Didn't like the product, super sticky and doesn't do anything. Impossible to cancel this subscription, fortunately I was able to block the merchant via my bank, but Vexivo still try to take the mon... See more
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Overall, I had a good experience. The product was exactly as described and arrived without any issues. I did reach out with a quick question and got a helpful response, which I appreciated. Things fe... See more
Terribly sticky and with a strange smell. Overpriced. Ships from China. So hard to detect and cancel the subscription. been trying to find for months
I have asked several times to cancel the Vexivo, Organic Castor Oil. WHY do I keep keeping them. I will call the BBB and see what I can do. I have talked with my state representative. I did not ask... See more
1.9
Poor
22 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Still trying to cancel a subscription…
Still trying to cancel a subscription that I haven’t even started. Money gone from my account. No reply to emails. SCAM don’t waste your money!
October 8, 2025
Unprompted review
Reply from Vexivo
Hello Cindy,
I am sincerely sorry for the frustration this has caused. This is definitely not the experience we want for our customers. We never create a subscription without consent, and the option is clearly displayed on the checkout page before any purchase is completed. I completely understand how it might have been overlooked, and I sincerely apologize for any confusion or inconvenience.
You can cancel your subscription at any time through your account portal, or contact us directly at https://vexivo.store/pages/contact, and we’ll make sure your subscription is canceled and any charges are addressed promptly. We’re here to help and ensure everything is resolved in a way that works for you.
Thank you for giving us the chance to make this right.
Warm regards,
Vexivo Support Team
I ordered what I thought was a one-time…
I ordered what I thought was a one-time purchase just to try the product. I never knowingly signed up for a subscription—and there was no clear disclosure that I would be enrolled in one.
Surprise… just after the return window for the original order closed, I got an email saying another shipment was on the way. I still have 80% of the first shipment, and now I’m being charged again for something I didn’t want or need.
This kind of business practice feels deceptive and manipulative. If the product is truly good, why resort to sneakily enrolling customers into recurring charges they didn’t consent to?
I’ve canceled my subscription, requested a refund, and will not be ordering from this company again. I suggest others read all the fine print very carefully before buying—if it feels like a trap, it probably is.
✅ TL;DR: Product may be decent, but the shady subscription model ruins the experience. I don’t recommend.
#SubscriptionScam #DisappointedCustomer #TransparencyMatters #Review #BuyerBeware
September 30, 2025
Unprompted review
Reply from Vexivo
Hello Kris,
I’m sorry for the frustration this caused. That’s never the experience we want for our customers. Our subscription option is shown at checkout, but I completely understand how it could have been missed, and I sincerely apologize for the confusion.
We appreciate your feedback and take it seriously. If there’s anything more we can do to ensure your refund and cancellation are fully resolved, please reach out to us at https://vexivo.store/pages/contact. Our goal is always to make sure our customers feel supported and taken care of.
Warm regards,
Vexivo Support Team
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