buyer with no trade-in. However, the salesperson was very polite, helpful and not pushy in terms of extras I did not want. She was also very helpful with the necessary documentation. It was easy to get a test drive.
February 19, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Hi Julie,
Thank you for your wonderful 5‑star review. We're so pleased to hear that your purchase experience at Renault Plymouth was smooth and straightforward. It’s great to know that our salesperson was polite, helpful, and ensured everything was handled without any pressure — just the way it should be.
We're also delighted that arranging a test drive and completing the documentation was made easy for you. Your feedback is truly appreciated.
Kind regards,
Liza
Brilliant.
Helpful, clear and made simple to understand the process by sales person Leo.
January 31, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you so much for your kind words! We are so happy to hear that Leo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Chloe was fantastic
Chloe was fantastic. She made the experience easy. Always called me back, kept me updated and explained all features of the new car upon collection. Never felt rushed or under pressure. Great customer service from all of the team in the Plympton showroom. Couldn't fault anything. Thanks again.
January 8, 2026
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Good morning. Thank you so much, Bex, for taking the time to leave such a wonderful review. We’re delighted to hear how well Chloe looked after you and that the whole experience felt easy and pressure‑free. It’s great to know the Plympton team kept you updated throughout and made collection day smooth and enjoyable.
We truly appreciate your kind words and your 5‑star rating. Enjoy your new car, and thanks again for choosing Vertu Renault Plymouth. Kind regards, Kerry
Thank you!
I just wanted to say a massive thank you to the team at Vertu Renault, Plymouth - particularly, Dan Evans and the valeting team.
From the sales, test drive and valeting process, nothing has been too much trouble.
Dan was very helpful from the first phone call and arranged for me to test drive in a quieter area of Plymouth as I’m not from the immediate area. This small gesture was greatly appreciated. This coupled with excellent communication throughout the process and attention to detail made purchasing a car so much easier.Thank you!
I really cannot leave a review without thanking the wonderful valeting team who serviced my car. Although, I purchased a used car, to me it’s a new car and my goodness, it looked immaculate! I drove off the forecourt looking like I was driving a car straight out of the showroom. Thank you so very much!!
December 4, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you for taking the time to leave a review regarding your experience with Dan at Vertu Renault Plymouth. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
Excellent customer service with very…
Excellent customer service with very helpful and friendly staff
Kyle is a fantastic salesman who was amazing when helping me to find the right car for me.
October 25, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you so much for your kind words! We are so happy to hear that Kyle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Well we did have a few small issue but…
Well we did have a few small issue but the sale team was excellent at working through these problems,
The overall experience was very good.
When picking up vehicle Dan from the sales was very helpful and clearly went through all the process and showing us over the new car
October 25, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Good afternoon, Mark. Thank you for taking the time to leave a review regarding your experience with our team at Vertu Motors Renault Plymouth. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Customer experience is extremely important to us. We hope to see you again in the future. Kind regards Danielle.
Cory made our experience very easy and…
Cory made our experience very easy and went above and beyond, highly recommend buying from Cory at Vertu
October 4, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent customer service
Excellent customer service. Very friendly staff who take the time you need.
September 20, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Good morning Claire. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Great service from start to finish
Great service from start to finish. I traded in my old car for another new one. My Sales Executive Dan Evans was fantastic. He was very knowledgeable and kept me informed throughout the process up to delivery. Would highly recommend Vertu Renault Plymouth.
September 7, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Good afternoon Nick. Thank you for taking the time to leave a review regarding your experience with Dan our Sales Team at Vertu Renault Plymouth. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Excellent service from the Sales Team
From organising a test drive of a Renault 5 E-Tech, discussing vehicle options and finance to the handover of my new car, great service was provided by the team Vertu Motors - Renault Plymouth. Leo Millman, the sales advisor was very helpful in guiding me through the whole purchasing process and providing me with a comprehensive handover. Thanks also go to Phil Royle, Sales Manager for his help.
September 1, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Good afternoon John. Thank you for taking the time to leave a review regarding your experience with our Leon in our Sales Team at Vertu Renault Plymouth. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Renault Capture
I picked up my new Renault Capture today ,what a fantastic vehicle.
I was assisted throughout the whole process by Leo ,I found him extremely knowledgeable about all of your cars , enthusiastic & polite.
He was always well turned out a credit to your company.
August 20, 2025
Unprompted review
Reply from Vertu Motors - Renault Plymouth
Thank you so much for your kind words! We are so happy to hear that Leo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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