Vickery Estate Agents Reviews 749

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge. Many highlight the exceptional customer service, noting that the team goes above and beyond to provide guidance and support throughout the entire process. Reviewers frequently mention the excellent communication and quick response times, which contribute to a smooth and stress-free experience. However, some people were dissatisfied with a lack of communication, reporting unreturned calls and emails from one of the branches, and a poor service experience. Conversely, a few other people also felt that the staff were always helpful and professional, and that the company was well-organized and efficient.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

People report positive experiences with response time, highlighting the excellent, swift, and honest... See more

Customer communications

Customers had positive experiences with contact, highlighting the professionalism and helpfulness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service and support from Vickery! Edward on the estate agent side and Vidya and Lorraine on the solicitor side have provided an outstanding service. Wouldn’t use any other company... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the team at Vickery in Fleet went above and beyond to support us through both the sale of our old home and the purchase of our new one. Jordan and Sarah were exceptional - friend... See more

Company replied

Rated 5 out of 5 stars

Thank you so much To Edward at Vickery Estate Agents in Camberley. His support throughout the process has been incredible. I really appreciated his consistent communication and openness about what was... See more

Rated 5 out of 5 stars

Vickery in Lightwater provided a professional service from Day 1 when we first met. We were kept informed of every viewing, received feedback and held timely reviews with Richard on progress. Once... See more


Company details

  1. Real Estate Agency

Information provided by various external sources

Vickery and Company are leading Letting and Estate Agents in Camberley, Farnborough, Fleet, Frimley, Lightwater, Westend, and Bagshot. Visit our website today to book a free market appraisal


Contact info

4.9

Excellent

TrustScore 5 out of 5

749 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you Richard..

Richard has been great from start to finish. We enjoyed meeting with him when we viewed the property and he continued to assist us with our offer on the property and during the whole duration of the purchase. We had some delays in the chain (no fault of Vickery) and Richard was very helpful in ensuring these delays didn’t cause any further issues for us. Thank you again.

October 17, 2023
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Thank you Natalie for your review of our services. I am over the moon that we managed to get this over the line for you! I hope you and your family will be very happy in your new home for many years to come and if you ever decide to move again, we would be delighted to hear from you.

Wishing you all the best for the future,

Richard Orme - Director

Rated 5 out of 5 stars

Sarah was efficient and very welcoming.

Sarah was efficient and very welcoming. Explained to us the procedure. She did everything she to accommodate us. Most helpful answered all our questions promptly. All the paperwork came as Sarah said it would. When Sarah was on leave her colleague followed through with his part of the paperwork. It was pleasant to deal with Vickery as a whole.

August 12, 2023
Unprompted review
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Reply from Vickery Estate Agents

Dear Mr Newins,

Thank you for taking the time to leave a kind review following your experience with our Fleet Office.

We hope you enjoy your new home.

Jordan Richards - Senior Client Manager

Rated 5 out of 5 stars

Sarah was extremely friendly and…

Sarah was extremely friendly and helpful throughout. Nothing too big or too small. Very prompt and thorough!

July 3, 2023
Unprompted review
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Reply from Vickery Estate Agents

Thank you for your review of our services and your experience with our Customer Service Manager, Sarah.

We look forward to hopefully working with you again in the future!

Jordan Richards - Senior Client Manager

Rated 5 out of 5 stars

Excellent Agent

Went to view a house in Camberley today and met Lewis who showed us around. Lewis was polite, informative, knew the area well. Answered all our questions and above all didn't rush us with the viewing. Thank you Lewis.

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

A client focused estate agents

A client focused estate agents. From viewing to securing tenancy the process was efficient and transparent throughout. I would recommend Vickery Estate Agents to others looking for property in Surrey.

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great Communication

Very good communication from a polite and trustworthy team of proactive agents. Love the updates and personal service. A quality experience with Vickery and a great back and forth with Edward who took care of all the nitty gritty!

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

We recently purchased our home through Vickery and their service was excellent. Our agent William Burgess was communicative and helpful throughout from the first viewing through to completion, making the process smooth and straightforward which we particularly appreciated as first-time buyers.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Mr Careford a very impressive estate agent.

We have viewed two houses with Mr Careford of Vickery estate agents. His knowledge and research of the property and the surrounding area is truly remarkable. His ability to know when to talk and when to stand back and be silent is also very intuitive and impressive. Two very enjoyable viewings.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

5 star all-in-one service from Vickery Estate Agents and Matt!

I recently sold my mother's house in Farnborough through Vickery and Co and I couldn't rate them more highly.

Matt Bozier looked after us throughout, and he went absolutely above and beyond to help us achieve a good price and complete the sale... I couldn't thank him enough. This included collecting signed documents, helping with meter readings and checking on the property when I was unable to be in Farnborough.

He was ultra professional and kept me informed at every step the process - tenaciously chasing up anything we asked of him. My Mum was really quite anxious about what needed to be done and Matt's straightforward, friendly and upbeat demeanour put her totally at ease. The human touch made all the difference and we felt he was extremely patient with us, despite clearly having quite a busy schedule.

On occasions where I had to speak to others in the office, they were also very courteous and helpful.

Finally, just to say how easy it was selling via the all-in-one package, not only was it a very reasonable fixed fee (which takes the guesswork around costs out) but it also made everything that much quicker and easier since they communicate all the time with the in-house solicitors (who were also excellent). They clearly have a great system in place with this package.

Highly recommended and I wouldn't hesitate to use them again. Thank you Vickery and big shout out to Matt who made this such a hassle-free experience!!

July 11, 2023
Unprompted review
Vickery Estate Agents logo

Reply from Vickery Estate Agents

Dear Mr d'Alquen,

We are delighted that you were impressed with our services from the team in Farnborough.

Thank you for taking the time to leave a positive review.

Jordan Richards - Senior Client Manager

Rated 5 out of 5 stars

Selling your greatest asset with Vickery

Selling your greatest asset is probably one of the most stressful situations to go through.
We made sure we had done our market research and met some lovely people but my husband was impressed by Vickery selling properties within our area.
We met Joshua Allen Client Manager who was friendly and very professional from the get go.
We were introduced to the Director Richard Orme and the team who would be involved in looking after our prospective buyers. This in particular was a positive experience amongst the many we had selling with Vickery.
Communication is a large part of Vickery's ethos, we were spoken to every week by Edward Whittaker who took care of all our queries very professionally and kept us in the loop all the way.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Really helpful team

The team have been so helpful with my purchase. They were great at coming back to me and engaged with the whole process to make everything go as smoothly as possible. A special thanks to Matthew who was so understanding of the situation and did everything possible to help.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Well Done Vickery

Despite difficulties and buyer pulling out of sale Vickery found another buyer and persevered to final completion.

A special mention and thanks to Matt Bozier who dealt with my frustrations in a professional manner, he also ensured that I was kept up to date with events as they happened.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

House sale Farnborough

Vickery recently sold my late mother's house for me. Matt Bozier was my point of contact. He updated me every Thursday and was efficient and cheerful. I would highly recommend the service I received from Vickery.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Property purchase in Farnborough.

Vickery were the estate agent for our recent property purchase.
From the time we first visited the property in late March until we eventually completed the purchase in July this year we couldn’t fault their attention to detail and willingness to assist us with the purchase process. They were particularly helpful in accommodating our numerous visits to the property to check out details.
They provided a weekly update on the progress contacting both our solicitor and the vendors solicitor to make sure everything was on track. We had a single point of contact throughout, Matt Bozier, and he was very diligent and a pleasure to deal with. I would certainly recommend them.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

House sale

We chose Vickery because Edward was professional, enthusiastic and friendly when we met for the first time.
Throughout the sale he kept us updated weekly and was always positive, helpful,approachable and never lost his enthusiasm for
our house.

It has been a pleasure to sell our
property with him.

July 6, 2023
Unprompted review

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