VERVE Fitness Reviews 

3,126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team is extremely helpful, highly knowledgeable, and always ready to go the extra mile to provide outstanding support during purchases. People also love the gym gear, noting that the commercial products are heavy duty, solid, and look amazing in their workout spaces. Some reviewers were not happy with minor product details, mentioning specific issues like fitting machine feet, dealing with excess packaging materials, or noticing rough surfaces. A few individuals also experienced challenges regarding overall product stability, receiving faulty items, or encountering poor customer service experiences.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable about their products.... See more

Product

People report positive experiences with product, highlighting top-notch quality and great value for money... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpful, prompt, and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt communication and helpful... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are sturdy and well-designed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cameron took my messaging late in the evening to help me sort out the best bundle for my gym and had no hesitation in swapping items in and out and advising on what was entry, mid and top level... See more

Company replied

Rated 5 out of 5 stars

The commercial half rack is next level. It's well grounded, extremely sturdy and stands stately awaiting abuse. I've wanted this for years and finally had the funds to purchase it along with the... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, great kettlebell. The only thing I'd recommend is a light sanding around the paint stripes to remove the small ridge as well as a light sand overall, I noticed a tiny sharp point on th... See more

Company replied

Rated 5 out of 5 stars

I purchased the Tori rack with weights included some accessories. Peter was excellent with his customer service and communication. The website is informative.and visually appealing with great vide... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

About VERVE Fitness

Written by the company

We are not an ordinary company. We believe in making a real lasting difference.

We are a brand run by athletes, designing premium fitness equipment tested by athletes to help athletes perform at their best. 

Every person at VERVE has a passion for fitness and works out regularly. We strive to live by the VERVE Values and we love making our customers happy.

Our customers returning to buy from us again and again is the reason we are privileged to come to a job we love every day.

You are welcome to visit our new showroom at 4 Dalton Street, Upper Coomera, QLD, 4209 or phone us on 1300 1947 48 and see for yourself why we are Australia's #1 Fitness Equipment Brand.

Why Shop with VERVE?

PREMIUM PRODUCT QUALITY
We know quality is crucial to you and we only put our name on quality equipment.

OUTSTANDING CUSTOMER SERVICE
We are here to serve and aim to provide you with outstanding customer service. Our response time on messenger is usually less and 15 minutes and response quickly to emails on team@vervefitness.com.au Check out some of our customer reviews.

FAST DELIVERY AUSTRALIA WIDE
We hold our own stock in our own large warehouse. For in stock items we aim to dispatch orders received before 12pm (QLD) on the same day.

14 DAY MONEY BACK GUARANTEE
We want you to be delighted with your purchase from VERVE and offer you a 14 day money back guarantee. See here for further details.

INTEREST FREE FINANCE
Click here to see our financing options

INSTALLATION SERVICE AVAILABLE
We can arrange your installation. Let us know what you need.

FREE 3D GYM DESIGN & PLANNING
Need helping planning your gym? We're here to help you. Call us on 1300 1947 48
or email team@vervefitness.com.au with details on what you're looking for and we'll  create a free 3D Gym Plan for you.

We know that there are many other good suppliers where you can find fitness equipment. With this in mind, we constantly strive to offer you the best equipment, value and service available to help you and your fitness goals. We can supply throughout Europe or Worldwide and we are thankful each and every time you trust us with your business.

In your service,

Team VERVE

CHECK OUT OUR TEAM

 Our Role is to Serve our Customers

Our Promise

Same Day Dispatch!

Same Day Dispatch!
SAME DAY DISPATCH ON ORDERS BEFORE 12PM | 14 DAY MONEY BACK PROMISE | BUY NOW, PAY LATER & FINANCING OPTIONS

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,126)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tori Gym

Great service and all was in stock. Seb was knowledgeable about their products.

October 1, 2025
VERVE Fitness logo

Reply from VERVE Fitness

Thanks for the review Jani! We’re happy everything was in stock and that Seb could assist with your setup, enjoy your new Tori gear!

Rated 5 out of 5 stars

My favourite dumbbells

Customer service was excellent. And the CPU dumbbells are fantastic for home - the grips are great, they don't smell and they don't mark the floor.

September 26, 2025
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Reply from VERVE Fitness

Love to hear that Tony! Our CPU dumbbells are a crowd favourite for exactly those reasons. Thanks for sharing your feedback and happy training!

Rated 5 out of 5 stars
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Reply from VERVE Fitness

We’re so glad to know you’ve had a great experience with our products and service. Thank you for taking the time to share your feedback Chad!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, great customer service

September 22, 2025
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Reply from VERVE Fitness

Thank you for your feedback, Aaron. We’re pleased to hear that your experience with us was straightforward and that our customer service met your expectations. Your support is greatly appreciated.

Rated 5 out of 5 stars

Communication with them was amazing

Communication with them was amazing. Granted, they are costly but their products aren't expensive. Did a lot of research and Verve always came up on top. Most importantly, people I admired and respected swears by Verve. If you're going to spend your money, spend it on something you'll use long term and will hold its value over a long time. Lastly, their after sales support is spectacular. Didn't expect it to be that great, but it is. Buying Verve was one of the wisest decisions I've made.

August 28, 2025
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Reply from VERVE Fitness

Thanks for your review Craig! Great to hear our communication, equipment, and after-sales support have all met your expectations. We appreciate you choosing VERVE and your trust in our products.

Rated 5 out of 5 stars

Responsive

Responsive, have a great price on the products and shipping.

September 11, 2025
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Reply from VERVE Fitness

Thanks for your feedback Bronwyn! Great to hear you found great value in our service and pricing.

Rated 5 out of 5 stars

Extremely Responsive

Tim from sales was extremely helpful. Super responsive and able to provide all the information to the questions I had. Put together and awesome home gym package for me. Highly recommend.

September 9, 2025
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Reply from VERVE Fitness

Thanks for sharing your experience Nicole! Great to hear Tim was so responsive and able to help you put together the right home gym package. We appreciate your recommendation!

Rated 5 out of 5 stars

Steve

Excellent service

September 9, 2025
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Reply from VERVE Fitness

Thanks for your review Steve! Great to hear you had an excellent experience with our service.

Rated 5 out of 5 stars

Customer care and service at its best. 👍

I turned up at the warehouse to find the office staff were at a conference. I explained we had driven a long way to look at the rowing machine with the intention of buying it and taking it home with us.
The very friendly and helpful warehouse staff member took us into the show room to have a look and try it out. He then made a call to see if the sale could be made over the phone. The extremely helpful sales person did everything over the phone so that I could take the rowing machine home with me.
Now that’s what I call customer service. Awesome!!!!!👍

September 3, 2025
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Reply from VERVE Fitness

Thanks for sharing your experience Rob! Great to hear the team could make it work for you on the spot and help you take your rowing machine home the same day. We really appreciate your feedback!

Rated 5 out of 5 stars

Excellent

Excellent
I had some trouble working out my order, i blame my age!! these guys have gone above and beyond to help get my sauna sorted. There customer service is A1

September 1, 2025
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Reply from VERVE Fitness

Thanks for your review Robbie! We’re glad the team could help get everything sorted and that you’re happy with your sauna and the service.

Rated 1 out of 5 stars

Delivered my sauna to the wrong…

Delivered my sauna to the wrong address, even after i asked them to update it and they confirmed multiple times they had updated it to the new one. Haven't been able to get a repones out of 3 different email address. I now have to organize to pickup the sauna from the depot because TNT has confirmed it still has the wrong address on it, even though i payed for delivery to my home. Worst customer service i have ever used, will not buy from them again

September 1, 2025
Unprompted review
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Reply from VERVE Fitness

Hi Jake,

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused for you.

As mentioned, this issue stemmed from a communication breakdown among our freight provider. While they are a third-party service, we take full ownership of your experience and sincerely apologise for the frustration this caused.

We’re pleased to know that your sauna has been delivered to the correct address, and we’ve since put measures in place with our freight partner to prevent this from happening again.

We’ve made several attempts to contact you by phone and email to check in, but haven’t yet been able to reach you. We’d still love the opportunity to confirm that everything with your sauna is now in order and that you’re fully looked after.

Your experience is important to us, and we’re committed to making sure it ends on a positive note.

TEAM VERVE

Rated 5 out of 5 stars

Great service

Great service, come with an extra discount for me as well, looking forward to using the weight vest.

August 31, 2025
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Reply from VERVE Fitness

Thanks for your feedback David! Glad we could get you a great deal, enjoy the new weight vest!

Rated 5 out of 5 stars

Great quality and customer service

I’ve purchased all my home gym equipment from Verve Fitness and the quality of everything I’ve bought has been of a high standard. In addition, their customer service has been great. I’d recommend Verve Fitness to anyone looking at setting up a home gym.

August 15, 2025
VERVE Fitness logo

Reply from VERVE Fitness

Thanks for your review Brendan! We’re glad to hear you’re happy with the quality of your equipment and our service. Appreciate the recommendation!

Rated 5 out of 5 stars

Great customer service

Great customer service

August 20, 2025
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Reply from VERVE Fitness

Thanks for your review Jesse! Glad to hear you had a great customer service experience with us.

Rated 5 out of 5 stars

Knowledgeable great to deal with.

spoke to Jessie about a bench seat. Very Knowledgeable and great to deal with. Will definitely shop there again.

August 18, 2025
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Reply from VERVE Fitness

Thanks for your review Thomas! We’re glad Jessie was able to assist and that you had a great experience. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Great service. Great equipment.

August 15, 2025
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Reply from VERVE Fitness

Thank you for your review Richard! We’re glad to hear you’re happy with both the service and the equipment.

Rated 5 out of 5 stars

Seb’s prompt response

Seb’s prompt response, communication style and ability to get a great deal organized in a short period of time.
If Seb’s boss is reading this, give him a pay rise haha

August 14, 2025
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Reply from VERVE Fitness

Thanks for your feedback Anthony! Great to hear Seb was able to respond quickly and get everything organised for you. We’ll be sure to pass your comments on to him.

Rated 5 out of 5 stars

Physio Clinic Gym

I’ve placed multiple orders with Seb and he has always been extremely helpful/responsive. Orders arrive fast and any issues have been dealt with by the customer service team promptly. Gear is great quality and it looks superb in my Physio clinic.

August 12, 2025
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for your continued support and for sharing your experience James! We’re glad to hear Seb and our customer service team have been able to assist you promptly and that your orders have arrived quickly. It’s fantastic to know the equipment is performing well and looks great in your Physio clinic.

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