While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Non-Bank Financial Service

Written by the company

A simple payment plan for all your pets.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely Shocking Uncaring People

Absolutely Shocking Uncaring People
They’re only interested in themselves and a quick buck NOT YOUR PET they hate pensioners so DONT WASTE YOUR TIME HERE ??
I have 50% of my little friends costs available for his surgery and these mongrels didn’t even bother to call or discuss my additional income P means P off not interested Sooner they go broke the better off we’ll be not wasting our valuable time with them!!!!!AVOID AVOID AVOID!!!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I love VetPay with 9 rescued stray cats…

I love VetPay with 9 rescued stray cats this was a life saver for 3 of them. Easy fortnightly payments and the best part is I only pay what I use. I can't recommend them enough to all pet owners. With one stray cat he not only needed teeth extractions but desexing and a lot of antibiotics and inoculations. VetPay covered it all!
My repayments are easy and conventional especially now my circumstances have me on a pension.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

SAVED MY PRECIOUS BABIES LIFE

I am a pensioner and could not in any way afford to pay $3000 up front for my little boy Ko Tahi Tama's urinary tract surgery, but the beautiful staff at North Hill Veterinary Clinic Armidale NSW suggested Vetpay which I applied for and got within 15 minutes.
WOW what a relief. I now have my baby home and he is starting to hassle his mum ( Te Rangitira) again so I am Happy, He is happy and Mum is not as happy , two out of three is not bad.
Thanks Drs Lucy and Johannes, all the staff at the North Hill Veterinary Clinic and especially VETPAY I can never thank you all enough.
Merry Christmas Tony (DAD) Te Rangitira and Ko Tahi Tama.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling my father used vetpay he…

Appalling my father used vetpay he wanted to pay it out quickly to avoid the hefty interest so he made a payment above the minimum and that didn't count as a scheduled payment so when the schedule payment day came along it was fail transaction he tried calling customer service and after 20 mins of the young women talking over him and interrupting him while he tried to explain an understanding was come to however the exact same thing happened the following schedule payment only this time the extracted the agreed upon amount right after he had paid that amount my father ended up paying 200 dollars in one go my dads a pensioner so he called them again and asked for the 100 dollars he didn't owe back. There customer services reps are so rude they kept telling him he was wrong that they had sent the money back he kept telling them they hadn't he waited 5 days for that money he went without medication and when he called all they did was tell him he was wrong. Did I mention he's a pensioner. I listened to them talk to him and was angry I won't pretend like my father didn't raise his voice he did I won't pretend he didn't hang up on them but they just wouldn't let him speak a full sentence before speaking over him.

September 27, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look