Vexels Reviews 14

TrustScore 3.5 out of 5

3.7

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3.7

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Total SCAM!

Total SCAM!
Paypal - not working "temporarily".
Used card to buy and image and when I tried downloading it it required a plan which would not load.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great designs, great value for money

Clean website, easy to use, best value for money, don't know what to do without Vexels. I've used them for several years already and even though there are lots of ai image generators, I won't let go of Vexels.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great design tools and quality designs

I've had a great experience with the tools. I've found quality designs and mocked them to my products easily. The negative reviews here seem to be mostly people looking for something very specific and not finding it. For the price point the value is definitely there.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

I really enjoy the designs they upload

I really enjoy the designs they upload daily and have had a blast editing with their new AI tools. They've been easy to get a hold of through email when I had any inconvenience. Overall would recommend their service.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Been using them for years.

Been using them for years now and have zero regrets, love their variety of designs and their new online tool is pretty fun to use, specially when they keep updating it constantly these days. Recommend!

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service! I signed up and they took 3 payments from me straight away, an annual payment, a monthly payment and one other payment that has still not been explained. If you love talking to a bot and going round in circles then their `live` chat is perfect!! 3 emails later and still no response! Use Kittle instead!

July 22, 2024
Unprompted review
Rated 3 out of 5 stars

Poor representation of black women

It is expensive. The mockups that represent black women are hideous more often than not. I just checked the sweatshirts and EVERY mockup of a black women had a rag on top of her head. It was masquerading as a head wrap and looks AWFUL. I wish I had gone with Kittl!

September 22, 2023
Unprompted review
Rated 1 out of 5 stars

This is the worst platform to rely on…

This is the worst platform to rely on when it comes to technical support or customer service! I emailed them for support just in my second day and not a single response as they proudly claim!! I’m going back to Canva! It’s always the best!! Forget about this design platform, it’s a waste of money.

May 11, 2023
Unprompted review
Rated 1 out of 5 stars

Vexels.com cannot deliver results nor take feedback

I paid $1500+ as a print on demand business account user. One of the key benefits is you are allowed 7 design requests a month. My design request was specific and well explained leaving room for creativity yet little room for guessing for what I want as a customer. I gave graphical references and the details they requested
However no matter how I tried to simplify things or give feedback to repeat what I have already told them initially they refused to take feedback. They don’t check their work before passing it off to the customer.

Example, I asked for an electric guitar and they delivered a bass guitar drawing (which was ugly too). And this was one of the most simplest request I made yet they screwed it up and insist that’s what I wanted. This is just one of numerous screw ups that happened. I’m shocked disgusted and insulted of how they treat customers.I regret buying such an expansive plan.I am fed up communicating with them

Don’t waste your money. Go to creative fabrica instead of use other platforms.

April 14, 2022
Unprompted review
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