Viber Reviews 294

Viber on mac , so many bugs . Do you have some testers or seniors in your company to fix all bugs on Macos viber ?

Viber blocked me with no explanation and for no apparent reason. I have seen other reviewers make the same complaint. There is apparently no right of appeal. I only had one contact on the site, and was stopped from contacting him, even though he had made no complaint against me, and I had only posted a couple of messages which he had failed to see, so hadn't responded to me. No customer service provided at all!

Tried to sign up to viber with a international plan. Input phone #, select plan, paid. And tried to install on phone. Got a message the account is locked... After 10+ support tickets. Come to find out that my overseas phone # that I have had for almost a year is blocked for spam... Considering I never had a viber account in that time, it was impossible to have been my number for at least 1 year.

Customer service was down right rude.

Still waiting for answer on why my account has been verified yet after sending the documents a month ago.

Completely useless.
I sent my id card to verify viber pay over a month ago and my account is still pending review.
I contacted the support over 50 times and they still dare asking what’s my request after multiple emails.
I would advise to go back to school and learn how to read.
Cause apparently your KYC department and CS is handled by perfect morons.

Contact their support to get "No further information is available at this time. Please do not reply to this e-mail."
Thanks, very useless

My number has been permanently blacklisted after attepting to switch to new handset for "spam or unusual activity". Contacting support resulted in an automated email confirming the decision is irreversible.

If someone is still using this rubbish, get rid of it!

You may lose your subscriptions and payments for no reason, like many people did!!
Customer support doesnt exist, no response to multiple emails, no contact number, no live chat!!!

AVOID AVOID AVOID!!

My account was inexplicably blocked as spamming(?!). I have used it only to contact close friends. I tried all ways to communicate with Viber customer service, but there is no way to get past their automated "there's nothing you can do about it". They are the worst company I ever had to deal with. I will keep defaming them and hope they fade away into inexistence. This is how frustrated they managed to make me, after trying in vain numerous times to get someone to look in to my case. Avoid.

Worst app. I already sent a ticket for your activation issue.

I been cut off for no reason as a spamer.After numerous attempts to communicate with Viber I get automated message and does nothing to reinstall me. I am 100% genuine. If a malicious person add my number as a spam I am blocked out!!!
WHY Viber you don't solve this issue?
WHY you don't investigate the malicious spamer who adds numbers as spam and your algorithm takes blind action ?
I am answering your question how to IMPROVE !
One phone call or responded email from your behalf (human) would have solved the issue.... let's all manage technology better.

trying to activate a brand new phone with Viber. have problems. they only have automatic e-mail support, meaning - SUPPORT IS NOT EXISTENT. Error messages not telling you what the actual problem is. Their SMS activation does not work, their Call activation - also. and you're allowed to have only 2 call attempts in a 24h hour period. Meaning - whatever important information you have inside your chat history is LOCKED for you.

I rate for one star because there is no other choice...There should be no stars.
I tried the Viber wallet for the first time on March 31st.
Since that day and 5 days later the recipient has not received the money and I am trying through their support team to find a solution regarding this very serious matter. What they answered me is that I need to send them:
"Alternative State-Issued Photo ID." Make sure it is clean and well lit Photo of you holding the ID.
Proof of residential address.
Copy of all payment methods (cards) added to the account (please ask to hide sensitive information - we need to see the name on the card, the first 6 digits, and the last 4 digits only)''.

All these actions must have done BEFORE you take my money!!!!!
NOT AFTER, BEFORE!!!!

This is the worst customer experience ever and besides, we are talking about someone's money that you have no right to keep without his permission.
If you were a serious fintech company you would validate all the necessary details of your customer and then proceed with the transaction.
I'm curious to see how this will turn out.
NO MORE VIBER PAY for me AGAIN!!!

PS. When I asked them for a phone number they said that they don't offer phone contact... they are managing money and you can't contact them...
So disappointed!!!

Awful service. They blocked my account for no reason and refused to answer any messages

Can not Paste a clipboard photo snipping from computer into viber message, only text can do, poor functioning

It's plain bad, even just answering a call is not easy to get

Beware of the service Viber Pay and their financial service provider RAYPD! Viber encourages users to add money to their account in order to transfer money or send money to friends. After verification by ID card, the top-up also works, but the account is then blocked and support doesn't feel responsible or doesn't answer on your request anymore. Viber keeps the money and does not contact you any more.

The only solution is to report the incident to the credit card company and get the money back that way.

AVOID THE PAY FUNCTION AND ALL FUNCTIONS WHICH ARE RELATED TO VIBER PAY OR THEIR FINANCIAL SERVICE COMPANY RAPYD AT ALL COSTS.

Nothing like this happens with any other provider, be it Joom, Verse or Vivid. High risk of scam, I also reported the incident to Apple and there are several victims.

REPORT THIS TO YOUR CREDIT CARD VENDOR, SO THEY GET BLOCKED BY VISA AND MASTERCARD.

horrendous. do not use. stay away.

trying to get 1 person to connect to talk to large personal group. took about 3 hours before number was blocked from making calls/ sending text.

Reached out to "customer dont care". who replied word for word

"it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked.

No further information is available at this time. Please do not reply to this e-mail."

tried this with 3 mobile numbers. 2 brand new gmail accounts and with the same result.

so they dont tell you why. or what we can do. plus tell us do not reply?

utter waste of time.

As far as contacting friends and family , it's very good and gets the job done.
However , it's horrendous and a pain in the neck getting support from their team and awwwwwwwwwwwefull in managing contacts. You can delete only one contact at a time. You cannot choose to delete multiple or all contacts at once.

Installation only gives an option to accept all ads and scams, refuse and you cannot use Viber
Approve all and get scams, bots and ads
It is not messaging app, it is a scam app, avoid avoid