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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the shoes, noting the soft leather, excellent craftsmanship, and overall comfort. Many find the footwear to be well-made, durable, and stylish, often describing them as the most comfortable shoes they have ever worn. The unique insoles are particularly appreciated for providing good support, especially for those with high arches. However, some customers have experienced issues with product quality, such as shoes developing holes or the leather being fragile and chipping. There are also concerns regarding sizing, with some finding the shoes run small or large, leading to the need for exchanges. Delivery service is another point of dissatisfaction for a minority of people, with reports of significant delays, lack of communication, and unexpected additional fees upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the shoes for being exceptionally... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent craftsmanship, soft... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, frequently... See more

Price

Consumers find price to be ambiguous, with many considering the products well-crafted and worth their cost,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick shipping, stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely warm slippers that also look good and feel comfortable. Great fabric design. There is some arch support, though I’d prefer a bit more. My second pair of Viba shoes. I love them, but they’re ver... See more

Rated 3 out of 5 stars

The shoe leather isn’t as soft as I was hoping they’d be and although they are comfortable they do feel as though they will slip off when I’m walking. I think the shoes do not reflect the quality expe... See more

Rated 5 out of 5 stars

I have enjoyed a summer walking on air in Viba Roma mules and after purchasing Helsinki ankleboots, my feet just kept on smiling. Such a comfortable fit, like a glove. I just bought insole replacement... See more

Rated 5 out of 5 stars

I have a genuine appreciation for my Vibae footwear collection. Some of the standout pieces for me include the Zuma Bio Suede in Tan Brown, the Roma Bio Suede in Bosco Khaki, the striking Helsinki L... See more


Company details

  1. Shoe Store

Written by the company

The online comfort shoe brand with retail stores in Helsinki, Malibu, Barcelona, Sydney and Tokyo. VIBAe shoes are designed in Finland and crafted with love in Portugal.


Contact info

3.7

Average

TrustScore 3.5 out of 5

319 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful customer service

I ordered two pairs so i could get the right size and have been unable to return the unwanted pair meaning i've spent £330 on a pair of boots. The company are totally unresponsive to my emails and the contact form on their website. The 30 day limit has now expired so I would avoid buying from this company if you are in any way unsure of sizing. Terrible customer service. I would not buy again

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Bought some shoes

Bought some shoes, waited and waited for them to send me a dispatch email…nothing. Emailed them and got a lame excuse that they didn’t have stock delivered on time. And when I asked for a delivery date I got o reply. I have emailed 2-3 more times for an answer but just keep getting the automated response.

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not good

Not good. No customer service. Bad sizing. Unable to reach anyone to make an exchange. Went ahead a wore the shoes thinking they would stretch and fit better. That’s a big NO. Raised section of shoe insert rubs a blister. Heel section is annoying. Can’t wear them for long periods of time. Now all I have is fancy leather house shoes.

April 15, 2025
Unprompted review
Rated 4 out of 5 stars

Listen to VIBAe on Sizing

Selected a 42 based on VIBAe recommendations, I’m usually a 42.5/43, perfect fit with no gaps. Have treated the leather as suggested and will now be used for walking the paths of Spain. Fantastic.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

VIBA SHOES

Excellent communication. Great product description. Product more than lived up to my High Expectations. Unbelievable comfort

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Comfortable but worn and dirty with three wears

Shoes are comfortable. That is true. But three wears and they look like they are 15 years old. Customer service was no help. Just blamed me. Well I wore to an office with black pants three times with a pair of red leather AS98 shoes on between days and the red shoes are the same bright color. So it’s not me or my pants, it is the leather of these shoes. I won’t buy again. I now have very expensive shoes that are not suitable to be worn to work.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic shoes/slippers

Absolutely love these shoes/slippers! I have problems with bunions and wide feet so most shoes are uncomfortably narrow. My sister first got a pair last year and I have waited till now. Very very comfortable, if you are a fan of Birkenstocks then you will love them. I have to say I actually am finding them more comfy than my Birkenstocks.
Lovely nicely made slippers/shoes.
Also ordering direct from Finland to UK outer island (Shetland) only took 8 days!
I will probably buy again in another colour.
Don’t agree with some of the bad reviews on here. These are handmade and made very well.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Order never showed up- ghosted!

I made an online order in August 2024, and then forgot about it (that's on me). When I realized it had never arrived I e-mailed customer service and they said they would look into it. Now I have sent a number of follow up emails requesting an update and they have ghosted me. No refund and no shoes... now no response! This is ridiculous! There is no excuse to not respond to e-mails to your customer service about a missing order!

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service.

I ordered ROMA Woven Leather Cognac Brown on February 6, and the order said the slippers would be shipped on March 5.
It’s already been 17 days since then, and I’ve sent them a lot of emails but haven’t received a single reply.
The shoes are good, but this is the first time I’ve encountered such terrible customer service.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, well made shoes. I did upsize and they fit perfectly. I will definitely buy another pair!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Completely hooked to VIBA!

It's been two years usinv VIBA and I couldn't resist their new design! I've always loved high boots and it's difficult to find some which are both comfortable and fashionable. Luckily, I can't say that anymore! :)

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Super comfy

Super comfy, The online sizing chart allowed me to get the perfect fit. These are the best shoes I've ever owned. I can't wait to get my second pair.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed Very Very Impressed

I’ve had my leather Roma tan for about five days and I am blown away by their comfort and quality. I’ve spent a lot of money on slides around the house. These are by far to date my favorite. I DJ and stand for hours on end making mixes and practicing etc and they’re very fun to wear around my studio / house etc.

I will note that they are true to size but after just a few hours of use, you’ll find them start to loosen up just a little bit, so if you like your slides to be very fit and tight feeling then I would go down half a size but not if you wear em with socks which I do not .

I love the cushion. It’s very comfortable provides enough stability Coupled with just enough comfort.

I do wish I got the darker color but maybe I will just for going outside with them , I got the lighter color that is similar to the color of UGGs because my wife wears those but now she wears my Vibas and is ordering her own set in Cognac because well I wear an 11 and she a 6 lol.

The customer service department answered one of my questions within an hour. I was very impressed and it was late at night. This company gets a five star from me for all around experience and also 5 stars then their product is also five star, the quality is unmatched the comfort is unmatched, I don’t think there’s much I can change to make it better.

PS : VIBA make a pair for winter with some wool lining or such :)

- MoMo from San Francisco - I’m not paid nor did I get a discount nor did VIBA bribe me for a review . This one’s real for real . 3-19-2025

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Comfy Stylish Great Shoes

I had never heard of this company, and thanks to Facebook they showed up in my feeds.
I am very difficult when it comes to shoes, but I decided to give them a try.
Their boots are fantastic !!!! I cannot stop wearing them. They have completely replaced all my trainers and fancy sneakers and I am planning to buy a second pair.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent craftsmanship

Excellent craftsmanship, materials, prompt delivery and quality!
My only request would be to add half sizing and add a beautiful Red or Aubergine or both! ( 3rd pair)

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

nice comfortable shoe

nice comfortable shoe, fits especially nice around my toes. Other shoes hurt especially my little toe, not these! I only expected a little more support from the sole. But that is really the only thing. I am satisfied with my purchase, especially because they delivered quickly. I think it is a reliable company.

March 6, 2025
Unprompted review

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