Vessel Health Reviews 

159
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TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Is this company bankrupt? I have strips that I cannot use anymore, the app doesn't work ...This is so unacceptable.

Rated 5 out of 5 stars

Vessel is leading the way in affordable home tracking solutions! As an avid weekend warrior, I enjoy pushing the limits when the workday is done. While I take all the supplements, it's hard to... See more

Company replied

Rated 4 out of 5 stars

Really cool tech and app! The sample strip was handy and easy to use. App UX/UI is beautiful and practical with follow-up content (e.g. I have low/high biotin - now what? it provides info/steps I ca... See more

Company replied

Rated 5 out of 5 stars

It’s like whoop, for the everything else health and wellness! If you want insight into what’s going on inside your body and how small diet adjustments and exercise habits can improve your health, Vess... See more

Company replied

3.3

Average

TrustScore 3.5 out of 5

159 reviews

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3.3

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(159)

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Rated 1 out of 5 stars

Like others I signed up for a year…

Like others I signed up for a year membership and and feel trapped in it now into my second year, when I finally figured out how to get into my account and then contacted support I was told I was only 2 months into my 12 month. The app and website suggest and I swtich to 1x month plan, but then it won't even actually let me do it. And on top of that I started getting all the please come back emails offering me new subscription plans to sign up for.

Do not subscribe. In my opinion it is a waste.

August 10, 2022
Unprompted review
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Reply from Vessel Health

Hi Katie, Thank you for taking time to write a review. I am sorry that you have had some concerns with canceling your membership. We will have a team lead be in touch shortly to find the best solution for you- Thank you again and we look forward to working with you on this!

Rated 1 out of 5 stars

No confidence in accuracy of results

I took my third test and there are persistent problems. My sodium results say good but “learn more” says sodium is high, my hydration says good but “learn more” says I am under hydrated. All test trend graphs show nitrite levels on them with results varying from low to high so I don’t know if the trend is actually the calcium, sodium, etc. or nitrites.
I reported the conflicts on my first two tests and was told there was a glitch in the app. I am a registered nurse and have no confidence in the accuracy of this product and can not use this product to guide supplementation due to the conflicting guidance.

August 5, 2022
Unprompted review
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Reply from Vessel Health

Hi Nicole, We are so sorry to hear that you are experiencing some conflicting information within the app. We did release an update earlier this week to address this challenge. I'd love to connect you with one of our Certified Coaches to review results with you and send you some free replacement cards. Kindly reach out to our team at wegotyou@vesselhealth.com so we can make this right for you!

Rated 1 out of 5 stars

I wish I could recommend - CS really tries the best!

Update: A representative of Customer Service (I believe it was a Team Leader) reached out & was able to resolve my issues and cancel my membership (which was my primary concern). Will admit their CS is hard working and will try to help out within their means. I understand they are doing their job, and upper level is responsible for the rest that is not fixed yet. With that being said, I still do not recommend this product (from my experience this is still on the phase of being something great but they are not there yet, someday - hopefully soon).

My recommendation will be - if you are interested do not sign up for anything longer than a monthly membership and see if this works out for you. Hopefully you will have a better experience than me.

Do not subscribed to this company! This company’s product is awful. I have contacted them for cancellation of membership due to the app not being able to read the card & the CS rep admitted to the app having kinks & that software team is “working” on a update, however they are not willing to cancel my remaining 2 months of my 6 month subscription. I have all the cards stocked up because this just does not work. I do not understand how they obligate one to fulfill the terms of the subscription knowing that their services are not working accurately.

July 30, 2022
Unprompted review
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Reply from Vessel Health

Hi, thank you for taking time to share about your time here at Vessel. I am sorry that you have had trouble with your membership and your app. Our team is dedicated to making this a best experience for you. If you could reach out to us at wegotyou@vesselheallth.com we would love to work with you and make this a best experience for you. Thank you again and we are looking forward to hearing from you.

Rated 1 out of 5 stars

The concept is cool but they are PREDATORY.

The concept is cool, but their membership platform is set up with predatory intent. They do not allow anyone to cancel memberships within the portal and once you write in and ask to have your membership cancelled, they LIE and say it is, and then they bump your membership so you receive more cards and a charge months later. I wrote in the customer service about this and they wanted to upsell me MORE. It's completely predatory and it's unfortunate they are so greedy they will ruin a good concent.

July 26, 2022
Unprompted review
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Reply from Vessel Health

Hi Denise, Thank you for taking time to write a review about your time at Vessel. I am sorry to hear that it was not a better experience. Our team will be reaching out to work alongside you-We again appreciate your feedback and we look forward to making this a better experience!

Rated 5 out of 5 stars

5 star!

I’ve had a great experience with vessel. I received much more information about my health and needs than I was initially looking for and the customer service was great. Will recommend to any of my friends and family!

June 17, 2022
Unprompted review
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Reply from Vessel Health

Hello Katie, It is so great to hear that you have gained so much knowledge about your health while using Vessel! Having insight on where to make health changes can lead to a healthier body and mind- that can translate to living out our best lives! Thank you Katie we are happy to provide a tool that you can use on your health journey! Cheers!

Rated 5 out of 5 stars

Very impressed!

June 17, 2022
Unprompted review
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Reply from Vessel Health

Thanks Austin! We are happy that we have been able to partner with you on your health journey! We have some new things just around the corner to share with our members! Keep an eye out for that! In the meantime, thank you again and please reach out to wegotyou@vesselhealth if we can do anything for you. Cheers!

Rated 5 out of 5 stars

I HIGHLY recommend Vessel Health

I HIGHLY recommend Vessel Health. It truly changed my life! I cannot stop telling my friends and family.

June 17, 2022
Unprompted review
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Reply from Vessel Health

Wow, Dalton! This is great and one of the main reasons Vessel was created! We want everyone to have the best and most epic life. Thank you for writing a review today and for being a Vessel member!

Rated 5 out of 5 stars

I absolutely LOVE this product and feel…

I absolutely LOVE this product and feel like I learn something new every day not to mention how amazing the customer support team is!

June 17, 2022
Unprompted review
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Reply from Vessel Health

Hi Chloe- Thank you for taking the time to write such an amazing review! We are happy to be able to provide services through our product and team that are making a difference for you and your health journey! Cheers!

Rated 5 out of 5 stars

Kate

Amazing customer support. I wasn’t convinced of the value, but Rachel told me about a bunch of free features I didn’t know about. I’ve now improved my wellness score and learn something new every day!

June 16, 2022
Unprompted review
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Reply from Vessel Health

Hi Kate! We have great app filled with so many awesome features and tools that can help you along your health journey.. I am so happy to hear that you are loving those services and able to use them to their fullest to improve your health! Thank you for letting us know how we are doing...We also think Rachel is great too! Cheers!

Rated 5 out of 5 stars

The customer service is beyond amazing

The customer service is beyond amazing! They give me extra special surprises, discounts or extra sticks if one didn't work correctly. I didn't even have to say anything, they just knew and did it. The product also is super cool and VERY informative to your body's needs. The nutritionist is also very helpful in guiding on the right foods to eat for your personal health needs.

June 15, 2022
Unprompted review
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Reply from Vessel Health

Hi Sasha- Thank you for the awesome and thoughtful review. I am so happy to hear that your time at Vessel has been epic! We truly are so grateful for the time that we get to partner with you on your health journey and equally excited that you have found Vessel so helpful! Thank you again & cheers to great health!

Rated 5 out of 5 stars

A simple test that tells a lot!

I was gifted my test and was so impressed that something so simple as peeing on a test card could tell me so much! The set up on the app and directions for the text card were super easy, and the videos very informative! Besides being linked with a nutritionist, it’s nice to have all the tips right at your fingertips. One thing that was confusing is when I was putting in my lifestyle information. The same terms kept coming up again and again, but that’s a bug that should be easily fixable. I look forward to doing more tests and seeing where I’ve improved! Thanks for a great tool!

May 26, 2022
Unprompted review
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Reply from Vessel Health

Hi Michelle! Thank you for writing in and letting us know how Vessel has worked for you! We are striving to make this as simple as possible and are so happy to hear that it was not only easy but helpful/ informative too! I would love to hear more about the app concern as far as the "same terms go"- if you have additional time, please reach out via wegotyou@vesselhealth.com. Thank you again for reviewing your experience with us and we are so excited to partner with you! We will be launching new metrics soon! So please stay tuned for that! Cheers to an amazing day!

Rated 5 out of 5 stars

I got this test originally to check…

I got this test originally to check cortisol levels. But then the test said my magnesium was low - I started supplementing Mag and the lingering anxiety is GONE! I test myself now every week as its a great insight into things I can't see! Like Mag levels, cortisol, vit C and can't wait for the calcium test to come out! Oh, its also very easy to test.

May 10, 2022
Unprompted review
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Reply from Vessel Health

Wow- this is truly why we are here! We are so happy to hear that you have been able to take action to live the most epic life! Thank you for sharing this and please let us know if we can do anything else to help you on your health journey! Wishing you the best health- always!

Rated 4 out of 5 stars

I purchased this for my husband at…

I purchased this for my husband at Christmas. It's a great item, but I am looking forward to the product providing more health information in the coming months. The customer service is really great too, they respond quickly and handle whatever your needs are, as well as provide options.

April 6, 2022
Unprompted review
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Reply from Vessel Health

Hi Denise! we are so happy to hear that you have had a positive experience with not only our Wellness Cards and app but also with our team. We are continuously striving to make each experience as unique as each person we have as a member at Vessel! Thank you again and cheers to a great week!

Rated 5 out of 5 stars

Simple and worth the test

I was gifted a test to try from my daughter. It was easy. To set up on the app and to do the test. Well worth the experience in finding out information and what you can do to change what you are lacking on and how to better yourself to be more healthy. I would recommend this to others. I work In office environment with a lot of stress as well as a lot of missed or not so healthy lunches.

April 5, 2022
Unprompted review
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Reply from Vessel Health

Hey Chad! We are so happy that you were given such a wonderful gift. We truly strive to be partner with you on your health journey to a healthier more epic life! Please feel free to reach out if you have further questions... our support team and nutritional coaches are available to chat right through the app!

Rated 4 out of 5 stars

I was gifted a test card to try

I was gifted a test card to try, and I’m so glad I was! It was simple and straightforward on how to use, and what my results were and what they meant. I’m fairly aware of and invested in my over all health and nutrition, so I didn’t utilize the supplement or nutritional recommendations. I really like the ease of a monthly home check to make sure I’m maintaining the levels I want. Very handy and helpful! I look forward to being able to monitor more vitamin and minerals levels at my convenience as they expand the testing scope.

March 31, 2022
Unprompted review
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Reply from Vessel Health

Thanks Ashley! Nothing like the gift of wellness :) Would love to have you explore the free nutritional coaching via chat in the app... it really is such a great benefit. We have members that chat in while grocery shopping to ask questions about food labels or various foods. Quick and easy access to a great team of coaches.

Rated 4 out of 5 stars

Love this product

Love this product. I love that I can track some key aspects of my health. I can indicate my goals and get feedback on how my changes are reflected in my test. The only reason I didn't give the 5 stars I wanted to give is that I'm excited for the upcoming additional test metrics and the fact that there is usually one test result that doesn't properly work. (Still testing different dipping times to get them all to work). I should mention that they are AMAZING at customer service and actively send a new test when it notices that one or more tests didn't work properly.

March 23, 2022
Unprompted review
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Reply from Vessel Health

Thanks Elyse! We do have additional tests launching soon- Calcium, Sodium and UTI testing are all right around the corner. We also find that members have better success when dipping a card in their pee for 1-2 seconds max. If you ever need anything just reach out to us at wegotyou@vesselhealth.com

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! These guys have a really great product already and are clearly working hard to keep improving. I can’t wait to see what all they do next.

March 23, 2022
Unprompted review
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Reply from Vessel Health

Thanks Nicole! We love working with our members to learn what we can improve not only for our product but for the member experience as well. We look forward to adding more tests and features in the app.

Rated 5 out of 5 stars

Simple way to optimize your health

I received a free test card in exchange for a review here. Very cool program. Modern day pocket nutritional advice. I peed on a test card and was instantly given an overall health score that was then broken down in what looked good and some categories to work on. I figured I would get my results in a week or so but I simply scanned the test card and was given instant information. The whole process took less than five minutes to accomplish. There are loads of suggestions on how to improve and apparently you can chat with a nutritionist through the app. Pretty amazing use of technology to solve a problem.

March 22, 2022
Unprompted review
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Reply from Vessel Health

Thanks for your review Stephen! It's pretty amazing how quickly you get that insight into your wellness. Be sure to check out the free nutritional coaching via chat- it is one of the best parts of the app in my opinion.

Rated 5 out of 5 stars

Easy to follow

Easy to follow, easy to do test. Very informative. Im so glad i found out the areas i was lacking in for my health. Thank you so much! I look forward to more testing as i progress in my health lifestyle.

March 18, 2022
Unprompted review
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Reply from Vessel Health

We love to hear that the testing experience has been easy...It's nice when you build your testing into your weekly routine. You can even set reminders right in the app to help you stay on track.

Rated 5 out of 5 stars

I've been looking to "biohack" my body…

I've been looking to "biohack" my body for close to a decade. Vessel helped me see that my cortisol levels were high and my biotin & calcium levels were low which helped me to assess which vitamin supplements I needed. Loved the app, loved the experience of using it. Definitely informative.

March 17, 2022
Unprompted review
Vessel Health logo

Reply from Vessel Health

Thank you for the review! Be sure to check out our new lessons in the app and the free Nutritional coaching available via Chat for all of our members.

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