The Victorian Candle Co. Reviews 

274
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful, long-lasting fragrances, noting that the products burn cleanly and create a cozy atmosphere at home. Buyers also appreciate the beautiful packaging, thoughtful handwritten notes, and reliable delivery services provided by the business. Many consumers state they are repeat buyers who genuinely enjoy exploring the diverse range of available scents. Some reviewers were not happy with delivery times, mentioning that orders occasionally took significantly longer than expected to arrive. A few customers also noted that shipping can sometimes be quite slow during warmer periods of the year.

What people talk about most

Product

Reviewers express great satisfaction with product quality, frequently praising the long-lasting aromas and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the amazing scents and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting prompt and speedy arrival times... See more

Service

Customers had positive experiences with service, often highlighting brilliant delivery, quick shipping, and... See more

Order

People report positive experiences with order, highlighting easy purchasing processes, beautiful packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love these candles so much. They burn evenly, don’t give off any soot, are soya wax so I don’t have to worry about my dog breathing in any harmful chemicals and they smell amazing. I started using t... See more

Rated 5 out of 5 stars

I've been a customer of the Victorian candles since near the start, the guys are so friendly and help in every way they can, the candles have amazing sents that linger long after the candle has been b... See more

Rated 5 out of 5 stars

"ABSOLUTELY FANTASTIC SERVICE AS USUAL". Love your candles, absolutely love Witches Brew (my fave) my husband loves the Gingerbread candle. But I do enjoy all your scents, I do really look forward t... See more

Rated 5 out of 5 stars

Fantastic wax melts smells are amazing but not overpowering like some other brands and they last well. Only fault would be the customer service as it's slow to get a response but when I did get a re... See more


Company details

  1. Candle Store

Written by the company

The Victorian Candle Co. creates highly fragranced products from our workshop in Carlisle. Our candles and melts are clean burning and long-lasting. The perfect gift or a lovely treat!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

274 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(274)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Candle smells

Candle smells amazing ( strawberry & rhubarb , will definitely purchase again , food depth of fragrance in my room, only issue was very slow delivery

February 4, 2026
Rated 3 out of 5 stars

Beautiful scented candles, But

Beautiful scented candles,
However, the last 2 deliveries, the candle wicks on 2 of the candles, are off centre, so do not burn efficiently , and tunnel.
This means they are only partly useable .

January 16, 2026
Rated 5 out of 5 stars

Fantastic candles

My order came within a few days and so beautifully wrapped they will be such a lovely gift
Fragrances are lovely and they candles burn really well really love these candles and wax melts not overpowering like some candles

December 1, 2025
Rated 5 out of 5 stars

Lovely candles

Lovely candles and I realised Somehow my old address came up on the order as I’d only recently moved but one phone call and that was put right with no problem .

December 1, 2025
Rated 5 out of 5 stars

Great service

I ordered a birthday present and it arrived in perfect timing to it's recipient and they absolutely loved the quality, smell and packaging.

December 1, 2025
Rated 5 out of 5 stars

Always great candles

Always great candles. Founds these chaps at a food market one summer and now they're my go-to company for candles and I love they're from my home county of Cumbria. Great scents. Burn well and pet friendly.

December 1, 2025

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