Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
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We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Dashboard is a little clunky but customer service is great! Would like to be able to combine accounts under one login. Not had any problems with service delivery so far, 18 months in. Roll over bol... See more
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Company details
- Internet Service Provider
- Internet Provider
- Internet Shop
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.3
Excellent
4K reviews
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Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so glad you are happy with the service you have received. Our team are grateful for your feedback.
Best Regards,
The Vfast Team.
Efficient Service
Contacted VFast with a problem at our holiday lodge with WIFI dropping out randomly - I was helped during the call very efficiently (Thurn) and received a visit from an engineer (Brandon) the next day. Problem rectified. Very happy with the service.
April 15, 2026
Unprompted review
Reply from Vfast Ltd
Good Afternoon Jane,
Thank you for highlighting the service that you have received. We are so pleased that the problem is now rectified for you.
Kind regards,
The Vfast Team.
Great Internet and good customer service
April 15, 2026
Reply from Vfast Ltd
Good Morning John,
Thank you fro our five star review. We love to get feedback on our service and staff.
Kind regards,
The Vfast Team.
Very quick service
The gentleman that dealt with my situation on a Saturday afternoon was very helpful and obliging in every way it took approximately eight minutes to sort the problem outfit
April 15, 2026
Reply from Vfast Ltd
Good morning Linda,
Thank you for letting us know about your experience with our team. We are so pleased that your problem was swiftly resolved.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback, our team really appreciates your positive comments.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good afternoon,
Thank you for this kind review.
Many thanks,
The VFast Team
Vfast were good for the first few…
Vfast were good for the first few years, data usage has suddenly surged and unable to assess why.
April 14, 2026
Reply from Vfast Ltd
Good Morning Peter,
We'd like to look into this properly for you. Please contact our technical team on support@vfast.co.uk or call 0330 324 0324, option 2 and we can look into this for you.
Kind regards,
The Vfast Team.
Very helpful on the phone when I call…
Very helpful on the phone when I call helpline but Internet can be intermittent and goes down at times. Can be slow. As I pay for unlimited this can be annoying. Updates on site are quite helpful though
April 14, 2026
Reply from Vfast Ltd
Good Morning Claire,
Please email supprt@vfast.co.uk or call 0330 324 0324 option 2 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
Worked for one day then failed to work
Worked for one day then failed to work. At Riverside holiday park in Northumberland. Technical support do not answer the phone (after being transferred from sales) so was on hold for over 30mins. Got a refund because they could not fix the issue. Would not use again.
April 7, 2026
Reply from Vfast Ltd
Good Morning Angela,
We are sorry that this was the experience that you have had with Vfast. I can see that we did issue a full refund for you and we apologise that the voucher did not work as expected.
Kind regards,
The Vfast Team.
It took over 4 hours for you to sort…
It took over 4 hours for you to sort it, and the only one who helped was a young lady named Jessie. She was fantastic, she listened and sorted everything out for me, unlike the others who just weren’t interested, one of them even hung up on me !!!!
April 14, 2026
Reply from Vfast Ltd
Good Morning Stephen,
This is not the level of service that we aim to deliver to our customers but we are pleased that it was ultimately resolved.
If you would like it looked into further please contact our customer experience team on customer-experience@vfast.co.uk or call 0330 324 0324, option 1 so we can look into this for you.
Kind regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning Mrs Venter,
We work hard to ensure our customers receive excellent service and are glad when a customer feels this is so.
Kind regards,
The Vfast Team.
Website easy to negotiate
Website easy to negotiate. Helpful efficient company to deal with.
April 13, 2026
Reply from Vfast Ltd
Good Morning David,
We are so pleased that you found the website easy and look forward to having you as a customer for a long time.
Kind regards,
The Vfast Team.
Sarah - customer support team
Sarah at VFast was so very helpful, she went above and beyond to ensure that the broadband service was activated correctly.
April 15, 2026
Unprompted review
Reply from Vfast Ltd
Good Morning Sue,
Thank you so much for this feedback. We are so glad the staff was able to help you!
Kind regards,
The Vfast Team.
My transactions with Vfast at Carlton Meres
My transactions with Vfast have been at long distance because I am not always at the caravan where they look after my broadband etc. On various occasions I have found everything has been dealt with competently and the people who have looked after me have always been efficient and friendly.
April 7, 2026
Reply from Vfast Ltd
Good afternoon,
Thank you so much for this kind review.
We are so happy to hear that you have had a consistently good experience with us.
With Best Wishes,
The VFast Team
I have not had the installation you are…
I have not had the installation you are asking me to review
I am happy with the date it is you that is impatient
April 6, 2026
Reply from Vfast Ltd
Good Morning,
We understand how important it is to have your service up and running.
We can see you currently have a confirmed date for your instillation. If you wish to discuss your installation or date, please email servicedelivery@vfast.co.uk or call 0330 324 0324 (Option 4) and our team will be happy to assist you.
Best Regards,
The Vfast Team.
Last couple of weeks,we have lost…
Last couple of weeks,we have lost connection a few times,but other than that,we have had excellent service,the customer service when we do have issues are excellent.
April 11, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback and kind words, our team aims for the highest standard and are so grateful when this is recognised.
Best Regards,
The Vfast Team.
The internet is always dropping and we…
The internet is always dropping and we was days without internet and zero reimbursement from the company therefore I would not recommend using his service to anyone
April 6, 2026
Reply from Vfast Ltd
Good Afternoon,
This is not the level of service we aim to deliver to our customers.
Please email our Customer Experience team customer-experience@vfast.co.uk or call 0330 324 0324 (Option 1) with your ticket ID and we will investigate further to ensure this is resolved for you.
Best Regards,
The Vfast Team.
Very pleased with the service
We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that we had very little or no phone signal and relied on wifi calling, an engineer visited the next day and restored the WiFi.
April 10, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your wonderful feedback, we are so happy to hear an engineer was able to be sent quickly and your service has been restored.
Best Regards,
The Vfast Team.
We have found the service to be great…
We have found the service to be great overall. We’ve had the odd outage but service is resumed quickly.
April 10, 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so happy to hear you've found the service to be great. We will ensure your feedback is passed along to our team.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear your issue has been resolved. We really appreciate your feedback.
Kind Regards,
The Vfast Team.
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