We bought a king size mattress (model not specified) via Amazon in September 2023. From the description it appeared to be a bargain and looked similar to more popular and much more expensive brands. T... See more
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Absolutely love my new mattress, so supportive and pain minimising. Delivery was fast and I emailed on the 3rd day and a gentleman named Eric reassured me and s not tracking for the item which is deli... See more
I purchased the 4-inch mattress topper with apparently Gel infused memory foam, and bamboo infused memory foam, Apparently... This mattress topper most definitely didn't feel like sleeping on memory... See more
We purchased a super king size mattress from this company after looking at many alternatives. The previous Sealy mattress we had cost in excess of £1000.00 and although very good it did not last as... See more
3.6
Average
22 reviews
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Great quality mattress for affordable…
Great quality mattress for affordable price. Very happy with purchase. Ordered twice from the company and as not happy 100 percent with first purchase I have received refund. You can not get better quality mattress for your money anywhere else. Free, very fast delivery. I am very happy with service received, Thanks
November 18, 2022
Unprompted review
BEWARE DO NOT BUY FROM THIS COMPANY
I never write reviews but really feel compelled to after the appalling customer service from this company. DO NOT TRUST THEM when you read about the mattresses and the 100 night piece of mind trial its not true and false advertising. Firstly I contacted the company before purchase to enquire about delivery. 2 different people told me 2 different times and so I ordered as they advised and the item arrived late, only one day but still very inconvenient as I had guests coming to stay. The mattress arrived and is lovely however its just too soft. I contacted support and they advised me of the firmer versions. I then wrote and asked to return the item to swap for a firmer version, I don't want a refund just a replacement which i'm entitled to. And that's where the trouble starts. All of a sudden my emails go unanswered, I sent 4. Then I get an email back saying its to hard to return the mattress and they will offer me 50% off and I need to buy a mattress topper!! I refuse to accept this. I didn't buy a mattress to then buy a mattress topper for it and its also not my problem if its to hard for them to have it collected that's their problem and they should not be advertising they do it if they don't. I then read all of the bad reviews on here that mirror their response. They say they offer a 100 night trial but this is not true. Under UK trading standards of distance and selling a buyer has upto 30 days from receipt to return an item if it's not correct. I feel this is going to drag out as the customer service is terrible so I am in the process of getting legal representation and are also informing my credit card company. Company's like this should not be able to operate if they do not follow the rules of trading and advertise false information. Having to send so many emails when something could have been sorted straight away with one email is infuriating. Trust me when I say I am having the exact same customer experience as all of these other people who have written 1 star reviews. I would give them 0 stars if I could.
July 14, 2022
Unprompted review
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