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VetShop.co.uk Reviews 

3,401
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices offered across a very wide variety of pet food and supplies. Consumers genuinely appreciate the daily convenience of smoothly navigating the digital website, setting up repeat subscription orders, and receiving prompt customer support whenever required. Some reviewers were not happy with delivery complications caused by external couriers, which occasionally resulted in frustrating shipping delays or missing parcels. A few people also noted occasional recurring problems regarding heavily damaged packaging, incorrect item quantities, or receiving goods nearing their official expiration dates.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting prompt and efficient shipping times.... See more

Price

Reviewers mention positive feedback about price, often describing products as very reasonable and... See more

Product

People report positive experiences with product variety and quality, noting a large range of items available... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Customers had positive experiences with service, frequently highlighting efficient delivery, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more

Rated 5 out of 5 stars

This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more

Rated 5 out of 5 stars

Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more

Rated 5 out of 5 stars

This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more


Company details

  1. Pet Store
  2. Bird Shop
  3. Animal Feed Store
  4. Pet Supply Store

About VetShop.co.uk

Written by the company

VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.

We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.

Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.

Why shop with us?

  • Next day delivery available
  • Subscribe & Save on every repeat order
  • Apple Pay & Google Pay accepted
  • Friendly UK-based customer service

VetShop.co.uk - online pet supplies delivered to your door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(3,401)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prompt service.

This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered arrived three days early than expected, which is always a bonus. I’ll probably use them again in the future, if their prices haven’t been too inflated.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service - Lucy - brilliant!

I had a problem with an order which was sorted super quick thanks to Lucy. Thank you. Great customer service - so I have now placed a further order for ALL my dog food = wet, dry and treats - all now on subscription too! Brilliant

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

The choice and price is excellent, and they are very responsive to any communication, also extremely helpful .
I will definitely recommend this company, and will use them again

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery
And luckily Lucky likes it so hopefully he will lose a little weight!

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Always have the prescription food we need and some of the harder to find cat supplements. We’ve order several times and have always had great service.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

My usual supplier never seems to have…

My usual supplier never seems to have my order ready even when I order in advance, Different story with Vetshop, ordered it the afternoon and it was delivered the following morning, plus cheaper including the carriage(I usually collect). So very good experience.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product choice

I use Vetshop regularly. They have a great range if cat food at competitive prices for my fussy cats!
The process are competitive and dispatch is swift and arrives when expected. I can't ask for anything more.
10/10 Vetshop

July 24, 2025
Unprompted review

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