Vet's Kitchen Reviews 

784
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently share that the food is of excellent quality, perfectly suiting animals with sensitive stomachs and keeping them healthy and energetic. Consumers are also very happy with the reliable delivery service, mentioning that orders always arrive promptly, securely packaged, and on time. However, some customers also noted frustrations regarding stock availability, mentioning that specific favorite varieties can be hard to find or get discontinued. A few other people also felt that placing online orders could sometimes be challenging or experienced occasional issues with delivery couriers failing to appear.

What people talk about most

Product

People report positive experiences with product, highlighting that dogs love the taste and thrive on the... See more

Order

Consumers experience mixed satisfaction regarding the order process, as reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great food and excellent service. Vet's Kitchen dog food is really good quality and seems to be accepted by the most discerning pets. The subscription service is really handy and ensures you don't run... See more

Rated 5 out of 5 stars

I usually get pork and potato sensitive dog food on repeat from Amazon but recently it has been out of stock and not for the first time. It's the only food that really agrees with my lurchers sensitiv... See more

Company replied

Rated 5 out of 5 stars

Responded quickly to a query I had. Delivery was quick and arrived well packaged. My dog has been on Vet Kitchen’s food since he was a puppy, (now coming up 12) and does well on it. Only disappointmen... See more

Rated 5 out of 5 stars

Couldn’t get our usual type dog food as temporarily out of stock. Customer Service apologised and advised when it will be available. Meanwhile bought same type good but for weight control and as o... See more



Company details

  1. Pet Supply Store
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer
  5. Pet Store

About Vet's Kitchen

Written by the company



At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.

All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.

We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.

As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.

Visit our website for more info or to shop our range:
SHOP DOG
SHOP CAT

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(784)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No food

Were previously good, but the last 2 times now there has been none of the 12kg pork/potato food I've had on recurring order for over a year. The first time I was told it would be back in stock and it hasn't been. Now they don't know when it will be back.

June 1, 2025
Rated 5 out of 5 stars

Simple way to order

Order arrived quickly and with no issues. Still early days to provide an honest opinion on the wet food but I am amazed at the difference the digestive care sauce has made to their tummy issues in such a short time.

June 20, 2025
Rated 1 out of 5 stars

we have been receiving our 4 weekly…

we have been receiving our 4 weekly subscription for nearly a year with no problems, so we were very disappointed to get our usual email regarding payment be taken for June (Order #30813) followed the next day by an email refunding our money and a cancellation of the order due to lack of stock!
The whole point of having a subscription is to ensure we get 24kgs of dog's food every 4 weeks - especially as availability in shops where we live is very limited; if at all.
I would have accepted the equivalent weight in smaller/larger bag sizes if it had been offered, but now I have to hunt around to buy it.
As far as the product is concerned, our dogs love it and it doesn't cause them skin problems like many other 'quality' foods.

May 22, 2025
Rated 5 out of 5 stars

Excellent product

Excellent product. My dog use to have terrible skin condition before discovering this. Lots of expensive medicated shampoos and sprays. But since he has had this. His skin has completely cleared up.
Excellent delivery service.

May 26, 2025
Rated 5 out of 5 stars

Excellent customer service and great product

Customer service and the quality of the dog food both excellent.

My dog became very ill a few years ago, he couldn’t keep anything in his stomach and we almost lost him. We tried him on Vets Kitchen Senior and the change was almost instant and his health improved dramatically.

February 24, 2025
Rated 5 out of 5 stars

As always

As always, excellent service, order delivered speedily. As for the product …well our dog likes it!

January 21, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look