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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, often going above and beyond expectations. The customer service is frequently highlighted as outstanding, with many appreciating the quick response times and proactive support. People find the platform itself to be intuitive, easy to use, and efficient, making complex processes straightforward. However, some customers mentioned initial difficulties during the setup or onboarding process, finding it less intuitive than expected, especially for those without a legal background. A few other people also felt that the turnaround time for certain issues could be improved, and some experienced challenges with resolving errors, describing the company as difficult to deal with in those instances.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's responsiveness,... See more

User experience

Customers consistently note positive experiences with the platform's user experience. Reviewers frequently... See more

Service

Clients share positive opinions on service, highlighting its efficiency and professionalism. Many reviewers... See more

Response time

People report positive experiences with response time. Many customers praise the excellent and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

Vestd is a powerful and very useful platform. It pays back pretty quickly once you get to grips with it. I'm constantly finding new ways to use it, reduce my admin time, produce professional document... See more

Rated 5 out of 5 stars

Vestd is a great platform with an equally great support team. They have demystified complicated processes, terms, etc. It is refreshing to see Founders create a system that shows they have not forgott... See more

Company replied

Rated 5 out of 5 stars

We sometime refer to vestd when talking about how slick our own platform and service offering should be. It is so good on all aspects that I cannot think of a way to improve it. The platform is ni... See more

Company replied

Rated 5 out of 5 stars

Vestd have been superb in helping us with our scheme and going above and beyond to make sure it was set up in the best way and runs smoothly on an ongoing basis. Big shout out to Louise Howker for hel... See more

Company replied


Company details

  1. Software Company
  2. Alternative Financial Service
  3. Business to Business Service
  4. Legal Services
  5. Non-Bank Financial Service

Written by the company

Vestd, the sharetech platform. The FCA-regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. And for investors, or those looking to secure investment… Vestd gets cap tables sparkling clean, makes cofounder prenups a walk in the park, makes shareholder comms and security as easy as pie and helps to make businesses irresistible to investors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you Firaz for going above and beyond

I'm really impressed by the Vestd platform and also the customer service. I opted for this solution to create an EMI scheme in my business as I liked the thought of everyone having a platform they could log into and keep track of the value of their share options. However, I struggled in getting it setup correctly, but the service from Firaz was second to none and he went above and beyond to help me get everything set up the way I needed. Massive thank you and I highly recommend this service to others.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Firaz and Krish from Vested. They guided me through the entire EMI scheme setup for my staff with absolute clarity and professionalism. What could have been a complex and time-consuming process was made straightforward and stress-free thanks to their deep knowledge, responsiveness, and ability to explain each step clearly. They were hands-on throughout, proactive with advice, and genuinely invested in getting everything structured correctly. I would highly recommend Firaz and Krish to any founder or business owner looking to implement an EMI scheme properly and efficiently.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great all round experience

Firaz has been really helpful in supporting us with our needs, and we appreciate the added flexibility he has provided.

The platform is intuitive and does exactly what it says on the tin.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Vested

The team at Vested, in particular Matt and Firaz have been great. Always helpful, supportive and no request is a problem.

Even though the platform provides a lot of value and is self explanatory, the services behind the scenes makes the difference.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

A perfect platform and excellent customer service!

Vestd provides the perfect platform and support for managing shares, options and company compliance, especially for a small company. Expertise is always on hand from the Support team with prompt responses. The compliance reminders mean that no filing deadlines are missed and can generally be facilitated through the platform. Excellent customer service! Thanks you!

December 1, 2025
Unprompted review
Vestd logo

Reply from Vestd

Thanks so much for your kind feedback, Jacqui. Here to help!

Rated 5 out of 5 stars

Good Tool

The TRICA tool is intuitive and easy to use once you navigate it a few times. As an organisation onboarding from scratch, we evaluated other vendors and chose TRICA for its clean UI and strong support.

A special mention to Marson Divyaraj, who guided us through the entire onboarding journey with patience, clarity, and solid product knowledge. His support made the transition significantly smoother.

One area of improvement would be the turnaround time. The process is largely email-driven, and allowing more direct communication options (such as quick phone calls) could significantly speed up resolution.

November 10, 2025
Unprompted review
Vestd logo

Reply from Vestd

Thrilled to hear that, Christine! We've passed on your kind words to Marson. Thank you!

Rated 5 out of 5 stars

Best Customer Service ever!!

I cannot praise Abi enough - she is so helpful, quick to respond and always finds the answers and sorts things out for me with a smile! I've never had such great Customer Service! Ben is also top drawer. - The platform itself is mostly intuitive and very easy to use and value for money. The compliance side of things makes managing shares and options a doddle!

November 27, 2025
Unprompted review
Vestd logo

Reply from Vestd

What a fantastic review! Thank you, Jennifer. Abi & Ben are thrilled (as are we).

Rated 5 out of 5 stars

Intuitive software and excellent support team

The software is very intuitive and easy to navigate. The best part is the support; there's no need for reading lengthy instructions or losing time with the call centre. The customer success team is able to advise on most of the questions via speedy emails and has no problem jumping on a quick call if needed. It's refreshing to see a company offering strong support instead of excessive marketing.

November 25, 2025
Unprompted review
Vestd logo

Reply from Vestd

Thank you, Nija! We're really proud of our Customer Success team and endeavour to make our platform even better.

Rated 5 out of 5 stars

The platform is very user friendly

The platform is very user friendly, reliable and has made managing our equity structure significantly more efficient. Special mention to Shane Leander who is been supportive and proactive and quick in resolving issues if any throughout. Highly recommend the platform for swift equity management.

November 24, 2025
Unprompted review
Vestd logo

Reply from Vestd

Shane was super happy to see this review, Raksha, as were we all! Thank you very much.

Rated 5 out of 5 stars

Excellent & Proactive Service for Option Schemes

At SOAX, we rely on Vestd for our share option plan and cap table management, and it has been an exceptional experience from start to finish. The platform is intuitive, reliable, and has made managing our equity structure significantly more efficient.

A special mention goes to Krishan, who has been incredibly proactive and supportive throughout. He consistently ensures we stay on top of our option plan and cap table, offering timely guidance and going the extra mile whenever needed. His professionalism and responsiveness have made a real difference.

Highly recommend Vestd to any company looking for a seamless, well-supported equity management solution.

November 20, 2025
Unprompted review
Vestd logo

Reply from Vestd

Wow, thank you so much for this glowing review, Ali! We've passed your kind words on to Krishan as well. We're always keen to share our customers' stories, so if you're open to a case study, give us a shout. Thanks again.

Rated 5 out of 5 stars

We’he had a great experience using…

We’he had a great experience using Vestd for our ESOP programme. A big shoutout to Shane for his constant support and guidance throughout the process.

November 11, 2025
Unprompted review
Vestd logo

Reply from Vestd

Thanks for taking the time to leave this great review, Priyanka. We've passed your glowing feedback onto Shane!

Rated 5 out of 5 stars

Excellent

Excellent, comprehensive service that has made it so much easier for us to process an issue share equity in the last five years. Strongly recommended.

November 18, 2025
Unprompted review
Vestd logo

Reply from Vestd

This is what we like to hear! Thanks ever so much, Jonathan. Do shout if you have any suggestions for platform improvements.

Rated 5 out of 5 stars

I have recently taken over…

Krishan is very helpful & friendly. I have recently taken over responsibility for working with Vestd in my company. I had an initial training call with Krishan which was incredibly useful, and since then have have had a number of follow up questions, which are always answered comprehensively and with patience!

November 12, 2025
Vestd logo

Reply from Vestd

Krishan will be delighted to hear this! (As are we). Thanks so much for taking the time to share your experience with us, Carol.

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