Victorian Bathrooms 4 U Reviews 223

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordering was easy, offered various dates for delivery. The wrong bath was delivered at first(poss drivers fault) but issue was resolved exceptionally quickly, without any fuss. We ordered from variou... See more

Rated 5 out of 5 stars

Ordered several different items, and contacted the next day to say 1 piece (shower arm) not available at the moment but they could provide the longer (more expensive) version at no extra cost and g... See more

Rated 1 out of 5 stars

Ordered a small cloakroom vanity unit from these guys online after visiting the store in Leeds that goes by the name sanctuary bathrooms (I was assured it’s the same place when I went in store). I pai... See more

Rated 5 out of 5 stars

Brilliant service so far. Ordering was easy, very helpful and knowledgeable staff on phone. Even though I changed and added to my order at the last minute with less than 24hrs before delivery the ch... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Check out our range of the finest selection of traditional victorian bathroom suites, with beautiful baths, basins, taps, showers and toilets. Shop now!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

223 reviews

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Rated 5 out of 5 stars

Great bathroom order

An excellent customer experience from start to finish. Easy ordering, good prices and some good delivery options, which was important to me as I work 9-5 weekdays.
On the day of delivery, the goods arrived when I was told they would, no delays or any need to phone chasing them or sitting in all day wondering where it was!
The goods were very well packed and wrapped on pallets and no damage at all.

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, everyone I spoke to on the live chat service or over the phone was very helpful. Another supplier let us down so needed to find replacements as our plumber was starting work.Delivery was very speedy and everything arrived perfectly.
Would definitely use again and recommend.

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

Good price, good service.

Ordered toilet, and just before delivery added taps to order which would take me to a spend which came with a discount and free delivery. Friendly bloke sorted it when I rang. Delivery people pleasant, they wanted to deliver it at a time when I wouldn’t be there, but happily left it in garage. Would use again.

October 16, 2019
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Ordered a gold bath waste which was required the following Tuesday for the plumber to fit,having made a request of it on the order.....it WAS delivered on the Tuesday A company that does its best to satisfy the customer,,,,.wel pleased.

October 12, 2019
Unprompted review
Rated 1 out of 5 stars

Be extremely careful ordering high value items as it will cost %25 of cost of item to send it back!

Be extremely careful when ordering high cost items from this company as if you do so much as open the packaging to look at the item and it is not suitable, you will be charged 25% of the value of the item as a ‘restocking’ charge- effectively to re plastic wrap the item for resale! Extortion!
How are you supposed to know if an item is not suitable without opening the packaging to look at the item!

October 9, 2019
Unprompted review
Victorian Bathrooms 4 U logo

Reply from Victorian Bathrooms 4 U

Thank you for taking the time to leave your review although I feel this statement is unfair.

As discussed on the telephone prior to us picking up your bath you had agreed to the 25% restocking and collection charge as the bath was placed in situ in your bathroom and all the protective packaging and boxes were damaged.

Upon receiving your return, the bath has scruff marks and brick dust on the bath which has now stained. We now have to polish the bath and pay for a new bath box and protective packaging which is something we shouldn’t have to do.

On this occasion we charged a 25% restocking fee as we cannot sell this bath as new due to the condition and we will have to sell this as a second.

If the bath had been looked after while in your care by your plumbers, we wouldn’t have charged a restocking charge and it would have just been a collection fee.

Rated 5 out of 5 stars

Must say that this company has gone above and beyond

Must say that this company has been really great. After an issue with the delivery of my items I was given an apology and offered a free item as way of compensation - bearing in mind it was the delivery company at fault. So pleased with them that I have gone on to buy more from them, as you Cant beat good customer service

September 11, 2019
Unprompted review
Rated 5 out of 5 stars

Happy new customer

Good comms for order placement and delivery date agreement. Goods arrived safely and on time. As a new customer I am pleased so far and will be ordering from them again.

September 8, 2019
Unprompted review
Rated 1 out of 5 stars

Time to respond to order

Ordered toilet roll holder and towel rail on 13th Aug. Victoria Bathrooms responded on the 21st Aug to tell me they were picking them. I am told they will be arriving on 27th Aug. We will see. Lucky I didn't purchase a bathroom suite !!!

August 25, 2019
Unprompted review

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