I would heartily recommend Vertu for buying a quality used car and would definitely, and in fact will, use them again when the time comes. We were helped to buy the right vehicle by a member of staff... See more
Company replied
Location
Switch locationThe Crossings Business Park, Cross Hills, BD20 7BW Keighley, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Vertu vauxhall Keighley/skipton excellent service from Jacob Hough when we went to buy our new Vauxhall Mokka he explained everything from start to finish regarding paperwork etc. even went through al... See more
Company replied
Customer service was excellent when I bought a second hand id3. Dino was superb in sending all the details to us prior to going to the showroom even a video. The car was well presented and everything... See more
Company replied
I am a Motability customer and was having my car in for an MOT.I have trouble sitting anywhere other than my own chair at home.Everyone had been very kind and attentive to me,but I had reached my p... See more
Company replied
Company details
About Vertu Motors - Vauxhall Skipton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
The Crossings Business Park, Cross Hills, BD20 7BW, Keighley, West Yorkshire, United Kingdom
- 0344 659 7232
4.2
Great
28 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Experience
I would heartily recommend Vertu for buying a quality used car and would definitely, and in fact will, use them again when the time comes. We were helped to buy the right vehicle by a member of staff called Dominic who was, in every sense of the word, excellent and highly knowledgeable. He was professional but also highly personable and genuinely friendly. We felt reassured being in his capable hands and he made the whole experience so easy for us. It's been a long time since I bought a car from a dealership and wasn't sure of the process but Dominic certainly knew his stuff and we are now the proud owners of a quality used MG and very happy with both our purchase and the service provided.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Hi Alan
Thank you so much for taking the time to share such a wonderful and detailed review. We’re absolutely delighted to hear that you would so highly recommend Vertu and that you felt confident returning to us in the future — that really means a lot.
It’s fantastic to know that Dominic supported you so well throughout your car‑buying journey. His knowledge, professionalism, and genuinely friendly approach clearly made a real difference, especially after some time away from purchasing through a dealership. We’re so pleased he helped make the whole process feel easy, reassuring, and straightforward for you.
We’re also thrilled to hear that you are now the proud owners of your quality used MG and that you’re so happy with both the car and the service you received. That’s exactly the outcome we strive for.
Your kind words will mean a great deal to Dominic and the wider team.
Kind regards
Dawn
Customer service was excellent.
Customer service was excellent when I bought a second hand id3. Dino was superb in sending all the details to us prior to going to the showroom even a video. The car was well presented and everything was explained well and a good deal was made for all concerned.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Hi Anne
Thank you for your wonderful feedback. We're delighted to hear that you received excellent customer service when purchasing your used ID.3. It’s fantastic to know that Dino went above and beyond by sending detailed information and a video ahead of your visit — that kind of preparation really helps make the process smooth and reassuring.
We're also pleased to hear that the car was well presented, everything was clearly explained, and that a deal was reached that worked well for everyone involved.
Your kind words are truly appreciated.
Kind regards
Dawn
Unexpected kindness!
I am a Motability customer and was having my car in for an MOT.I have trouble sitting anywhere other than my own chair at home.Everyone had been very kind and attentive to me,but I had reached my pain limit and was stood outside when Charlotte offered to bring all my paperwork to me in my car!! It was VERY kind of you Charlotte,thank you very much.My car Reg is YK23KSR
and my surname is Francis.
kind of you Charlotte,thank you! My Reg is YK23KSR and Francis is my surname.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Hi Ian
Thank you so much for taking the time to share your experience. We're truly grateful for your kind words, especially as a Motability customer — it’s so important to us that you feel supported and comfortable during your visit.
We're very sorry to hear that you were experiencing discomfort while waiting, but we’re delighted to hear that Charlotte was able to step in and help in such a thoughtful and considerate way. Bringing your paperwork out to you in your car is a wonderful example of going above and beyond to make sure our customers are looked after properly.
Your feedback will mean a great deal to Charlotte and the entire team. We’ll be sure to pass on your thanks.
Wishing you all the best, and thank you again for choosing us.
Kind regards
Dawn
No pressure
Very positive experience. Friendly staff and didn’t feel pressurised at all.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Good afternoon Katherine,
Thank you for your review. It’s great to hear you had such a positive experience, with friendly staff and no pressure throughout.
Kind regards,
Dean
Skipton Keighley bad garage
Skipton Keighley bad garage, disgusting staff clueless, managers unavailable, avoid
May 8, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1SS0805 Kind regards, Liza.
Courteous attentive helpful staff
April 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Good afternoon John,
Thank you for your feedback. We’re pleased to hear you found the team courteous, attentive, and helpful during your visit. Your comments are really appreciated.
Kind regards,
Dean
Best experience ever
The best salesman Jacob and everyone who took care of my car before I collected did an amazing service thank you so much
April 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Good morning Aaron,
Thank you for your kind feedback. I’m really pleased to hear that Jacob looked after you so well and that everything was taken care of before you collected your car. It’s great to know the whole experience felt smooth and well supported for you.
Thank you again for choosing Vauxhall Skipton and for taking the time to share your experience.
Kind regards,
Dean
Vertu vauxhall Keighley/skipton…
Vertu vauxhall Keighley/skipton excellent service from Jacob Hough when we went to buy our new Vauxhall Mokka he explained everything from start to finish regarding paperwork etc. even went through all the gadgets in new car couldn’t have asked for anything else from this bloke .Top bloke well done Jacob you do a brilliant job Thankyou Tony,Heather Smith
April 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for your fantastic feedback, Tony and Heather. We’re delighted to hear that you received excellent service at Vertu Vauxhall Keighley/Skipton and that Jacob Hough supported you so thoroughly when purchasing your new Vauxhall Mokka. It’s great to know he explained everything clearly from the paperwork through to the vehicle’s features and technology. Your kind words mean a great deal, and Jacob will be especially pleased to hear them.
Kind regards,
Matthew
Really helpfull staff personal…
Really helpfull staff personal attention from Bobby and Dom....
April 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for your feedback. We’re pleased to hear that you received such personal attention and found the team really helpful. Bobby and Dom will be delighted to know they made a positive difference to your experience, and your kind comments are very much appreciated.
Kind regards,
Matthew
Amazing Service and Staff
Really positive experience when purchasing my car. Sarah explained everything clearly and was really friendly
April 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience when purchasing your car and that Sarah explained everything clearly while providing such a friendly service. Your comments are very much appreciated and will be shared with Sarah and the team.
Kind regards,
Matthew
Dom Whitehead guided us through the…
Dom Whitehead guided us through the whole process of buying the car in a professional and efficient manner. His approach was conversational and I did not feel under any pressure.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Hi there,
Thank you for the great review. It’s lovely to hear how smoothly Dom guided you through the whole process.
His professional, efficient, and conversational approach clearly made the experience feel relaxed, with no pressure at any stage — exactly how it should be when choosing a new car.
Really appreciate you taking the time to share your feedback.
Kind regards,
Kerry
Straight forward no hassle collection…
Straight forward no hassle collection was quick & out on the road we was enjoying our new 7 seater Vw tayron R line
March 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Hi Usman,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that your collection experience at Vauxhall Skipton was straightforward and hassle‑free. It’s fantastic to know you were quickly out on the road enjoying your new 7‑seater VW Tayron R‑Line — what a great choice!
We truly appreciate your feedback and hope you enjoy many happy journeys in your new vehicle.
Kind regards,
Liza.
When i came in to ask about a mobility…Hasan was very helpful explained how ot worked
When i came in to ask about a mobility car a young gentleman called Hasan Hussain talked me through everything . He went above and beyondto explain show me cars till i decided on one . Thankyou so much Hasan i love my car . X
February 28, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Good afternoon Anne,
Thank you for sharing such a lovely review. I’m really pleased to hear how well Hasan looked after you during your visit to Vauxhall Skipton. It’s clear he took the time to explain everything, answer your questions and show you different options until you found the right Motability car — that kind of patience and support makes such a big difference.
It’s wonderful to know you’re happy with your choice and loving your new car. Hasan will be delighted to hear your kind words.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
Buying a new VW at Vertu
Buying a new VW at Vertu, Crosshills/Skipton is always a smooth, stress-free and enjoyable experience- I’m on my 5th car from them so that says a lot. Everything was explained fully by Pete and other members of the team. I was able to call with follow-up questions whenever I needed to and nothing was too much trouble. The showroom is always gleaming and the staff are friendly yet professional. Highly recommended.
The servicing department are also excellent.
February 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for taking the time to share such lovely feedback. We’re delighted to hear that buying your new VW at Vertu Crosshills/Skipton has consistently been a smooth and enjoyable experience. It means a great deal that you’ve chosen us for your fifth car. We’re pleased Pete and the team were able to explain everything clearly and support you with any follow‑up questions. It’s also wonderful to know you find the showroom welcoming and the team both friendly and professional. We really appreciate your recommendation, and it’s great to hear the servicing department has impressed you too.
Many thanks,
Chloe
Very impressed with Vertu ( Skipton )
I wasn’t sure at first about buying a car by just looking at it online, but Dom explained everything to us in great detail and so we went ahead. It turned out that our fears were unfounded and we are now the very happy owners of our new ( to us ) Dacia Duster. The trade in price of our vehicle was also fair and no haggling was needed. We would, and hopefully will, use them again.
March 5, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for your great review. We're really pleased to hear that Dom was able to guide you through the online purchase process and explain everything clearly, helping to put any concerns at ease. It’s fantastic to know that you’re now very happy with your Dacia Duster and that the trade‑in process felt fair and straightforward with no need for haggling.
We truly appreciate your trust and are delighted to hear you would choose to use us again.
Kind regards,
Matthew
I was impressed with how Bobbi took the…
I was impressed with how Bobbi took the time to explain things to me and nothing was to much trouble. My new car is very good and I am enjoying driving it. Thank you Bobbi.
March 7, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for your lovely feedback. We're delighted to hear that Bobbi took the time to explain everything clearly and made the whole process feel effortless. It’s great to know you’re enjoying your new car as well. We’ll be sure to pass on your thanks to Bobbi.
Kind regards,
Matthew
Do not trust anyone at this dealership
Hi Atif Malik
My car is currently at Vertu Nissan Northampton awaiting repair under warranty for a fault that developed within 2 weeks of me buying the car on 01/10/25 from Vertu Vauxhall Skipton. Some of this work needs to be authorised by you, I have emails and text messages where you have said you would pay for this warranty work but you are not taking calls or messages from Vertu Nissan Northampton. I have been waiting patiently since October for this work to be done and despite the car being in the garage for 7 days they cannot complete the work without your authorisation. Please could you contact Vertu Nissan Northampton to enable this work to be completed.
Regards
Richard
October 1, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPR2502 Kind regards Dawn
Friendly sales staff
February 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Hi Stephen,
Thank you for leaving this review. We are pleased to hear that you found the sales staff friendly during your visit. Your feedback is appreciated.
Kind regards,
Danielle
I would not recommend this company
Where to start. I bought a second hand Mokka a year ago, 6 months after the purchase it was due a service, they found an oil leak (which was listed as an advisoryon the previous MOT which they did) but not on the 12 month MOT I received with the vehicle so I presumed it had been fixed. I took the car back in so they could find where the leak was coming from. I was then informed that the timing chain needed replacing, which would cost slightly less than what I earn in a month!! We negotiated a payment plan and the works was carried out but I wasn't given any paperwork as they said they didn't know how to work it out with the payment plan, I took the car back 2 months later as it was still leaking oil, this work was done at no cost to me because a seal had failed. Because I have now lost trust in this company I took the car somewhere else for a MOT, I'm pleased to say it passed however there is still an oil leak.
As it stands I would definitely NOT recommend.
February 6, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. We can ensure that our management team is looking into this immediately for you and as a matter of priority we will be in touch. Kind regards, Matthew.
Bobbie
Bobbie, Vertu saleswoman, was very professional with a personal touch.
She did not push us and left us to browse at our convenience.
She explained all the features of the vehicle we were interested in both before and on the test drive. Everything was explained clearly, part exchange and additional cover on the new car, she kept in touch with us all through the sale and pick up. The personal videos were an extra special touch. Very happy with Vertu Skipton .
February 3, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Skipton
Good morning, Linda,
Thank you for taking the time to share such a lovely review. I’m really pleased to hear that Bobbie delivered a professional yet personal experience throughout your visit. It’s great to know she gave you the space to browse at your own pace while still being on hand to explain the vehicle’s features clearly, both before and during the test drive.
I’m delighted that the part‑exchange, additional cover options, and the whole sales process were explained so well, and that Bobbie kept you updated right through to collection. The personal videos are a fantastic touch, and I’m glad they added to the experience for you.
It’s wonderful to hear how happy you are with Vertu Skipton — feedback like yours means a lot to the team.
Kind regards,
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.