Vertu Motors - Vauxhall Dunfermline Reviews 

22
TrustScore 4.5 out of 5

4.6

Halbeath Road, KY12 7RD Dunfermline, Scotland, GB


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Rated 5 out of 5 stars

The process of purchasing our vehicle was very straightforward. From the courteous greetings at our arrival to the final handover everything was carefully explained and expedited. Gemma, who handled t... See more

Company replied

Rated 5 out of 5 stars

Emily was absolutely outstanding. She was friendly and professional and totally understood me and what I was looking for when I came in. She kept in touch and made the whole process incredibly easy. I... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were treated like valued customers. There was no hard sell, everything was explained to us about the car, finance and added extras if we wanted them. We opted to pay cash which... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. No pushy sales people and given plenty of time to look at different cars. Kept fully informed throughout the purchase and delighted with our new car. Emily help... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


Contact info

  • Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom

  • 0330 012 3538

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

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Replied to 96% of negative reviews

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4.6

All reviews

(22)

12,371 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Very helpful salesman. Any hitch was easily overcome. Very happy with my new Corsa.

September 1, 2025
Unprompted review
Vertu Motors  - Vauxhall Dunfermline logo

Reply from Vertu Motors - Vauxhall Dunfermline

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Fantastic customer service

From start to finish we were treated like valued customers. There was no hard sell, everything was explained to us about the car, finance and added extras if we wanted them. We opted to pay cash which again was no problem and easily done. Unfortunately due to weather we could not get the car valeted but once it got milder we took the car back and after it's valet it was sparkling. They even touched up a couple of dints free of charge. Our Salesperson Kenzie was excellent we could not fault her professionalism and knowledge of the car industry, she is a credit to the company. We can highly recommend buying a vehicle here.

December 30, 2024
Unprompted review
Vertu Motors  - Vauxhall Dunfermline logo

Reply from Vertu Motors - Vauxhall Dunfermline

Thank you so much for your kind words! We are so happy to hear that Kenzie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

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