Vicky Roberts Hotel Support Reviews 32

The training provided by Vicky was super helpful and insightful. She was extremely knowledgeable and had a calm approach to explaining and showing us the best practises to use. Would definitely recommend.

Having worked with Vicky Roberts Hotel Support twice now, their service is second to none.
Lisa has been a real asset to the team and we couldn't have got through the past few months without her.

Thank you for all your help!

Vicky Roberts has been supporting our business for quite some time now and it is always a pleasure to deal with her and the team. We were lucky enough to have Lisa Currie helping us this year and her professionalism and knowledge of the industry shined through her work every day.

I consider myself very fortunate to have worked with both Claire & Michelle. They were a joy as colleagues, in addition to providing invaluable support to the team. Experienced with booking systems and in customer relationship management, they were able to pick up our processes speedily to hit the ground running.
Their enthusiasm and flexibility to work in all areas of the business was also greatly appreciated.
I would be beyond pleased to have the opportunity to work with them again!

Vicky delivered comprehensive customised training for our team which was both informative and engaging. I would recommend highly.

I'm a new starter at a hotel in an M&E role and Vicky has recently delivered our training onsite. She taught us the systems we would need to use in our role as well as sales training. It was a pleasure spending training with her - she was very thorough and yet we never felt rushed. Highly professional and still very friendly. She helped make us feel confident in our new roles and provided us with new skills to help us excel. I very much look forward to further training and would highly recommend to any employer looking to train their new starters.

Vicky and her team have been a great added value to the hotel team, reflected on enhanced conversion, faster replies and high business acumen. Lisa, Tiffany and Victoria are highly motivated team members that have taken their tasks in a very professional manner.

Katie joined us to help support a busy M&E Sales Team. Katie was fantastic to work and adapted to the role very quickly. The impact she made whilst working with the team was fabulous.

When Claire joined the team she seamlessly picked up what was needed and got on with the job. She was a real asset to the team and worked very effectively as remote support and was always on hand when needed. It was a pleasure working with her whilst we needed the short term support and her expertise was just what the team needed.

Having the support from Katie has been great! She fitted into the team straight away and has been very quick to learn the system and pick up our processes. Absolute star!

Highly Recommended!
Katie from Vicky Roberts Hotel Support was fantastic, supporting the M&E sales team with office cover during a busy period. Katie's positive impact was felt immediately as she very quickly mastered the systems and processes. The whole team loved working with Katie!

Great team to work with, extremely helpful. Great manner with guests and provided valuable support when we needed it most. Jo Reeves, Thornbury Castle

We love working with Katie at Vicky Roberts Hotel Support. Katie has a 'can do' attitude and really just gets on with it. She has made a great impression on us and our customers and we thank her for her hard work.

Vicky's team provided excellent support during a major IT change project. Their professionalim, flexibility and knowledge was second to none and we would have no hesitation in using them again.

Vicky and her team have been an incredible support to me and my team over the past few years. Their depth of knowledge is truly remarkable and has consistently provided us with the guidance and support we needed to succeed. Vicky's expertise has been instrumental in navigating various challenges and achieving our goals. Her dedication and commitment to excellence are evident in every interaction and I wholeheartedly recommend Vicky and her team to anyone seeking hotel support.

We have been supported by the team from Vicky Roberts for a number of years for business development and proactive sales projects and maternity cover. The staff are knowledgeable, experienced and quick to learn systems and our business model and processes. I would highly recommend supporting your business with Vicky's team.

This is the second time we have used Vicky's services to support in covering an events role, most recently Vicky and her team have supported in covering a maternity leave position.
Her team are knowledgeable and friendly and a great extension to our current team, I would highly recommend using Vicky for any support services.

Brilliant and efficient service, would highly recommend Vicky and her team!

Vicky was very knowledgeable and helpful!
Always a pleasure to work with.

It is always a pleasure to work with Vicky and her team. She is a real expert in what she delivers, always on time and to a high standard.