Vescartes Reviews 497

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 453 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the high quality of the products, noting the excellent stitching, rich fabric, and overall craftsmanship. Many people find the designs unique and stylish, receiving numerous compliments and feeling proud to wear the items. The value for money is frequently highlighted, with consumers feeling the products are worth the wait and the cost. However, some customers experienced significant delays in receiving their orders, with delivery times sometimes extending over several months. A few other people also felt that sizing was inconsistent or inaccurate, leading to items that did not fit as expected. Additionally, some reviewers reported difficulties with customer communication regarding order status or returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and fit, often receiving many compliments.... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high-quality... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising the easy ordering... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising fast delivery,... See more

Value for money

People report positive experiences with value for money, with many reviewers stating that the clothing is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides the long wait, zero regrets for the items🔥! I ordered the Last Supper Jacket and Heavens Eclipse Denim and they both have amazing stitching. I had contacted the Customer Service a few tim... See more

Rated 4 out of 5 stars

Took a while to receive my jacket but I received it in the end. They said because it was order at the end of one batch of stock which was for order waiting to be fulfilled, it would come in the next b... See more

Rated 5 out of 5 stars

Won a giveaway on their page for the jogs bonito drop, but I really wanted the fallen knight jeans so I asked if I could swap my item and they let me with no hassle! Super kind and responsive customer... See more

Rated 5 out of 5 stars

I ordered the Blossom Black Denim and it arrived exactly on time to make my black heart blossom in full bloom 🌸 It fits perfectly loose around my hips like I wanted to (recommend sizing down if you w... See more


Company details

  1. Clothing Store

Written by the company

Vescartes is a London-based clothing brand founded in 2024, created to merge art with modern fashion. Using techniques like complex embroidery, we turn artistic expression into fashion statements—so people don’t just stare at art, they wear it.


Contact info

4.2

Great

TrustScore 4 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heavens Eclipse Denim Jeans

I ordered the Heavens Eclipse Denim pants and they are my favorite pair of pants!! Everytime i wear them, they are my most complimented piece. It’s made beautifully and feels really high quality especially with the design and embroidery!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality Worth The Long Delivery Time

I own two pairs of denim currently and the passion behind the craft is bringing me back for more when I have the chance. Already received multiple compliments and people wanting to purchase the same pairs I own. They look good, from the embroidery to the fit. Despite the rather long wait time it took to receive them, I’m glad I stayed patient because the passion behind the work in the pieces they make is worth the wait. 10/10 every single time.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

It took a while to arrive but it was honestly really worth it. It took about 3 months to be delivered but the jersey was super high quality and super gorgeous. I got multiple compliments when I wore it. Super excited to wear this jersey during the world cup!!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The jeans are incredibly good

The jeans are incredibly good. I really love them. It was worth the wait.I recommend anyone who’s willing to buy an items from this store, just buy it straight away and you won’t regret. Good service and good quality

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Bad Sizing & Weaker Quality (returning customer)

My first purchase from Vescartes was the Heavens Eclipse Denim size large(L), last year. It took a minute, but it arrived and I loved it. The quality and size fit me like it was made for me, the opposite sides of the stitches were covered with another layer of fabric so wearing this was incredibly comfortable. And it’s still the most complimented piece of clothing I’ve owned in the last few years.

This led me to big up the brand a lot to friends and strangers and then proceed to buy the next drop the ‘Thoroughbred Denim’ early this year on January 3rd. I Ordered the same size and paid for the best shipping available and received it within a month. Was expecting another great piece, but what I received was not only visibly smaller than my beloved heaven’s eclipse, the quality itself also felt off and light, it was also missing the extra black piece of fabric covering the opposite side of the stitches. This was very disappointing because:

I am now stuck with a product that doesn’t fit me, and I can’t return/exchange/refund it, the quality this time is nothing compared to my first order.

This makes me very conflicted regarding the brand, I love my first pair (Heavens eclipse denim) but I don’t think I’ll be buying anymore drops.

Order at your own risk 👍

(Edit after response)
The size chart for both heavens eclipse and thoroughbred are the exact same on the website, plus the Jayden model is always wearing a medium at 5’10 and I ordered a large at 6’1 for both pairs, yet one fits perfectly and the other requires me to suck all air out of my system just to zip it up and button (this doesn’t make any sense)

It’s also quite impossible to contact vescartes for a return when the website gets locked between the releases. It’s all good though, my little brother has a cool denim now.

But it’s quite a shame because I almost didn’t buy the heavens eclipse due to the size and delivery complaints in the reviews I read back then, and I really like it. But alas I experienced the same

February 7, 2026
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Baruch,

Thank you for taking the time to leave such a detailed review. We truly appreciate your continued support and are glad to hear your first pair, the Heavens Eclipse Denim, met your expectations.

Regarding sizing, different denim releases can have different patterns, cuts, and intended fits, even when labeled under the same size. A size L is not a universal measurement across all designs, which is why we provide size charts specific to each product, along with model references and sizing tools. Differences in silhouette between collections are intentional and part of the design process.

Regarding returns, we do accept returns as outlined clearly in our policy on the website. If the fit did not work for you, you were always welcome to contact us within the stated return window so we could assist.

We genuinely appreciate the balanced perspective you shared and your kind words about your first pair. Feedback like this is valuable as we continue refining both product information and future releases.

The VESCARTES Team

Rated 5 out of 5 stars

Compliment getter

Received a gift of the brand after having my eyes on them for a bit, absolutely worth it!! Boxed cropped fit is great, and the material is very good. Gotten many compliments when worn out.

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered jeans for gift in october…

I ordered jeans for gift in october 2025. In december i was assured custom just takes time. In january the tracking indicates its on the way...it is now February 2026. More than ample time to process the order. Constructively speaking, the integrity of the company seems questionable.

October 18, 2025
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Peggy,

As explained in our previous response to your review, your grandson’s jeans were purchased as a pre-order. This means the item followed the disclosed production timeframe rather than immediate shipment.

If delivery is taking longer than expected after dispatch, the most common reason is incorrect or incomplete shipping information. In certain cases, parcels are returned to us by the courier and must be reshipped, which can add additional transit time.

At present, we are unable to verify the exact cause, as we have not received correspondence through our customer support channels. If the parcel has already been shipped but has not reached you, this would indicate a courier transit issue rather than a production delay.

Please contact us at contact@vescartes.com so we can review your tracking details and resolve this promptly.

The VESCARTES Team

Rated 5 out of 5 stars

Absolutely love my order

Absolutely love my order! The quality is amazing, and everything fits perfectly. I’m so happy with my purchase. It takes some time to shipping and everything,but still worth,Highly recommended!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

SIMPLY GREAT

Honestly .. the best Jersey I bought . I love materials , colors and vibes ! The quality is top ! Let me give you an advice … YOU MUST BUY SOME VESCARTES JERSEY !

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Honest reveiw if youre skeptical

Best jeans ever, site is legit and not a scam which I imagine many people think it is because of Delivery times and such but I ordered on November 29th and they came today on February 9th they are so cool, me and my boyfriend have short legs and the length fits so well, slightly tight so I'd suggest sizing up a size. ALSO turns out there is an updates website, which I had no idea until messaging them on Instagram (edit: turns out i cant have a link in my review but im sure you can just search in google). In my opinion it was well worth the price especially since I got cool stickers in the bag too 😎. My only suggestion for the brand is to push their updates website a bit more to people that have bought, because I was just sat around wandering for a while. Awesome brand will shop again 💰

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Won a giveaway

Won a giveaway on their page for the jogs bonito drop, but I really wanted the fallen knight jeans so I asked if I could swap my item and they let me with no hassle! Super kind and responsive customer service, shipping was tracked the whole way and when the jeans I got were a bit too big (my fault for ordering wrong size) they helped me figure out a way to get the fit right. Also the jeans themselves are my favourite item of clothing now

November 15, 2025
Unprompted review
Rated 2 out of 5 stars

Beautiful items if you are willing to…

Beautiful items if you are willing to wait.
The only reason I’m disappointed is due to the lack of available communication with the company.
I got these for Christmas after waiting months for them to become available and unfortunately they do not fit, despite my partner going by the sizing guide and other clothing items I have.

The jeans are beautiful, but I literally cannot fit in them in the thigh/hip area despite having meticulously followed the guides to a tee.

In attempts to try and contact Vescartes to see if anything could be arranged ie return/exchange - we contacted them via email, Facebook AND instagram with absolutely no response which is a shame because even despite the pricey tag, these jeans visually were worth it initially and it’s now months later with still no response.

Also on checking the website - it’s now locked off, assumingly for another incoming drop.

February 7, 2026
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Shannon,

Thank you for taking the time to share your experience. We appreciate the kind words about the design and want to address each of your concerns clearly.

Regarding fit, our jeans are cut to a specific silhouette and can feel different depending on body proportions, particularly through the hip and thigh area. This is why we provide a detailed size guide, model reference photos, a size finding tool, and also the option outlined on the website to contact us directly for a personal size recommendation before ordering. We understand how frustrating it is when you’ve followed the guidance carefully and the fit still isn’t right.

On communication, our official support channel is email at contact@vescartes.com and we respond within two to three working days. We do not handle order support through Facebook or Instagram, which can sometimes give the impression of no response. If you haven’t seen a reply, it may also be worth checking your spam or junk folder, as replies can occasionally land there.

Regarding returns and exchanges, our policy is published clearly on the website prior to purchase. We do not offer exchanges due to limited production quantities, but returns are handled in line with the stated policy, and we also offer alternative resolutions in certain cases.

As for the website being temporarily locked, this happens during maintenance or preparation for upcoming releases and does not affect existing orders or customer support.

We’re sorry this experience didn’t meet your expectations, especially after the wait, and we appreciate you sharing your feedback.

The VESCARTES Team

Rated 1 out of 5 stars

Items Never Received

I ordered 2 items totalling £160. Thought this was a UK company but then I received tracking information from China. This information alluded to them using Yodel UK and also said my items had been delivered. Eventually I asked Vescartes for a Yodel tracking number. I was provided with one but Yodel couldn’t track it against my delivery postcode, I then asked Vescartes for proof of delivery by a photo as I know Yodel do this. I was sent a random photo of a package next to a car. In my postcode there are only 40 houses. I checked with everyone via a village chat group but to no avail. I believe the tracking number and photo provided were not specific to me just random information to pretend my items were delivered. I asked for a refund which was denied. I was then offered a further 20% off another purchase which of course I declined. Do not recommend using this Company at all.

January 6, 2026
Unprompted review
Vescartes logo

Reply from Vescartes

Hi Joe,

Thank you for taking the time to explain your experience. We want to address each point clearly, as there are some misunderstandings in your account.

First, regarding shipping origin. While Vescartes is a UK based company, our production partners are overseas. Orders ship internationally and are then handed over to a local UK courier such as Yodel for final delivery. This is why initial tracking may show movement from China before switching to a UK carrier.

Regarding tracking and delivery confirmation, the Yodel tracking number provided to you was the one assigned to your shipment. When a courier marks a parcel as delivered, the delivery confirmation and image are generated by the courier, not by us. There would be no reason for us to go through the full process of producing your items and shipping them internationally only to deliberately send them to an unrelated location rather than to the address provided.

On refunds. Once a courier confirms delivery, a refund is not automatically issued, as the matter must first be investigated with the courier to determine whether the parcel was misdelivered or lost after delivery. This is standard practice. As a gesture of goodwill while this process was ongoing, an alternative resolution was offered, which you chose not to accept.

We understand how frustrating this situation is, especially in a small delivery area, and we do not dismiss that. However, this is a courier dispute rather than an attempt to mislead or deceive. We do not deny refunds arbitrarily, and we do not pretend orders are delivered when they are not.

If you would like us to continue pursuing this with the courier or formally reopen the investigation, please contact us again at contact@vescartes.com and we will review the next steps.

The VESCARTES Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look