Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
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We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Dashboard is a little clunky but customer service is great! Would like to be able to combine accounts under one login. Not had any problems with service delivery so far, 18 months in. Roll over bol... See more
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Company details
- Internet Service Provider
- Internet Provider
- Internet Shop
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.3
Excellent
4K reviews
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Easy switching process to complete via…
Easy switching process to complete via the website. I do feel however they could do with improving the speed in which it would take to take over the line (Full Switch). The website is easy to navigate and placing an order is extremely easy.
February 27, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your feedback, we are glad to hear you found out website easy to navigate.
Best Regards,
The Vfast Team.
Just moved home and Vfast came to the…
Just moved home and Vfast came to the rescue. They guided me through setting everything up using my existing router, saving me money in the process. The technical team were outstanding — clear, honest advice and genuinely helpful support. Thanks to them, I’ve now got extremely fast broadband far earlier than expected. Exceptional customer service from start to finish.
May 4, 2026
Unprompted review
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback. Our teams work hard to deliver the highest standards of service and are so grateful that this has been reflected in your feedback.
Kind Regards,
The Vfast Team.
I got Vfast broadband installed in my caravan.
I got Vfast installed in my caravan for over a year now. I've never had any problems with it, the performance is very good. The customer service kept me upto date on my install, they were very friendly and polite .
April 24, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to hear you have had such a positive experience with Vfast, we look forward to having you as a customer for a long time.
Kind Regards,
The Vfast Team.
Nobody responded to my email
April 24, 2026
Reply from Vfast Ltd
Good Afternoon,
This is not the level of service that we aim to deliver to our customers.
Please call our Customer Experience team on 0330 324 0324, option 1 with your ticket ID and we will investigate further to ensure this is resolved for you.
Best Regards,
The Vfast Team.
I have been a VFast customer for…6 years
I have been a VFast customer for several years.
The very few problems we have had over the years have been dealt with immediately and effectively.
You always speak with an English person that understands.
BT could learn from the VFast customer service!!
I would happily recommend VFast.
April 28, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for the feedback, we look forward to supporting you as a customer for a very long time.
Kind regards,
The Vfast Team.
Came out next day and sorted within 15…
Came out next day and sorted within 15 minutes.
April 28, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for your wonderful feedback. We are so glad to hear our team was able to assist you quickly.
Kind Regards,
The Vfast Team.
Frequent outages
Frequent outages.
Sometimes days before service restored.
Great when it is working.
May 2, 2026
Unprompted review
Reply from Vfast Ltd
Good Afternoon,
Please email support@vfast.co.uk or call 0330 324 0324, option 2 with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Can’t work it out why we all pay 35£ a…
Can’t work it out why we all pay 35£ a month when the signal keeps dropping or films keep buffering it’s no wonder a lot of people are changing over to a Hub from 3 for only 22£ mth and a stronger signal ……for SS8 0GT makes you think
April 24, 2026
Reply from Vfast Ltd
Good Afternoon,
Please email support@vfast.co.uk or call 0330 324 0324, option 2 with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Efficient service
Since first speaking to Kyle Willis about installing VFast, everything has been handled very efficiently. Installation took place when we weren’t here but everything left very tidy and all working well.
May 1, 2026
Unprompted review
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Our team works hard to provide a 5-Star service and our grateful when this is reflected in our customers feedback.
Kind Regards,
The Vfast team.
Reply from Vfast Ltd
Good Afternoon Nick,
Thank you so much for our positive review, it means a lot to know our customers are happy.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon Shankar,
Thank you for our review, we are so pleased that you are happy with the service.
Kind regards,
The Vfast Team.
Tech support never answers the phone
Tech support never answers the phone. You’ve told me that my ticket has been resolved when it hasn’t, I’ve still got no internet
April 25, 2026
Reply from Vfast Ltd
Good Afternoon Chris,
Please email customer-experience@vfast.co.uk or call 0330 234 0324 option 1 with your ticket ID and we will investigate further to ensure this is resolved for you.
Kind regards,
The Vfast Team.
The person in technical support was…
The person in technical support was very helpful when he finally answered. Why do we have to wait so long when we phone up for help. It’s always 10 sometimes 20 minutes which is very annoying. Let’s hope you can improve
April 20, 2026
Reply from Vfast Ltd
Good Afternoon Pat,
We apologise for the wait getting through to us but are pleased that when you were through you found the staff helpful.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon Gary,
We understand how important it is to have your service up and running.
If you would like us to look into this further please contact the customer experience team by emailing customer-experience@vfast.com or by calling 0330 324 0324 and we will be pleased to help you.
Kind regards,
The Vfast Team
Reply from Vfast Ltd
Afternoon Bev,
Thank you for this kind review.
We are so pleased to hear about your positive experience with us.
Many thanks,
The VFast Team
Great quick service and a great phone…
Great quick service and a great phone manner in helping us out.
April 24, 2026
Reply from Vfast Ltd
Good afternoon,
Thank you for this kind review.
We are so pleased to hear about your positive experience with us.
Many thanks,
The VFast Team
My internet goes often
My internet goes almost weekly, sometimes for a short time but often for longer periods. After the long one that’s was days I claimed and recited a very small reduction for that month. This was for the days there was no service . Nothing was offered for the considerable inconvenience I had to deal with. The people you speak to are always pleasant but actual delivery of service is not great.
April 24, 2026
Reply from Vfast Ltd
Afternoon Christine,
Please email support@vfast.co.uk or call 0330 324 0324 option 2, with your ticket id so we can get this fixed for you,
Best Regards,
The Vfast Team
I know Broadband is Broadband
I know Broadband is Broadband, but the difference with VFast is they are such a helpful bunch of people, nothing is too much trouble and you speak to real people in the UK. Delighted with the internet and customer service
February 7, 2026
Reply from Vfast Ltd
Good morning,
Thank you for this kind review.
We are so happy to hear about your positive experiences with us.
Many thanks,
The VFast Team
Very quick response and very helpful…
Very quick response and very helpful staff on phone.
April 22, 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your positive feedback, our staff work hard to provide our customers with a 5-star service.
Best Regards,
The Vfast Team.
Customer Services polite
Customer Services polite. Engineer, wonderful and professional. Sorted the fault within 10 minutes. Would recommend.
April 21, 2026
Reply from Vfast Ltd
Good Morning Petra,
Thank you for this feed back for all of our staff - our people are our strongest asset.
Kind regards,
The Vfast Team.
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