Viaggiare Rent - Bari Aeroporto Reviews 181

Extremely disappointing experience with Viaggiare Rent at Bari Airport.

Our group had 4 separate reservations, 4 separate vouchers, 4 different reservation numbers and 4 different drivers.

Upon arrival, we were informed that all reservations had been cancelled because their system incorrectly showed them under the same name. We were then told that the vehicles were no longer available.

When I explained that I had valid vouchers and confirmation emails, the supervisor (on speakerphone) was extremely rude, accused me of being confused and even suggested that my vouchers were fake.

To make matters worse, we were told that if we still wanted vehicles, we would have to pay more because the original rates were no longer available. In other words, we were asked to pay extra to fix a mistake that was entirely theirs.

Only after showing the original confirmation email from Viaggiare head office did another manager finally recognise the error and instruct the office to honour the reservations at the agreed price.

The result? More than 2 hours waiting at the airport while staff tried to find replacement vehicles because the cars we had booked were no longer available.

Some members of our group are elderly and have physical difficulties, yet they were left waiting for hours with little information and no meaningful assistance.

Mistakes can happen. What is unacceptable is the way customers are treated when those mistakes occur.

Very poor organisation, very poor communication and a shocking level of customer service.

I contacted the company directly to give them the opportunity to explain what happened, but I have received no response.

I cannot recommend this company based on our experience.

Car is really new, we love it.
The workers were very kind and polite.
Thanks for everything
I recommend this rental car

Titti was so very helpful. Great service. Loved her can do approach and we thoroughly enjoyed the car.

Thank you for the understanding and we appreciate your good service and you have great empathy towards clients and you are very helpful.thanks!

Very friendly service. Good value. And we had a super time in Puglia!

Very good price, not far to walk from the airport and very easy handling when collecting/picking up

Very negative employee

We travel by 8 days from Rome, Amalfi Coast and Puglia and the car was good.

A very positive experience

Therry is a very friendly person and helped us very good. Good price, good service

Terry was very helpful with everything. We didn’t have any problems.

Good company, good service! Especially Tarry very friendly and professional agent. Recommend.

Very helpful personnel! Very good car! Strongly recommend!

We arrived late at the airport after having an issue with our other car hire company. All other offices were closed or extremely expensive. Viaggiarent were great. They got us set up with a great car at a very reasonable rate with full insurance coverage. Will be back next time in Puglia.

Good service everything ok.
But Mahindra is pure car..😁

Good service. Terri was very nice and helpfull. Car was clean and good. Didnt had to wait long at pick up and also returning went fast

The entire experience was excellent, and I don’t say that lightly. The 2 ladies at the desk were so helpful, there was a slight issue with our car and it was upgraded to a bigger car immediately at no extra cost and there was no hard sell of increased insurance like other places. The return was as good, she checked the car was fine and I had the confirmation documentation emailed to me before I left. Of all the car hires I have done, this was by far the best.