Great food and excellent service. Vet's Kitchen dog food is really good quality and seems to be accepted by the most discerning pets. The subscription service is really handy and ensures you don't run... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually get pork and potato sensitive dog food on repeat from Amazon but recently it has been out of stock and not for the first time. It's the only food that really agrees with my lurchers sensitiv... See more
Company replied
Responded quickly to a query I had. Delivery was quick and arrived well packaged. My dog has been on Vet Kitchen’s food since he was a puppy, (now coming up 12) and does well on it. Only disappointmen... See more
Couldn’t get our usual type dog food as temporarily out of stock. Customer Service apologised and advised when it will be available. Meanwhile bought same type good but for weight control and as o... See more
Company details
About Vet's Kitchen
Written by the company
At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.
All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.
We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.
As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.
Visit our website for more info or to shop our range:
Contact info
Unit 3, Callenders Industrial Estate, Paddington Drive, SN57YW, Swindon, United Kingdom
- 01793 887 555
- contact@vetskitchen.co.uk
- vetskitchen.co.uk
4.5
Excellent
784 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a subscription previously that…
I had a subscription previously that was great. Then suddenly they started attempting to deliver to an old address that I hadn’t lived at for a year. After three failed deliveries, I eventually cancelled my subscription.
This month I decided to try again. I’ve placed my order on the 19th September and here I am on 1st October, no sign of a delivery, no communication as to why it’s late and the cheek to ask me to review their service. Appalling.
September 19, 2024
Delivery usually next day and superb…
Delivery usually next day and superb dry sensitive food for my German Shepherd would highly recommend.
September 20, 2024
Website is absolutely rubbish
Website is absolutely rubbish. Even though I have ordered off it & emails have been sent to my email address it doesn't recognise my email address!!! You have to ring up to delete a payment card from your account. Dog food is great tho, so only 2 stars from me I'm afraid.
July 8, 2024
Bad supply of food. After a long battle I finally had my…
After a long battle I finally had my dogs stomach settled with the sensitive lamb food for it then to go out of stock, I tried the alternative flavour and I am back to a poorly dog and more vet bills. I can not understand how a big company such as yours not being able to keep up a constant supply of food.
August 14, 2024
Reply from Vet's Kitchen
Hi,
Thank you very much for your feedback, we really appreciate it. If you are dissatisfied with the service you have received, or any other queries, please email us on info@petschoice.co.uk Thanks
Customer Relations
I'm happy to have it on time and this…
I'm happy to have it on time and this is very important for my dogs
August 22, 2024
Wrong item sent
I ordered 2 bags from them, then one was out of stock, then they sent the wrong variety.. but was refunded and told to keep the other bag ( I donated to local food bank )
So don’t think I’ll be ordering from the company again, as had to them source dogs food from somewhere else
August 20, 2024
Delivered on time value for money
July 25, 2024
Quick delivery order arrived next day 👍
August 15, 2024
Great sensitive food for my dog
Great food that suits my elderly dog's sensitive stomach. Prompt delivery.
March 12, 2024
Always a great service
Always a great service. Order one day and delivered within 2 days. Easy to change delivery day if necessary, and polite, professional customer service. Oh, and the dog loves the food!
August 14, 2024
Good service.
Sensible people supplied what I wanted at the appointed time. Many thanks
August 11, 2024
Excellent Service and Delivery
What I ordered came as requested and within good timescales. Well packaged. Very happy with purchase.
August 10, 2024
Arrived safely and on time
Arrived safely and on time. Disappointed with delivery charge for Highland Region.
August 9, 2024
Happy dog!
In recent weeks I have changed my English Setter's diet to Vet's Kitchen Sensitive Stomach Pork and Potato recipe. She really tucks into her food now and her digestive problems have been eliminated following a serious case of gastro enteritis.
I originally bought this food in Tesco, which was a simple process to resupply as necessary. But, unfortunately, Tesco no longer seem to stock it and I have been unable to buy it anywhere locally.
I, therefore, had to turn to ordering direct from Vet's Kitchen in order to avoid another change of diet for my dog.
Ordering was a simple process, arrived by DPD within three days and is scheduled for a repeat order in four weeks.
I am really happy to see my dog settled on this product and feel reassured that future supplies are secured, but would like to see this brand available at local level once more in order that other pet parents may have the opportunity to try their pets on it!
August 9, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.