Viasox Reviews 10,194

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product for its comfort and effectiveness in reducing pain and improving circulation, especially for those on their feet for long hours. The designs and patterns are often highlighted as a positive aspect, and some find the socks easy to put on compared to other brands. However, a significant number of people were dissatisfied with the customer service, citing issues with unfulfilled orders, slow responses, and a lack of helpfulness when problems arise. Some reviewers also noted inconsistencies in product quality, with socks wearing out quickly, pilling, or not providing the expected level of compression. The pricing is also a point of concern for some, who feel the quality does not justify the cost.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed disappointment with the quality... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express disappointment, citing issues like socks... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues with unfulfilled orders, long... See more

Customer service

People report negative experiences with customer service. Many customers express dissatisfaction, citing... See more

Price

Users describe negative interactions with price, frequently expressing that the products are not worth the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased the ankle compression socks and although they are quite nice I found there to be inconsistency in fibers and compression. That said, I would not call these compression socks at all more li... See more

Company replied

Rated 3 out of 5 stars

Very disappointed in the quality of the product. Bought several psirs and the heels wear out quite quickly, ( within 6 months) washed them in cold water hung them to dry. I have several pairs so... See more

Company replied

Rated 3 out of 5 stars

I purchased several compression socks (ankle and knee high) from Viasox. At first I was quite pleased with them, but after a few washes I found that the fibers of the socks were coming apart and the s... See more

Company replied

Rated 3 out of 5 stars

If ordering by your shoe size, and is close to be either way go down a size otherwise they will be too big. Have ordered over a $100.00 worth of sox, which arrived as ordered in good time. Oh I do lo... See more

Company replied


Company details

  1. Foot Care
  2. Clothing Store

About Viasox

Written by the company

Viasox is a North American brand dedicated to helping people , aiming to provide customers with the highest quality products to help with their daily needs.

We began our journey as the world’s first special sock company, where we kept two things in mind--fashion and practicality!

With success in our non-binding sock line, we believed that it was time to provide more for the community, to which we decided to expand our product line by spanning into different avenues of foot apparel along with personal care products.

1 Purchased = $1 Donated.

When you order from Viasox, we donate $1 to a charity. We've raised over $170,000 for charities so far! Want to help make an impact?

Try our socks for yourself:


Contact info

3.0

Average

TrustScore 3 out of 5

10K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Wonderful Customer Service

I recently placed an order for 4 pairs. I received an email stating my package was ready to ship. Two weeks went by and got nothing in mail or any texts. I did an online request to see where my order was. It was a Saturday, so not expecting anything until Monday. The employee who took care of the matter was wonderful. Even if I didn't actually speak with her, my socks were delivered that Tuesday. I also received an email letting me know what happened and to get a hold of anyone, if need be. Not really long enough to say anything about the socks, but they are as good as their employees, they have to be great. Thanks for your prompt ness in this matter.

August 8, 2025
Unprompted review
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Reply from Viasox

Thank you for sharing your experience. We’re glad our team was able to resolve the issue quickly and get your order to you. We hope you enjoy the socks just as much as the service.

Rated 5 out of 5 stars

Love these socks

Love these socks they are so comfortable...

August 8, 2025
Unprompted review
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Reply from Viasox

Ginny, so glad you’re loving them! Comfortable socks really do make all the difference.



Rated 1 out of 5 stars

Feel totally ripped off

Ordered ankle socks that were on the same pages as compression socks. No where did they mention they weren’t compression socks and if I had known they weren’t compression socks, I wouldn’t have bought them. Received 3 pairs of ankle socks for $50. Could have bought 6 pairs of ankle socks for $20. A total rip-off and terrible advertising. Total scam.

July 1, 2025
Unprompted review
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Reply from Viasox

Hi Linda! We're so sorry for the confusion about the ankle socks versus ankle compression socks - that's definitely frustrating when you were expecting compression. It sounds like there may have been a mix-up between our regular Ankle socks and our Ankle Compression socks. Please contact us at support@viasox.com or +1 (855) 768-1227 right away so we can look into your order and resolve this issue for you. We want to make this right!

Rated 2 out of 5 stars

Too slippery

Socks feel nice to my fingers… but way too slippery in my shoes. If I walk anywhere with any slight grade change, my feet slide and cram my toes at the front of my shoe. I lace up tighter, causing other pains.

Ankle socks are a bit annoyingly too high (about an inch or 1.5”)

Was hoping for more compression too, but the socks are already too thick for summer use

July 29, 2025
Unprompted review
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Reply from Viasox

That's really frustrating with all the sliding around in your shoes, JL. Please reach out to our customer service team at support@viasox.com or call 1-855-768-1227 . They'd be happy to help you out!

Rated 3 out of 5 stars

Not much compression

Fulfillment takes much longer than expected (2wks before it even shipped), so don't be in a hurry. I purchased ankle compression socks & ankle compression gripper socks. The grippers have almost no compression. After wearing for an hr or 2 they are fairly loose. I am very disappointed that I paid that much for basic slipper socks. The regular compression socks do have some compression. I only wear them for short periods with shoes on, so I don't know if they would also become looser as time goes by. Overall, very disappointed in my over $200 purchase. They have a 100% no return/refund policy, so keep that in mind.

July 25, 2025
Unprompted review
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Reply from Viasox

Sorry these didn't work out like you hoped, Les. That's super frustrating with the shipping delays and loose fit on the grippers. Definitely reach out to our customer service team at support@viasox.com or call 1-855-768-1227 . They'll help you out.

Rated 1 out of 5 stars

A rip off... don't believe the offers

I ordered 4 pairs of socks during their BOGO promotion meaning I paid for 2 and was suppose to receive 2 free. My order, order confirmation and all showed the correct order of 4 socks. When the order arrived there were 2 pairs of socks. That was 2 months ago and there has been no communication or sign of the remaining 2 pairs. I would not have paid $60 for 2 pairs of socks had I known their BOGO offer was a scam.

June 11, 2025
Unprompted review
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Reply from Viasox

Thanks for bringing this to our attention, and we’re really sorry to hear about the experience you had. That definitely shouldn’t have happened. Please reach out to us at support@viasox.com so we can take a closer look and make things right.

Rated 5 out of 5 stars

I purchased the knee high compression…

I purchased the knee high compression socks for my husband and I for vacation. We both loved the socks for flights and excursions. We be purchasing some for my sister to try.

August 4, 2025
Unprompted review
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Reply from Viasox

We're so glad they worked out for both of you! They really do make a difference on long travel days. Hope your sister loves them just as much!

Rated 5 out of 5 stars

The circulation in my legs improved significantly.

I had cramps, tired legs and was even waking up in the middle of the night from the pain. I had veins surgery and on the list for an other one but the wait is very long. I wasn’t wearing the compression socks the dr. prescribed often enough because they were too tight, hot and very uncomfortable. The Viasox compression socks are the complete opposite. I have 7 because I was wearing them every day and even slept with them. At first the pain would come back after just 45 minutes without them. After about 2 weeks I didn’t need to wear them every day because they improved my circulation significantly. I just wear them as needed now maybe twice a week to keep the pain away. They were a game changer for me just wish I would have bought them sooner. Who knows I might not need surgery anymore next year they are that good.

July 20, 2025
Unprompted review
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Reply from Viasox

Wow, what an incredible story, Nathalie! We're so happy these have been such a game changer for you and that you're getting so much relief. Going from nightly pain to only needing them twice a week is amazing progress! Thanks for sharing your experience . It really means the world to us. Here's hoping you keep feeling great!

Rated 1 out of 5 stars

They say they will respond with…

They say they will respond with customer service but I have yet to hear after sending a couple of emails - The pair of socks ordered fell apart before they were really even worn one time would not buy again from this company

July 31, 2025
Unprompted review
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Reply from Viasox

Hi Cindy, we're sorry to hear about your experience. That’s definitely not the quality we aim for. Our team has been working through a high volume of inquiries. If you haven’t heard back yet, please reach out again to our customer service team directly at support@viasox.com so they can look into this for you and help resolve it.

Rated 3 out of 5 stars

Your website needs some work!

I have an arthritic ankle, and wanted to try the ankle compression socks. Never knew such a thing existed.
I picked out some designs that appealed to me but was unable to enter the size I need, S/M. Finally decided to try the size that was entered for my selections as it was just the next size up. However even with my decision to "go with the flow" and get the M size, I still found navigating your website quite frustrating.
However as, thanks to you, I now knew that there is such a thing as ankle compression socks I can find something from some other vendor who has put more effort into making their website usable.
OOPS! Turns out there was more! Now I am having trouble submitting my review!

July 1, 2025
Unprompted review
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Reply from Viasox

Oh no, we're really sorry you had such a frustrating experience with our website, Mary! That's definitely not the smooth shopping experience we want for anyone. Please reach out to our customer service team directly at support@viasox.com or call 1-855-768-1227 - they'll help sort out the sizing issue and make sure you get exactly what you need. We'd love to make this right for you!

Rated 1 out of 5 stars

I went by the size guide and for women…

I went by the size guide and for women size 9 they say s/m. There is no way that these fit a size 9. Called and never heard back from them.

July 25, 2025
Unprompted review
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Reply from Viasox

We're genuinely sorry to learn of the sizing discrepancy and the communication lapse after your call, Noreen. We understand this has been a frustrating experience. Please know we are here to help! Kindly contact our customer service team at support@viasox.com and we will be delighted to provide the support you need.

Rated 2 out of 5 stars

Purchasing on the Viasox site was easy, but you can't get them on!

Purchasing on the Viasox site was easy, and they were running a great sale. But upon receiving five pairs of compression socks, none of them were any better than any other compression socks I've tried. Even with graduated compression, the ankle and calf length socks are almost impossible to get on. If I can't get them on, how do they help me?

July 28, 2025
Unprompted review
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Reply from Viasox

Hello Carol! We're so glad to hear that purchasing on our website was easy for you and that you found a great sale! However, we're truly sorry that the compression socks were so difficult to get on, making them hard to use. We understand how frustrating it is when socks are too challenging to put on, even with graduated compression, because if you can't get them on, they can't help you. We want to assist you directly with this. Please contact our customer service team so we can look into this for you and explore solutions.

Rated 1 out of 5 stars

Customer support is not responding

I have called 2 times and emailed two times. I have not seen any response from the company. The socks I bought 2 years ago which I really like need to be replaced. These were double thickness and very comfortable. The replacement socks are single ply and not comfortable. Again, no real service.

July 28, 2025
Unprompted review
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Reply from Viasox

We’re really sorry you haven’t heard back yet. Our support team’s been handling a high volume of messages, but that’s no excuse. We know how frustrating that is. Please email us again at support@viasox.com or call +1 (855) 768-1227, and we’ll make sure someone follows up with you directly.

Rated 1 out of 5 stars

Bad quality and lacks service

They simply don't stand by the product. For $30 a pair they shouldn't come apart after 2-3 wears. That's unacceptable. If I could upload a photo I would. Socks coming apart at the seam on the toe box area. Obviously a manufacturing flaw, buyer beware.

July 2, 2025
Unprompted review
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Reply from Viasox

We’re really sorry that happened. That’s definitely not the kind of quality we want anyone to experience. If you can send us a photo and your order number to support@viasox.com, we’ll do our best to make it right.

Rated 3 out of 5 stars

Anklets Not For Me

I received my order and I love the way the anklets feel but I am not able to continue wearing them because they leave a deep grove in my leg which cuts off my blood circulation so I would have to stick with the long socks instead of the ankle socks. I wore them for my dr's appointment and she told me to stick to the long socks not the ankets.
Thanks anyway
Joyce

July 25, 2025
Unprompted review
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Reply from Viasox

Hi Joyce, thank you for sharing this with us. We’re really sorry to hear the ankle socks didn’t work out for you. Please send us a quick message at support@viasox.com so we can help find a solution that works better for you.

Rated 1 out of 5 stars

Lousy company with lousy web site

Lousy company with lousy web site. They hacked a 2 for 1, 4 for 2 etc. Their web site cart didn't follow those parameters so I tried to delete them from my cart to no avail. Now I get message after message from them. TROUBLESOME!!!

July 17, 2025
Unprompted review
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Reply from Viasox

We're really sorry about the issues you've experienced with our website cart and the promotional mix-ups, Dick. That sounds incredibly frustrating! And I totally get how annoying constant messages can be. Please reach out to us at support@viasox.com so we can sort this out for you and stop those messages.

Rated 2 out of 5 stars

Beware...not sll the same!

Bought the white shorts compression socks. Love them. Decided to order more socks so ordered black with pattern. Hate them. Stretch out, no compression!

July 21, 2025
Unprompted review
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Reply from Viasox

We're so glad you're loving those white compression socks, Grace! But we're really sorry the black patterned ones were such a letdown That's so frustrating when you're expecting the same thing. It sounds like you might have ended up with our EasyStretch™ socks by mistake which are made for comfort but don't have any compression. We definitely want you to be happy with what you ordered, so please reach out to our customer service team at support@viasox.com and we'll figure out what happened and get this sorted for you!

Rated 1 out of 5 stars

I ordered these 2 weeks ago

I ordered these 2 weeks ago. They are supposed to be shipped 3-5 business days. They haven't even been processed yet. No response from customer service. Very disappointed.

July 25, 2025
Unprompted review
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Reply from Viasox

We're really sorry about the delay and lack of communication, Sheila. That's definitely not the experience we want you to have. We did receive your email and will be responding to you shortly to get this sorted out.

Rated 5 out of 5 stars

Any one with big feet?

I was happy to receive the sox I ordered soon after I made the order. My problem is that I am a tall woman with big feet and wear a size 13 shoe. I ordered the men's white ones and really liked them, however the decorated ones were a tad too small and it was extremely hard to put them on my feet. I may order more white ones, but probably no decorated ones, altho I love the ones with the cats on them!!! I'm sorry to hear of some people having problems because the sox are very nice! I just wish my feet weren't so big!!!!!

July 22, 2025
Unprompted review
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Reply from Viasox

That's awesome that your order arrived quickly and the men's white socks are working great for you, Marilyn! We can imagine how disappointing it must be that the decorated ones are too snug especially when you're loving those cat designs. Thanks for sharing this with us. Your experience really matters and we appreciate you taking the time to let us know!

Rated 3 out of 5 stars

I tried to contact customer service…

I tried to contact customer service regarding the fact I ordered the proper size of sock according to your size chart, and all I got was pretty socks. Zero compression in the foot and ankle. A wee bit of compression at the calf.
I've received no support, yet an email was received asking how your customer service was.
I know you don't offer exchanges or refunds, so now I'm out almost $70 for some cute socks, and I still have to go out and spend more money to get the compression I need.
I've seen your adds over and over, so I decided to try out your product, but I'm so disappointed. I would have sized down if I'd known that they were going to be so loose. I can pull them on like a regular sock

July 22, 2025
Unprompted review
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Reply from Viasox

We’re really sorry to hear that your socks didn’t give you the compression you were hoping for, Alison, especially after following the size chart and dealing with something as tough as plantar fasciitis. That’s got to be so frustrating and we totally get why you’re disappointed.

While we normally don’t offer returns or exchanges due to the nature of our products, we absolutely want to help however we can. If you’d like to explore a smaller size as a possible fix, please feel free to email us directly at support@viasox.com. Our team will be more than happy to assist you from there and see what we can do to make things right.

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