Vesselgolf Reviews 13

I ordered a 14 way bag, received a 6 way bag. No telephone, email only. So I emailed and got an instant reply, great I thought. However, the first rule of customer service is if you are the person taking the communication you are the person who sees it through to resolution. You do not say I'm going to pass it onto someone else and then ignore any further communication. So if the CEO actually reads these reviews you might want to send your UK CS on some training. If you sell a premium product your customer service should also be premium. I know what will happen now, out of the blue a 14 way bag will turn up and they will try to charge me twice. Please don't do that as I will refuse delivery. It is such a shame because the bag is really nice. Get your act together, I'm sure they don't suffer like this in the USA!!

I’ve never known such a poor company
Really bad customer service and after sales
They are not interested in trying to help or communicate
Placed a order on the 05/03/26 and still no contact

I would write 0 stars if I could. Their customer service is like nothing I have every experienced before. I think I have had one email from them, it is so unprofessional. They have had my return package for over a week, no acknowledgment and return of funds. I have since emailed twice and I've heard nothing. I will never buy or recommend to anyone, ever.

I ordered a LUX stand bag, the 3rd bag I’ve ordered from Vessel Direct as well as lots of accessories. Deliveries have been spot on, first 2 bags and accessories perfect. The LUX turned up with an imperfection with the handle, my only complaint which after reading numerous reviews seems to be a common issue is the after care/customer services which is pretty non existent. I emailed them to report my issue, got 2 quick responses agreeing to send a replacement handle, when I gave my address they sent one final response saying they refuse to send from California despite the bag being sent from the UK. They said they would put me in touch with the UK team but this was over a week ago, haven’t heard anything since. I would now think twice about ordering direct from Vessel despite thinking this was the right thing to do. The bags are really good but I would consider ordering from Scottsdale or another big firm if you want to guarantee a better after care! I hope this gets resolved and will consider re-writing my review if this does.

Ordered a Player V Pro in the limited edition Sky Blue and it arrived with an indentation on the main panel. Gave it a day to see if it would work itself out and clearly it wasn’t going to. Emailed UK customer services and got an initial reply saying they would raise a ticket internally. A week later and I’ve heard nothing despite several chasers and a formal request to return the bag. Plenty of other companies doing this type of bag now so I would recommend avoiding Vessel, like many others have said their customer service is terrible when you take into account how much they charge. After several vessel bags with occasional issues, this is definitely my last.

Bought a Lux Pro cart bag in March 2025. Didn't use it much since I got injured for 3 months.
All the leather zippers have started to come apart. Contacted customer support who sent me replacement zipper which don't match my bag and told me to use pliers to change them over. I don't qualify for a replacement bag since they have spares.
Spend £500 on a bag and get told to use pliers and the replacements don't match the bag. Like buying a Rolls Royce and getting sent Audi wheels to change yourself.
Posted a 2 star review on the Vessel site but it was deleted.
Very poor. Avoid.

It's difficult to be positive having bought an expensive product (Lux cart) that's failed after 3 weeks use.

Customer service is a misnomer. As a buyer of so called luxury products, tempted by slick marketing, you'd expect a back office to match. You'd be wrong. Email only, NO PHONE CONTACT, days chasing responses and no satisfied resolution (full refund) to date-3 weeks after first contact.
My advice is AVOID THE LURE OF THE MARKETING and buy a trusted make like Titleist (Pro Staff bag at similar money but much better quality) which is what I did.
Ronnie Shaw, CEO and Founder, much be so proud.....
AVOID

Bought the lux cart 2.0 for £455 love the bag until it rained, every pocket lets in water like a sinking ship and the smell as you try to dry them out.
DONT BUY UNLESS YOU PLAY IN THE DESERT

Have had a player IV bag for a months or so now, looks great, but not as many pockets etc as my old ping hoofer, the rain cover is a bit of a pain. But most annoyingly the straps rub against your shoulders after 15 holes or so. Looks great but probably won’t buy another.

I have been researching these bags for months and stalking the Vessel UK homepage every day. I knew which bag i wanted (Lux Pro Cart in grey) and I succumbed once the weather was improving. It arrived within 48 hours and between that time i managed to speak to their customer care team who were very informative and friendly for other accessories i am interested in. The bag arrived well packaged and met all my expectations and then some! Thanks Vessel UK for making a golf geek very happy!

I ordered a golf bag from the U.K site in Jan 2025 but 10 days later, still no bag and no communication. Following numerous efforts to get an answer on where my bag was, there was no response from the U.K, so I was forced to contact Vessel US who arranged for my refund - which I received a week later. Thinking I’d just been unlucky, I ordered another bag through Vessel UK but via a different channel and this turned up 2-days later…but with a faulty press stud on the rain hood. I reported the problem within an hour of receiving the bag and sent pics as requested. I was then contacted 2 days later asking for more pics and then 2 days later I was sent another email asking for my order number! I have since reported my disappointment to the person I placed the order with but 2 days later I’m still waiting for a reply. For what is supposedly a premium golf bag manufacturer, the cost, customer service levels and quality don’t align. I would not recommend.

Second time I have ordered something from these and had problems. This time ordered and paid for a golf bag and after 5 days the bag still hasn’t been shipped and when contacted, no answer can be given as to when the items will be sent. Be aware, luxury items, terrible service.