Vessi Reviews 4,376

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, comfort, and stylish designs, with many highlighting the effective waterproofing. People appreciate the durability of the shoes, often mentioning they last for years, and find them suitable for various weather conditions and daily wear. The ease of ordering and the overall positive product experience are frequently noted. However, some customers also noted issues with order fulfillment and delivery, experiencing significant delays and difficulties in receiving their packages. A few other people also felt that customer service was unresponsive or unhelpful, particularly when dealing with shipping problems or order cancellations. There were also occasional comments about certain products being stiff or uncomfortable for some users, or difficult to keep clean.

What people talk about most

Product

Reviewers mention positive feedback about the product, frequently highlighting the shoes' waterproof quality... See more

Quality

Clients share positive opinions on quality, frequently praising the shoes for being stylish, comfortable,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy, with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent, quick, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise quick shipping... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered two pairs of vessie shoes for men. But unfortunately one of the pairs I had to order in a women's size. It was a little bigger than expected but I'll try and use an insole. Received the shoe... See more

Company replied

Rated 3 out of 5 stars

Extremely slow shipping as well as extremely difficult, almost impossible to get a reply back as 99% are AI generated. Shoes are ok but not what I would rate as exceptional or top line. Waterproof... See more

Rated 5 out of 5 stars

Love that I can use Affirm to pay for Vessi’s in four equal interest-free payments. I wear my Vessi’s daily during West Coast winters & anytime it rains. They are durable, waterproof & very comfortabl... See more

Company replied

Rated 5 out of 5 stars

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Replied to 82% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding. I ordered the wrong size and it was very easy to get an exchange completed. Very satisfied.

February 20, 2026
Unprompted review
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Reply from Vessi

Thank you for the 5 star review💙

Rated 5 out of 5 stars

The product is completely waterproof…

The product is completely waterproof unlike other major brands. I have the boots, socks, gloves and rain jacket and they keep me completely dry. Very reasonable pricing for such a great product.

March 19, 2026
Unprompted review
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Reply from Vessi

A full Vessi outfit is absolutely perfect to keep you dry, comfy and stylish! Thanks so much for the 5 stars💙

Rated 5 out of 5 stars

Great experience with Vessi

I have two pair of Vessi shoes and one pair of their winter boots. The products are well made and comfortable for all day wear.

The purchase and shipping experience was also 5 star. Very easy to purchase through Shop and I received the orders in a couple days.

October 14, 2025
Unprompted review
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Reply from Vessi

Thank you so much for the kind words and the 5 stars💙

Rated 2 out of 5 stars

They don't care, at all.

These might be the most ill fitting uncomfortable shoes I've ever worn. They feel well made and tough but it's been weeks and they aren't breaking in, my toes hurt so bad by the end of the day I am close to tears. I can't afford a lot of things as I'm a single parent and I spent my shoe budget on these, now I'm stuck with them. They are horribly tight in all the worst places, extremely narrow and they press down badly across the top. It's not a shoe size issue cuz if I sized up they'd be ridiculously long on me. I've worn size ten in every shoe I've worn my entire life and I've never experienced anything close to how horribly these fit a human foot. So thank you Vessi, I'm stuck in pain everyday until I can afford new shoes which won't be for awhile, I bought these because of how trustworthy your company seemed and how well you advertised. That was a mistake and I couldn't even get in contact with a human to help me. You are just another company that doesn't care about your customers, not really.

March 17, 2026
Unprompted review
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Reply from Vessi

Hi Gabriel,

Thanks for taking the time to share your recent experience with us. We're sorry to hear your Vessis haven't quite met your expectations.

If you haven't already, please reach out to our Customer Care team at support@vessi.com.

Rated 5 out of 5 stars

Great rainproof products

When Vessi ran out of stock for item I ordered, they immediately gave me a prompt refund. As well, Vessi gave me a huge 40% discount on my next purchase. Great customer service as well as amazing rainproof shoes. Won't hesitate to purchase from Vessi again.

March 4, 2026
Unprompted review
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Reply from Vessi

We're more than happy to help accommodate! Thanks so much for the 5 stars💙

Rated 5 out of 5 stars

I love Vessi

I love Vessi! This is my go to shoe especially living in Vancouver! They are comfortable, and definitely waterproof. Love em!!

March 14, 2026
Unprompted review
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Reply from Vessi

Vancouver and Vessis are the perfect duo! Thank you so much for the 5 stars💙

Rated 5 out of 5 stars

Great brand and customer service

Customer service is excellent and shipping is fast. The quality of the shoes is great (this is my second pair). Love this brand and wish there would be a store in our region.

March 10, 2026
Unprompted review
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Reply from Vessi

Thank you for the 5 star review💙

Rated 5 out of 5 stars

Vessis are my favorite shoes <3

I bought my Vessis in-store. The store was nicely laid out, and I was helped quickly. I bought my first pair of Vessis around two years ago, and I love them so much! They are my go-to shoes on any trip and for everyday wear. I bought the Pacific Sneaker in the Dune/Shore color, and they go so nicely with my outfits. They're also so comfortable! I also have a pair of Courtside Classics, which I think are more stylish, but the Pacific Sneaker is stylish and has more of a cushion - which is exactly what I wanted. I cannot recommend Vessis enough, genuinely. I've worn them on beaches and in the ocean - they actually are waterproof and really easy to clean, since I can just rinse them off. I love my Vessis. <3

February 14, 2026
Unprompted review
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Reply from Vessi

We're so happy to hear you've enjoyed your experience both at our store and with your Pacific Sneaker! Thanks so much for the 5 stars 💙

Rated 5 out of 5 stars

Amazing shoes!

Great selection of comfortable, fully-waterproof shoes. I have 4 pairs and love them all. Also have their gloves and jacket. Always quick delivery.

February 1, 2026
Unprompted review
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Reply from Vessi

Thanks for the 5 stars!

Rated 5 out of 5 stars

Great customer service

Great customer service! Fast shipping too.
Picked up some Vessi's for disk golf and now I have happy dry feet!

March 5, 2026
Unprompted review
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Reply from Vessi

Disc Golf x Vessi is the unexpected perfect pair! Thanks so much for the 5 stars 💙

Rated 5 out of 5 stars

Great products with an amazing bonus…

Great products with an amazing bonus (waterproof gloves) love this company! Purchased high quality waterproof runners that are washable and can be worn with active wear or dresses. Way to go Vessi!!!

March 4, 2026
Unprompted review
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Reply from Vessi

Thank you so much for the 5 stars!

Rated 5 out of 5 stars

Shoes for the Chinatown parade day

When I purchased my shoes from the Vessi store, I was able to use the $50 gift certificate that I obtained at Christmas time. I bought my storm burst shoes to wear in the Chinatown parade. It was raining and cold that day and my feet remained dry and warm.

February 7, 2026
Unprompted review
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Reply from Vessi

We're happy to hear you're enjoying your new Vessis! Thanks for the 5 stars!

Rated 5 out of 5 stars

Great products and excellent support

I have bought numerous Vessi products either for myself or as gifts - and they always meet or exceed my expectations. I love my weekender shoes, I have used them throughout the winter and even in snow they perform well and stay dry. Recently had a problem with delivery from FedEx but Vessi resolved the issue rapidly and I got my latest pair of shoes with minimum hassle. Impressed with the after sales service.

February 20, 2026
Unprompted review
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Reply from Vessi

Our Customer Care team aims to please! Thanks for the 5 stars!

Rated 5 out of 5 stars

I’m not sure I believed all the hype……

I’m not sure I believed all the hype… great marketing but were the shoes that good or waterproof?? That all changed when I walked past their store and decided to at least try a pair on… instant comfort, light and flexible… just the best fit!!! Of course the first thing I do in my new Stormburst high tops is walk in to the sea with my dogs! I wear these everyday!

February 16, 2026
Unprompted review
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Reply from Vessi

We're so happy to see that you're enjoying your new Vessis! Thanks so much for the 5 stars!

Rated 5 out of 5 stars

Vessi is very trustable and helpful…

Vessi is very trustable and helpful company with an excellent support team. The products are very good quality and comfortable to wear in all seasons and time.

February 9, 2026
Unprompted review
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Reply from Vessi

Thanks for the 5 star review💙

Rated 5 out of 5 stars

They stand behind their products

They stand behind their products. If you have any issues at all they will accommodate and resolve the issues.
First waterproof shoe bought, won't be the last!
Great product.

February 23, 2026
Unprompted review
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Reply from Vessi

We strive to provide the best customer service for our community! Thank you so much for the 5 stars 💙

Rated 5 out of 5 stars

Great shoes and customer service

Shoes were well made and waterproof. Great customer service. My post office mistakenly returned my shoes and they shipped me back the shoes when I told them about the mix up.

February 23, 2026
Unprompted review
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Reply from Vessi

We're happy to hear everything worked out in the end. Enjoy your Vessis!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great customer service and exception quality of the product. (The only thing that has not worked for me is that the waterproof gloves are not warm enough for deep winter.)

February 21, 2026
Unprompted review
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Reply from Vessi

Thank you for taking the time to share your thoughts about your purchase, and for saying such kind words in your review!

Your input was super helpful, and we can definitely see where you're coming from. We'll use your insight towards our research and development for our future design improvements.

On behalf of the whole team, thank you so much for your support, and we'll keep working hard on making cool innovative products for our customers!

Rated 5 out of 5 stars

Excellent company

Excellent company. Very easy to order, speedy delivery and if there are issues, it’s easy to address and fix. Their product is top notch, extremely comfortable, high quality and stylish.

February 20, 2026
Unprompted review
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Reply from Vessi

Thank you so much for the 5 stars 💙 We're glad everything went smoothly! Enjoy your Vessis!

Rated 1 out of 5 stars

Advertised as easy return process

Advertised as easy return process. Not so. Took a while to get the shoes which were supposed to be excellent for walking with plantar fasciitis. Not true. Unbelievably stiff and painful. Return process is difficult to find, pictures of shoes have to be sent, need to send back USPS, tracking shows picked up (finally) by some person at a post office in Redlands. Still no refund.

February 20, 2026
Unprompted review
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Reply from Vessi

Hi Renee, thanks for taking the time to share your recent experience. We're sorry to hear our returns process hasn't been the smoothest for you.

If you haven't already, please reach out to our Customer Care team at support.us@vessi.com. Our agents will be more than happy to help you.

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