HORRIBLE - endless SPAM messages, cannot unsubscribe even though a 'Fake' link is provided for that purpose. NO way of contacting support to remove email address. I will be going on as many review sit... See more
Company replied
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See what reviewers are saying
Ordered Christmas pyjamas on 5/11/20 and have still not received them. But they’ve taken £60 off me! No customer service direct contact on the terribly confusing and almost unusable website. What a sc... See more
Company replied
I have been trying to cancel my order it hasn't been shipped no I think I canceled it time. But have had no response . There is no customer service number either I really hope I didnt just get scammed... See more
Company replied
I received no order confirmation email and unable to track anything on your website or find a contact person to speak to. I ordered a family set of pjs (3 pairs) and only received a child set! No... See more
Company replied
1.2
Bad
2K reviews
Hasn’t replied to negative reviews
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I have been trying to cancel my order…
I have been trying to cancel my order it hasn't been shipped no I think I canceled it time. But have had no response . There is no customer service number either I really hope I didnt just get scammed for 80 dollars ! Will definitely be contacting my bank !
December 13, 2020
Unprompted review
Reply from VeryVoga.com
Hi The Crowe Fam,
Hope you have a nice day!
We will cancel your order and initiate the refund process for you within 24 hours. The refund will be back into the Account Which You Used to Pay for the Order within 7-15 working days, depending on the bank processing time.
Once your refund is issued by us, you will receive a confirmation email. Please remember to check your account in the due time. If you do not receive the refund on the estimated date, please contact us through email. We will try to help in any way we can.
We totally understand your concern about the negative reviews and we can cancel your order with no problem. Please be assured that we always strive to offer products of high quality and good customer service. If you are unhappy with the product you received, you can contact us back and get the full refund.
Thank you for your time. Have a nice day!
Absolutely disgusting company
Absolutely disgusting company, stay away from them,won’t send your order and won’t give a refund. BIG CON
December 12, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
Only sent part of my order
I received no order confirmation email and unable to track anything on your website or find a contact person to speak to.
I ordered a family set of pjs (3 pairs) and only received a child set!
No way to contact you!
I believe this is a scam.
My order number was: VV7697714125
So disappointing:(
December 9, 2020
Unprompted review
Reply from VeryVoga.com
Hi Evelyn Ward
Hope you have a nice day! We received your review on Trustpilot.
We are sorry for the inconvenience caused but after checking, there is only 1 Pajamas in your order.
The order value is GBP 18.35, if you paid for 3 Pajamas, could you please provide us some records to check? You could sent the recods to service@veryvoga.com
Thank you for your time and patience. Looking forward to your reply.
Appalling Customer Service
Ordered Christmas pyjamas on 5/11/20 and have still not received them. But they’ve taken £60 off me! No customer service direct contact on the terribly confusing and almost unusable website. What a scam. I have emailed them but no reply. I wish I had never used this company. Absolutely terrible. Apparently my order is “processing” despite several prompts to ship my order. Appalling service. Would not recommend!!
December 7, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Hope you have a nice day!
We are sorry for the delay. Due to the baby pajamas is out of stock, your whole order is delayed a lot. The baby pajamas have been deleted by our system now, do you still want to keep the order?
Thank you for your time. Looking forward to your reply.
It’s stating that my shipment has…
It’s stating that my shipment has arrived but I haven’t received anything. I pray this is not a scam!! My order number is VV2794086053
December 1, 2020
Unprompted review
Reply from VeryVoga.com
Hi Tatyana,
Hope you have a nice day!
We are sorry for the inconvenience caused. But after checking, your package was dispatched on November 21 and it is still in transit.
You could track it on https://tracking.ffpost.com/ with your tracking number FFZY018395401993. Hope you could wait a few more days, the package will be delivered to you very soon.
Thank you for your time and patience. Please contact us by email directly if you need any further assistance.
HORRIBLE
HORRIBLE - endless SPAM messages, cannot unsubscribe even though a 'Fake' link is provided for that purpose. NO way of contacting support to remove email address. I will be going on as many review sites as I can to spread the word to STAY AWAY from this SCAM of a site/business. Until they come up with a valid method of removing or not receiving UNWANTED daily spam messages I will look for ways to SPAM them with reviews - I know I wont reach as many people as they do with their ridiculous 'newsletters' but I will do my best. You've been warned - STAY AWAY, take your hard earned money and business to a reputable company!
November 28, 2020
Reply from VeryVoga.com
Dear customer,
Hope you have a nice day.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We have reported your problem to our relative customer service department. They will contact you soon.
Thank you for your time and patience.
I feel so disappointed,to hear my order being taken to a different address, even when I provided full details on my order for fast delivery
I was told that my order was taken to a different address from the address I provided during the order placement, how is that possible when there's a phone number to call on the recipients details, I hope it doesn't end up being a complete scam.
November 10, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
I would give 0 if possible
I would give 0 if possible. My order has not arrived. I have been given a “ticket” number and a web link. The link doesn’t work. I have paid £135 for clothes which have not arrived after six weeks!! Appalling. DO NOT USE THIS COMPANY.
REbecca Phillips.
October 27, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
I have orderd 5 dresses for my wedding…
I have orderd 5 dresses for my wedding te 21 of september and till this day i die not get my dresses. DHL says this company did not do the correct steps for it to get to me zo they can not help me and VeryVoga says that i have to contact DHL to check on my order. DHL can not change the order but Veryvoga has to do that but they refuse and till me that i can get a 40% refund for Their site. What the hack is wrong with this company. I work hard dor my money and now i lost money and wedding dresses because THEY DID NOT DO THEIR JOB !!!! VeryVoga contact me because I want my full refund or all nu dresses with no mistakes. My name is Jardey Wederfoort zo contact me
October 23, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
Worst company ever
I would give 0 stars if possible. Customer service is damned near impossible to reach. They keep sending you very irritating newsletters. Unsubscribed multiple times with no success. Worst company ever!
October 15, 2020
Reply from VeryVoga.com
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I would give it a no star if possible
UPDATE: Please be aware before you order with these people. They just send you these emails that make no sense at all saying your order has been delivered to some random place!!! When you ask for refund or query the delivery address, they just fob you off with a ticket no????? I am even more sure they are scammers now.
I would give it a no star if possible. I had a very garbled email to tell me my package had been delivered, finally managed to sort the tracking number out (which was a test in itself) it showed that it had been delivered to some service station?? as requested?? Ive contacted them through several means and told that it will be delivered. Ive asked for a refund, but nothing!!! I think this may be some sort of scam site. I wish I had read all these reviews first, something I normally do, I can see now that this is a scam site!!!
October 6, 2020
Unprompted review
Reply from VeryVoga.com
Hi carol reynolds,
Thank you for your revoew.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We checked your package was delivered on September 25, we have contacted our relative department to have a close investigation of your package. Once we got their feedback, we will back to you soon.
If you do not receive our feedback within 10 days, please contact us directly.
Thank you for your time and patience.
Unable to Return if Unsuitable
Do not order from this Company
I ordered 2 bikinis, when they arrived they were too small and unflattering. There wasn't a returns document in the package. When I tried to get a return label & sheet from the website it came up saying that due to hygiene reasons they don't exchange bikinis & jewellery. I would never have ordered them if this had been stipulated at point of purchase!! There is no email address or any way of contacting Customer Service. DO NOT ORDER FROM THIS COMPANY.
I am extremely unhappy
September 12, 2020
Unprompted review
Reply from VeryVoga.com
Hi Lauraine,
Hope you have a nice day.
We have known your main complaint and we are sorry to bring you all the inconvenience.
We are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have sent our solutions to your email, including the return option.
Hope to hear from you soon. Have a nice day.
what is wrong with veryvoga?
what is wrong with veryvoga?
i have placed 2 orders at the same time. 3 items they have changed it according to what i can see on my account on their site. i dont like them, but i paid for it!! i cant even exchange them again. this is not honnest. this is crazy.
VV0716986256
Sur la commande ci dessous, ils l'ont finalement expediée, mais une fois fait ils ont mis MA commande à jour en changeant UEN FOIS DE PLUS un article de leur propre choix. Je vais donc encore me retrouver avec des articles que je paye mais que je n'ai pas choisi. Ils sont complement fous. jamais vu ca.
VV7939836094
September 3, 2020
Unprompted review
Reply from VeryVoga.com
Cher client,
Merci pour votre avis.
Nous connaissons votre principale plainte et nous sommes désolés d'apprendre que notre produit ne vous a pas satisfait. Votre satisfaction est toujours notre priorité, nous avons donc plusieurs solutions pour vous.
Pour les solutions détaillées, veuillez vérifier votre courrier électronique.
Merci encore pour votre temps. Merci de nous contacter par email en cas de problème avec votre commande.
If I could them 0 I would
If I could them 0 I would
I received an envelope from Royal mail with 0 in it
WEIGHT 20gms for 2 tops and a jumper
20gms
As I had a Royal Mail delivery code I could not claim back OR send back
they sent me an empty envelope !!!
This is a scam company functioning under several names veryvoga, PIU , PIU fashion service
They took £70 from me and I cannot claim it back
SCAM SCAM SCAM
August 28, 2020
Reply from VeryVoga.com
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Thank you for my refund which I have…
Thank you for my refund which I have now received.
Guys - your customer service team were responsive and helpful once I could work out from your website how to get through.
You need to make it clear shoe sizes are American, hence Brits need to order two sizes up, in other words if you're normally 38 go for 40. Clothes sizes seem to be as per measurements on site.
Logistics and delivery lead-times are painfully slow.
I guess you get what you pay for!
We got there in the end and I was refunded...but I was worried for a quite while.
Caroline
August 13, 2020
Unprompted review
Reply from VeryVoga.com
Dear caroline,
Thank you for your honest feedback about your experience.
We are glad to hear that you have received the refund.
For the size problem, we are sorry about that. We are looking into this issue and try to make the size chart more accurate.
We suggest you to check the size chart first before you order, https://www.veryvoga.co.uk/erp-g298320 if you still not sure about that, please do not hesitate to contact our customer service on Live Chat or Ticket, they are more than willing to help you. And we are worry-free return.
For the delivery time, we are sorry for the inconvenience caused. Due to the COVID-19 and our peak season, the delivery time will be affected a lot. We are constantly improving our website to provide better service to our customers.
Thank you for your time. I would appreciate another chance to earn your business.
Have a good day!
Don’t Order!!
Don’t Order!!!
I wish I had read the reviews on this site before I placed an order. All it says on the order is “processing” and it is IMPOSSIBLE to speak with someone from customer service or cancel the original order
I am starting the long and painful process of charging it back via my bank
Thieves and robbers, don’t touch!!!!
August 8, 2020
Unprompted review
Reply from VeryVoga.com
Hi Georgina,
Hope you have a nice day! We received your complaint on Trustpilot.
We have known your main complaint and we are sorry to bring you all the inconvenience.
You might do not notice the processing time of some of the items in your order. There are two blouses that need 7-9 days processing time in your order.
The shipping time is 7-15 days. Total Delivery Time = Processing Time + Shipping Time
You could check the product page for more details.
If you can not wait for them, we are glad to cancel the order and initiate the refund process for you.
Thank you for your time. Looking forward to your reply.
Extremely unhappy with this company.
Extremely unhappy with this company.
Ordered 5 items of clothing 8/6/20. Received advice that goods had been sent 29/6/20.
Received notification of rupture of stock on one item one day after I had been advised that it had been sent.
3/7/20 notification of delivery
8/720 Goods delivered with one item missing (Ruptured stock item)although it was listed that it was delivered!!
23/7/20 Sent email requesting refund of item not received. Received automatic reply stating they would deal with my query in 5-10 days. Nothing. Sent further email 4/8/20 requesting reply to previous email and refund. Received automatic reply again.
Unhappy with two other items, one was the wrong colour and the other one looked nothing like the photograph on the site(different material)
All in all extremely upset with their service.
Their internet site is unfriendly. Impossible to contact the company.
They do however send me a publicilty email everyday promoting their clothes!!
August 6, 2020
Unprompted review
Reply from VeryVoga.com
Cher client,
J'espère que tu passeras une bonne journée.
Nous connaissons votre principale plainte et nous sommes désolés de vous apporter tous les inconvénients.
Nous avons signalé votre problème à notre service client. Ils vous contacteront bientôt. N'oubliez pas de vérifier votre courrier électronique et de garder votre téléphone en bon état.
Merci pour votre temps et votre patience.
FRAUD!
I ordered a pair of shoes 4 months ago and they still have not arrived nor will the company give me a refund, only saying they will give a 40% refund.. which is absolutely disgusting.
DO NOT WASTE YOUR MONEY.
August 4, 2020
Unprompted review
Reply from VeryVoga.com
Hi Lisa,
Hope you have a nice day!
We have known your main complaint and we are sorry to bring you all the inconvenience.
We are sorry for keeping you wait and did not give you the update of the package status. This is on us. We are constantly improving our website to provide better service to our customers.
We have sent you an email. Please be assured that we will take care of your problem.
Should you have any questions, please do not hesitate to contact us through email.
Efficient communication
While the clothes I have ordered didn't fit, I was impressed by a very efficient communication and a quick refund.
August 3, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
RETURNED THE ITEMS SO FAST, BUT THE REFUND TAKES AGES!😡
I ordered confidently on this shopping website with their deceiving photos of dresses, a bit expensive still it looks worth your money. But when the items arrived😳 They are not what I expected, from quality to sizes. Terrible! So a day after, I tried to contact them through their website but I can’t get through so I used email. I asked severely Times before They game me a RETURN Address. So I returned with tracking and proof of postage. For first few days They still communicating until 3 weeks now since They received the items, still REFUND IS PENDING!! Please, money is absolute important now a days. I returned the items, in its original packaging. Not even tried on. Give back my money! 😡🤬
July 29, 2020
Unprompted review
Reply from VeryVoga.com
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
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