Viajes Alameda Reviews 34

Awful service that told me 'Read Terms of Conditions' when they told me they couldn't give a refund that cost me over 100 EUR in Taxi fees.

AWFUL EXPERIENCE!!! The WORST company. Beyond impossible to find them at the airport and beyond impossible to book a return trip back with them as they have multiple phone numbers and when you call them they toss you around until nothing gets booked. I have also emailed TWO email addresses and NO RESPONSE! I even called the phone number on the voucher itself as it said “CALL FOR TRANSPORT” and no success!

THIS COMPANY SHOULD BE AVOIDED AT ALL COST'S : we arrived in Tenerife to start our holiday on 21st DEC 2017 we were picked up fro the airport and dropped off at the wrong hotel bus and rep left myself and my 70year old husband with heart condition at 3am in the morning to find our accomodation found it at 4am after lugging cases around streets , phoned following day to complain they appologised then phoned then on 28th dec for transfer back to airport told to be outside at 8.55am we were outside from 8.15 till 9.30 didnt turn up ,didnt answer phone had to go back to hotel to get taxi it cost us 125 euro's think we were charged triple time because it was New Yeas Day disgusting customer service they do not deserve anyone's business avoid at all cost if you dont want your holiday spoilt !!!!!!

The day before we werer travelling back to the airport as instructed we asked reception at the hotel to call to confirm the time of pick up for the next day. The receptionist talked to them directly and confirmed andwritten down the time 9am and place "bus stop" outside of the hotel. Tuesday morning at 8.45 was outside the hotel at the bys stop as instructed. At 9.25 as bus never showed i asked my friend to run back to hotelto call transfer company. When 10 min later she came back she said the bus was there at 9 in the hotel to pick me up but they will comeback any minute. At 9.45 i started to get upset as there was stillno sign of the bus and i was suppoaed to be at the airport in 45 min when i knew the journey with the bus will take 1.5 hrs. So i run back to hotel called transfer company again. The guy who answered was very nice but he still couldnt tell me where the bus was. I Wa holding the phone fir a few min and that time just told him to forget about it that i need to take a taxi. So at 9.55 i left in a taxi that cost me 80 eur after i already paid for a car to pick me up and was stressed out that im gonna miss my flight. I feel the company needs to reimburse me for the 80 eur taxi fare. 20 days later there is still no resolution to my complaint