Vibrant Vegan  Reviews 607

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

We placed the order as we wanted a vegan selection of meals over the Christmas period. We chose Vibrant Vegan because they said they could deliver by 23rd December. Unfortunately we did not get our... See more

Company replied

Rated 2 out of 5 stars

We were excited to try this out but were disappointed with the taste of the meals. The dishes that are supposed to have no chilli heat, are too hot for my children. The fact that you are supposed to m... See more

Company replied

Rated 3 out of 5 stars

I purchased the "Trial Box 1 (4 meals) - No Spice" hoping to enjoy some tasty vegan food. However, so far, two of its dishes, the Keralan Kokonut Curry and the Rainbow Quinoa & Falafels were quite spi... See more

Company replied

Rated 5 out of 5 stars

Very easy to use website and ordering process. Good choice of interesting, nutritional, tasty, small batch made meals. Meals arrived well packaged. Long use by dates, you don’t need to eat everythin... See more

Company replied

Company details

  1. Meal Delivery
  2. Food Manufacturer
  3. Food Producer
  4. Frozen Food Manufacturer
  5. Grocery Delivery Service
  6. Online Food Ordering Service

Written by the company

We make ludicrously tasty plant-based meals, and deliver them to your door. We've done the hard work, so you don't have to!


Contact info

3.0

Average

TrustScore 3 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought 6 meals for my sister

Bought 6 meals for my sister, as she was ill with Covid. She absolutely loved the meals and definitely recommend.

January 8, 2022
Vibrant Vegan  logo

Reply from Vibrant Vegan

We hope your sister is better now and glad she enjoyed the meals!

Rated 5 out of 5 stars

World vegan cuisine delivered to your doorstep

Would recommend to anyone who wants to eat healthy and really tasty. Perfect for lunch at work or home. Always delivered on time, frozen as it is supposed to be.

December 29, 2021
Unprompted review
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thanks for taking the time to review us and glad you're enjoying our service!

Rated 2 out of 5 stars

Way too heavy on spicy heat for my…

Way too heavy on spicy heat for my tastes.

December 15, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Sorry you didn't enjoy your meals. We do have milder options available too. If you ever want help picking meals then feel free to contact us and we can point you in the right direction.

Rated 5 out of 5 stars

Apart from the problems with delivery I…

Apart from the problems with delivery I am mainly very pleased with the meals . I have to say the broccoli and the
Pok Choi do not work as they become unchewable and uncutable , asparagus is fine . I’d also like some flavour as well as the heat in the spicy ones . Otherwise they are great . Thank you

December 14, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thank you for taking the time to review us and giving feedback. We take it all on board and we're always looking for ways we can improve.

Rated 3 out of 5 stars

I was waiting much more from Vibrant…

I was waiting much more from Vibrant Vegan. I did not like the taste of their meals, apart from that everything was OK, including customer service that replied to me quick and efficiently. If the things get better I might give a go again, but for now I will stick to another vegan meal delivery.

November 24, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

I'm sorry to hear your VV meals haven't met expectations. We take feedback like this seriously and are constantly looking at ways our meals can be improved.

Rated 5 out of 5 stars

So good we reordered.

We ordered a week of meals for two, just to give them a go. Not only are they very convenient, they're full of flavour and really appealing at the end of the busy day.
They're great value for money and got us out of the rut of eating the same vegan meals every week.
We reordered and will keep ordering!

November 10, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thanks for your review! We're so pleased that we've expanded your weekly menu and making meals exciting!

Rated 4 out of 5 stars

So far with the meals I've had

So far with the meals I've had, the food has been lovely and I did not miss the meat!!

November 5, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thanks M! It's great to hear how much you enjoyed our plant-based dishes!

Rated 4 out of 5 stars

Great option I will use again

I am really happy these guys exist. The menu and delivery are fantastic. Prices are reasonable and the meal size is more than adequate, probably on the generous side.
As I cook in the oven, the cooking time is an issue for me. Most dishes take 50-60 mins to cook and one, I think it was Posh Squash Lasagna, took an hour and 20 mins. But I must admit it was worth the wait. Microwaving is much faster though.
As a suggestion, for spicy dishes I'd like to see an option to choose hotness level. It might open up that part of the menu for some of your customers.

October 30, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

We're thrilled you've enjoyed our meals so much! Our meals are ready in as little as 9 minutes in the microwave but they do tatake a little longer in the oven. We can't wait to see what you order next!

Rated 3 out of 5 stars

Nice products with teething issues

Though the products are nice, most are a little low in protein and it's a fuss to get through to the ingredients list. Plus, the website only lets you order 6 at a time, again without a fuss. A lot of potential there, but feels a work in progress.

October 26, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thank you for taking the time to review us Dante - the feedback is really helpful to hear and we will certainly take it on board. If you have any more feedback we're always appreciative of it - just send us an email eathappy@vibrantvegan.co.uk

Rated 5 out of 5 stars

Great tasting food and incredibly…

Great tasting food and incredibly helpful customer service. Will order again!

October 18, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thanks Taz, we're so pleased you enjoyed our meals and thought our customer service was great! Thanks for the review!

Rated 5 out of 5 stars

A Great Gift

I gifted a years subscription of VV to my vegan boyfriend and he has been loving it! The meals are great, great service and overall a great experience with this subscription.

October 15, 2021
Unprompted review
Vibrant Vegan  logo

Reply from Vibrant Vegan

The ultimate present Moriah 🎁 You might be onto something here 👀....

Rated 5 out of 5 stars

Very easy to use website and ordering…

Very easy to use website and ordering process. Good choice of interesting, nutritional, tasty, small batch made meals.
Meals arrived well packaged. Long use by dates, you don’t need to eat everything the week it arrives. Unlike some other delivery services I’ve used!
Environmentally conscious company, with easy to recycle containers, packaging and labels. You do pay a little more but it’s worth it.

October 14, 2021
Unprompted review
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thanks foe the review Victoria! We're chuffed you love our sustainable packaging and delivery!

Rated 2 out of 5 stars

You took far to long to respond to my…

You took far to long to respond to my complaint and only after I threatened you with trading standards, also you took far to long to refund me

October 1, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Hi Ian,
Thanks for taking the time to write a review.

Unfortunately the team don't currently work over the weekend, it was for this reason you didn't hear from us within our target 24hrs, sorry. It looks like they managed to get back to you on the Monday though and deal with the problem for you.

We are always on hand if we can assist further ☺️

All the best
Team VV

Rated 4 out of 5 stars

Great tastes

Great tastes. microwave time needed slightly more time.

September 26, 2021
Vibrant Vegan  logo

Reply from Vibrant Vegan

Thank you for taking the time to leave us a review Rachel! The times on our packs are very much guidelines as the powers of all appliances vary greatly so some adjustment may be required!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look