Viabenefits Reviews 210

Our plan app clearly shows our last date of expense as being March 15, 2026. The employees are fraudulently, denying claim submitted, and delaying processing of our claims. I have screenshots to prove my expense date and their denial being outside the date of expense when I chatted with the representative who contacted the performance manager, they kept declining coverage in spite of the proof these kind of companies should not be allowed to profit in a vulturistic fashion hardened money of American taxpayers.
These customer service agents and the processing should be only in United States. They should not be allowed to have offices overseas.

watch out they charge hidden fees. you think you are saving a few bucks for future health care and theyre robbing you blind. Not only that when you reachout to their help desk people they just play dumb not worth it its a complete rip off. Plenty of brokerage offer fee accounts with zero fees.

Worst company ever dealt with. Employers please stay away giving contract to this company if you want your employees to be happy.

Via is one of the worst companies I have dealt with. I tried to do a simple address change online but they didn't allow it. When I called to change it, they took 15 minutes and then wanted me to talk to another department. Their level of complexity for a simple address change is mind boggling. I wish my company had picked a different benefits company.

DO NOT USE THEM. They will tell you everytime that they created a case file for the issue and then the next agent will say the same thing. I gave my LOMN and they still won't reimburse because even though I followed THEIR instructions, they keep finding little things to add on. You can't speak to a manager and if you ask too many questions to understand the issue, they hang up. Do not use this useless company, they will do anything to not reimburse you. I'm out a lot of money because of them. I have been arguing with them since December and excuses excuses excuses. They need some action taken against them.

A rating of a one is generous. This is one of the worst experiences I’ve had in my life.Responces to e mails are inconsistent. I’m ready to enter month three trying to receive funds due me

CALLED IN NOVEMBER 2025 TO CHOSE A PLAN. I LEFT MY PHONE NUMBER ON THE AUTOMATED SYSTEM FOR A CALL BACK. FINALLY GOT A CALL ON FEBRUARY 3 RD 2026. GOOD THING MY AETNA PLAN WAS STILL AVAILABLE SO MY PLAN STAYED THE SAME. HAD MY PLAN NOT STILL BEEN AVAILABLE, I AND MY WIFE WOULD HAVE LOST ALL BENEFITS FROM MY EMPLOYER.

Too bad there is not a zero rating. This outfit deserves it. Have had to deal with them for 5 years with my retirement HSA and have actually skipped reimbursements just so I do not have to deal them. Website is usually down, no customer support. What a horrible company.

Consistently poor service. Opers NEEDS to find a different organization. Phone representatives can't help. Use a program from outside company that no one can fix, not even their IT people Had wrong answers for Identifying confirmation. Extreme difficulty with out of pocket expense refund. When locked out no one can fix, or email forms. Have to be mailed out. If I could give negative numbers I would

Fail to pay medical bills. Even this is our money. We earned it after retirement. Worst service by opers.

I wish there was a zero stars option. Effective January 1 the retirees at my university were switched from a group Medicare Advantage Plan to original Medicare and the “Marketplace” for our supplement. We were required to use Via in order to receive a contribution from the university to our premium. Despite there being 13 licensed insurers providing supplement plans in the state, Via gave us TWO options, and if we wanted Plan G, the most popular plan, only ONE. That was just the start of our problems. Their website is glitchy and non-intuitive. There were long wait times to speak with an agent and calls often dropped. When you did reach an agent, they were often unfamiliar with our plans and poorly trained. The entire process has been a disaster from start to finish.

AVOID THEM - ENROLL FOR MEDICARE OPTIONS DIRECTLY THROUGH MEDICARE. My company said we need to work with them to enroll in Medicare supplements or advantage plans. Their information is bad. Their options are bad. Their customer service is bad. I wish I would have known I could have enrolled directly with Medicare.

Major problem with Via Benefits failure to send my Medicare supplement plan change to the Insurance company. Many hours on the phone with no resolution. They keep saying it was sent but the carrier kept saying it was not received. It would have been a simple thing to resend the application but they would not even consider that. Just keep saying it was sent. But it wasn't. Totally frustrating issue that they did not resolve. I did the enrollment myself directly with the carrier. I want to send them a complaint but cannot fine an email address.

Very rude customer service! I helped my dad activate the new Via Benefit debit card because he doesn't speak English well. The lady on the phone talked to me very rudely. She asked to talk to my dad, and I handed him the phone. The way she spoke was like a machine, and it was disrespectful. The card was activated, but the experience was ridiculous. We don't expect sweet talk, but at least treat us with better manners. We would call customer service only if we truly need help. Shame on you, lady! People who work with this attitude won't succeed in life.

Poor Customer Service responses, long wait to speak with anyone, website glitches and so much more.
Very hard for seniors to get help on phone or online. Do not recommend Via Benefits. Do not understand why businesses want to do business with this company.

I hadn't used my Via Benefits online account for years and had changed my phone number since. When I tried to reset my password it required access to the old phone number. I was told through the website itself and a chat representative that I needed to call to get this changed.

After calling 4 times and over 8hrs total on hold, they asked me a series of impersonal questions in an attempt to prove I am me. The 1st question was "which one of these 4 hospitals is the nearest to you?" I could not answer, because not only hadn't I heard of 3 of them, but even if they were local, if I hadn't used them before I would not know their location.

So, the questions have nothing to do with proving who I am and require a knowledge of the businesses in the area that even life long residents couldn't possibly answer. I could get lucky by guessing, but so could an imposter. This means that their verification system has nothing to do with verifying one's identity.

I still do not have access to my account and cannot get information I need through a phone call either. This means I have zero control over my account and cannot update my information, so am locked out.

Awful customer service and a verification system created to make it difficult to make necessary changes when needed. I do not recommend this company, but my former employer doesn't give me another option...

Via Benefits is totally worthless:
• Long wait times to get through to a representative
• Representatives are difficult to understand
• Representatives often have to transfer you to somebody else who can address your issue
• Escalation process doesn’t work
• Couldn’t obtain reimbursement request form
• Website is not user friendly
Wells Fargo made a mistake signing up with them.

I can’t create my VIA Benefits account due to an “information mismatch” error, even though everything is correct.

I only have 60 days to enroll or I permanently lose the $750 subsidy. When I asked for help, the chat agent said I had to pay $5 to a third-party service just to continue the conversation.

This should never be required for basic account setup, which is required to receive a contracted benefit.

I set up an appointment to talk with a Via benefits adviser about a drug prescription plan for 3 p.m. Pacific time on Nov. 7.

After waiting on the phone for about 35 minutes, I finally heard from someone. ``Hello, my name is Robbie and I'm your Via benefits adviser.'' She then asked for my name and as I recall my birthdate and zip code.

After answering, she paused for a few seconds and said, ``I'm tired.'' She apparently forgot that she had just talked with me because she then asked me the same questions. After answering them again, the line went dead. Talk about frustrating!

Because Via phone wait times are long, I gave up for the day.

I eventually decided to enroll in a new drug plan online as Via's website said I could. To my dismay I learned from a Via customer service rep last week that you can only do so after talking with a Via benefits adviser. Last-minute efforts to reach an adviser failed and I was forced to stick with my same drug prescription plan.

I have a feeling the problem with the exhausted adviser has something to do with companies demanding more with less as far as employees.

We needed to go through via benefits as part of the fermilab retirement reimbursement medical plan. At our scheduled phone appointed time in October, we were put on hold for an estimated 5 hr wait time with the call being dropped after an hr. When we finally got to talk to a licensed financial advisor (after days of repeated calling) he advised me to go from my current medigap F plan to a G plan to save money, but he didn't know it involved underwriting to enroll in it. (He also he complained that his computer kept freezing while he talked to us). As a result I was rejected for that plan and didn't know it until I called to arrange the 2026 premium payments (We were also unable to go online due to their technical problems blocking our access). When I finally got another advisor days later who did the underwriting I found out the plan was actually 3x cost of my current F plan coverage. It took a total of 30 +hrs, 18 phone calls, 3+ weeks, and some help from fermilab HR staff to remove all the wrong plans they put me on. (We're just continuing our current 2025 plans for 2026)
We decided we will not change any of our future current medicare plans using via benefits because they are so incredibly incompetent. Unfortunately we have to use them to get our fermilab retiree reimbursements. Their incompetence extends to their IT online services as well, with the online people unable to help us without ,"specialists" and "escalation" staff.
We have used Towers Watson/Via benefits for years and didn't have problems until this year; obviously they have decided to let go of their competent staff, including their customer service reps, IT support, and most of their licensed financial advisors.
We're hoping that they haven't also screwed up our fermi 2026 retirement reimbursements; we'll have to see.