victoriabeckhambeauty Reviews 314

Fab quality items ! However their courier service is shocking all came battered. Over £100 of make just popped into a cardboard sleeve and no tissue or packing ! They look like something off Vinted.... See more

Used to love this brand! It’s gone seriously downhill - no more canvas bags or even tissue paper wrapping, just shoved in a cardboard mailbag. Samples didn’t arrive. The move to Evri from Royal Mail w... See more

Sadly same issues as everyone else. Ordered on Black Friday sale on 28/11 ,over £100 worth of stuff. Still waiting for order, ignored by Evri & VB customer services, parcel obviously lost by Evri!.... See more

I wish I'd looked here before ordering, I was so excited about getting the concealer pen, loved the samples, wanted it to make me feel fabulous over Christmas! Ordered 24th November, Evri did... See more

I can't deny it, the hype regarding the eyeliners is truly valid. I wouldn't normally spend £30 on an eyeliner but it glides on so beautifully and smudges to perfection, then sets and doesn't smud... See more

Bought with the Black Friday sale. Package never arrived. Evri (the delivery company VBB uses, which says a lot) could not provide proof of delivery. No help from Evri. No response from VBB custom... See more

My son ordered a christmas present and the website defaulted his address to the same address but a different city (Leicester). He only noticed once he paid but notified them by email immediatetly. A... See more

I have been repeatedly trying to contact customer services about two items that I cannot use now, a bitten lip tint where the applicator fell off and an eye shadow stick that has broken into pieces.... See more

I’ve contacted customer services twice & both times the service has been absolutely outstanding. The first time an item was missing from my order & this was shipped out & received within a few days &... See more

Parcel did not turn up, I’m still waiting almost three weeks later. Non existent VB customer service so there's no way of contacting them, all I've had is an automated email reply. This is just dreadf... See more

Avoid using VB beauty due to EVRi being their delivery company. They claimed goods were delivered outside my door in the block of flats, but when I opened my door nothing was there. Worse thing is, I... See more

Victoria Beckham’s beauty products and especially the perfume are amazing. So elegant and refined. I especially love the Portofino and San Ysidro drive perfumes. Just exquisite. I have noted some of t... See more

Super mooie make up en hele goeie customer service! Na per ongeluk verkeerde adres opgeven kreeg ik alsnog een nieuw pakket naar het juiste adres gestuurd, heel fijn!

Ordered products on 8th November - 15 days later still not received. Maybe I’ll get them soon - 3 weeks? Waiting for the second delivery to arrive as apparently first was lost by courier - again - thi... See more

First time purchasing VB Beauty products. I bought the bronzing brick and colour wash - quality as you would expect. My orders came with 2 samples of VB fragrance. My only gripe is, why send th... See more

Order number B2855618 incorrect items received, I’ve sent two emails and haven’t resolved. If I do not receive a response by Monday I will be contacting my bank for a full chargeback as per my consume... See more

I have to say I’m shocked to see such a low score for this company. My first time experience with VB beauty was outstanding. I had ordered the wrong shade of the eye pencil coverage and contacted cust... See more

EDIT 7/12/2025- Well it's been 1 month since I placed my order and it has not left the warehouse. Absolutely disgusting VB needs to invest in a bigger team if she wants this venture to work, ot... See more

Nearly two weeks since I placed my order and I still haven’t received my delivery. Another complaint about Evri - they have apparently received the package according to the tracking details - so wher... See more

2nd time ordering from VBB so not a new customer. The Shop link is forcing me to use a service I don't want to use. When I've managed to add my shade to bag, I get a bogus message that this shade can'... See more

I have purchased the kajal satin liner 4 times this year. Whilst I love the product two things have disappointed me. Firstly I completed a firm to receive 15% off my second order but nonetheless th... See more

Absolutely love VB beauty products, they perform well and the packaging is stunning. Unfortunately I have to mark down due to VB using Evri as their preferred courier. I wouldn’t expect VB to link t... See more

The products are great - if you receive them. Unfortunately this company use Evri and twice now my products have not been delivered to my address. Having already been charged with no products I am no... See more

I went to Selfridges Victoria Beckham beauty counter and I was so impressed by customer service, Qualdo F. was so helpful not only helped me to find my shade of foundation and concealer but also recom... See more

I’ve been purchasing all my make-up and skincare products from Victoria Beckham Beauty for quite some time now and never once have I ever found a fault with this store. Every item was flawless, luxuri... See more

Ive loved all the products I have bought. The eyeliners stay all day. The lipsticks are creamy and feel wonderful. I have a love/hate relationship with blusher but VB's Cheeky Posh is amazing to work... See more

Victoria Beckham satin kajal eyeliner pencils are lovely quality in the colour and stay- ability, however the liner itself is loose in the pencil and I have wasted more than I have managed to use!.... See more

Terrible customer service .. as in non existent! I was missing an item from my order. I emailed and messaged via social media. I had no response. After chasing up, I did not receive an actual r... See more

Can't believe I am giving VB a 1 star review. I have always loved the products. However they are completely let down by the appalling delivery service. They use Evri. Two separate presents we have... See more

Sad to say my 10 Nov order still not arrived, 3 beauty items. After 3 tries to contact VB =nothing! Very disappointing customer service as generally the products are pricy but good. Customer servi... See more

Awful customer service, bought multiple items in the Black Friday sale and have not received. My parcel was sent with evri who had it for a week before telling me it had been damaged beyond repair and... See more

Writing this for my mum as she is very upset - 1st time buyer at VBB. Purchased a mascara for over £30. Used it once the seal broke. Not able to use again. Contacted customer service no response. Trie... See more

I’ve ordered a few times previously with no delivery issues. However, now I have an undelivered package there seems to be zero customer service. This has been going on for a for a week, I’ve reported... See more

Love the highlighter and blusher. I’m in my 70’s and want a natural look. I found the colour descriptions so useful to help me choose. These are keepers for me and when I get enough money I’ll be... See more

Sadly a similar experience as many reviews on here. Placed order 26th November, order never received. Multiple emails to Vb beauty ignored. Evri tracking showed “on hold” at depot until 9th Dec. Email... See more

Placed my order on 1st December 10 days later still not dispatched I’ve sent two emails to VBB and no response. When I’ve used the CS email before it hasn’t been as shocking as this is now. For such a... See more

I just cannot understand why the customer service is so poor when the brand is so expensive and luxe. Made a cosmetics order last week, it states "delivered" even though no one came to my door (and... See more

Amazing products and customer service! I LOVE the make up- the foundation drops is simply the best ever formula I have ever tried. I love the eye liners and eye shadows. I referred a friend f... See more

I ordered during Black Friday on the 27th November, it's now the 8th of December and I still haven't received my order. I contacted Evri who confirmed they had not delivered it yet but the Victoria Be... See more

I would give it zero stars but not able to. My parcel was ordered over a week ago and then on its way to me last Friday DPD said it had been returned with Exception status ? No email or correspon... See more

Love the products...but dont like the delivery company Evri Several packages have not arrived Photo delivery evidence not my front door. Items left on doorstep. Won't take the chance to order again... See more

Bought an eyeliner with the Black Friday sale 12 days ago. Package hasn't arrived, has been with Evri for over 7 days, and neither Evri nor VBB customer service respond when chasing up. I had a simila... See more

I'm in Australia, ordered Dec 1 and never heard anything from them. Sent 2 emails Dec 15 & another on Dec 20 but all i got back was a generic reply saying 'we are experiencing higher-than-usual volume... See more

Shocking delivery service, items have been with evri for 10 days and still no update on when or if they will be delivered. Customer service is well a challenge as its a typical faceless service and af... See more

My assumption was that Victoria Beckham was a savvy business woman running an upmarket company. BUT.................................... If that's what she's aiming for she's falling far short.... See more

Terrible customer service - item was lost by the courier 2 weeks ago. No way to contact VB except via email and all my messages have gone unanswered for over a week. No way to claim a replacement or... See more

Orders placed 9 days ago not received. Do NOT order from this thieving company. No proper customer service and no phone number to call. I have managed to claim back my money from card provider. T... See more

I’m genuinely shocked at how poor the customer service is at Victoria Beckham Beauty. There is absolutely no way to contact the brand directly, no support, no help, nothing. My order from the 9th w... See more

Placed an order - still not arrived - needed asap - might as well have waited for Black Friday discount - not a happy customer. Will think twice about ordering again.