victoriaplum.co.uk 

Ordered online on 24th July, now 7th August. When i look at The 'Track my Order' each time the delivery date is different. I am still waiting on a delivery. I paid for a delivery/courier so i expect my items delivered within a reasonable time not nearly a month later. You cant phone them, only email. Never gonna use again. Prices were good but that's all. Everyone using Covid19 as the excuse. I am back at work and we are getting and sending items daily.

I would give no stars if possible. I ordered a bath panel set booked delivery everything was going great.
Day of delivery nothing!
Contacted them they said sorry out of stock requested a refund. Nearly a month later still no refund 6 hours of my life wasted on there appalling live chat service to be told 2 weeks ago that my refund has been procesed..... Wheres my money then?
DO NOT WASTE YOUR TIME

Delivery was confirmed for 31st July. Was told I'd receive a text with 2 hour time slot the day before. On 30th July I received a text to say at 8pm that day I'd receive a time slot. After 8pm there is no live chat to ask for advice about tracking. Tried to contact VP from 8.30 on delivery day but live chat kept timing out, finally spoke to someone around 10.30. Answered the questions "Adam" asked me, to then be ignored for a further 20 minutes then to be told there was a problem and my order hadn't been sent out and the next delivery date available was 5th August. He said he was trying to contact the planning team and he'd let me know if he could get an earlier delivery. I was waiting at my computer for a further half an hour without any communication when I asked if I could have a call or communicate in another way as I was scared the chat would time out, he said he couldn't call but would email me once he'd had a reply from the planning team. End of day in Friday and still no email, no communication of whether the Wednesday time slot had been booked in or not and customer services closed over the weekend. Absolutely atrocious service. I shouldn't have to be going out of my way to have this sorted, no lines of communication apart from live chat that is unreliable. Now I'm left with no bathroom and no idea when I could receive my order.

Beware! Bought toilet seat, arrived damaged. Returned as per instructions. Eventually contacted via "chat". Clearly had no intention of replacing but eventually (after one hour) persuaded by submitting photos and proof of posting. Replacement arrived chipped but I've lost the will plus they won't refund postage. Having to buy another elsewhere.

Been a trade account customer for over 5 years now. I am now closing my account, poor or non existent customer service, don’t reply to emails and constantly on hold when you ring.
BE WARNED DO NOT USE....you’ll regret it!

Bought a few things from this company and all went well until one was damaged. Stuck in a queue last night for 2 hours before getting to end of day. A very long wait to get through on the online chat this morning. When I did I was transferred 3 times and then stuck in a never moving queue. No option to even join the original queue now.

Luckily all our order arrived. But wanted to return 2 units as didn’t look right in the scheme. Told that I would have to return them, paid for courier service. Returned in original packaging, which was so poor. VP said units damaged and no refund will be issued. Told couriers, they asked for some further info and photos and they would cover insurance. Haven’t heard back from VP in over 3 weeks. Very very poor customer. service.

After sales team non existent. The online chat is a waste of time. Put in three dots after 10 minutes but the chat txt disappear so not able to write, it’s such a bad waste of time shop different place !

I would give no stars if there was an option. Customer service gets no stars. Chat line is totally a waste of time it doesn't work. We can spend our money anywhere I wont be spending any of mine here again. Im not surprised they don't have a tel no, it would be an awful job to answer the phones there. How can a company get such horrendous feedback and not do anything about it. SHAME ON YOU VICTORIA PLUM 😕

Absolutely rubbish, once you have the money thats it, you told me a week after the delivery date that the tiles i ordered and paid for were out of stock with no due in date. Thanks for nothing.

Placed an order back in May 2020 all the items arrived damaged. Managed to speak to a member of staff after trying so many days of being on hold over the phone. Your staff has collected the goods but I have still not received my refund.

It is now July 2020 I still not received my refund. Been on the phone for hours and no answer. There is no live chat on their website available because it always states chat currently busy.

Surely it doesn't take 2 months to receive a refunnd. You manged to take the money for the products so quickly but can't seem to refund it back quickly.

I have tried getting in contact about my order but live chat is not working! They don't answer messages. They have reduced the product I have ordered but has not been dispatched and I would like a refund but I have now found out that if when my order arrives I want to return I have to contact ( impossible) so I have decided to cancel my order but I can't as I have to contact them! Going to open a case on Paypal today as it is the only way to deal with this. They should not be operating if chat is not working and there is no way to contact them!

Would give them zero if I could.
An absolute shambles.
They appear to take orders for items, but not put said items aside for customers.
Then 2 days before delivery is due they email you to tell you they don't have one of the items in stock.
And in the process of adding a replacement item to the order they somehow delete the other items off the order.
This isn't discovered until the day of delivery when nothing turns up.
So, you reschedule and ask for everything from the old order to be reordered. Except they miss off an item because they thought they had already delivered it to you.
Three separate occasions they've made a mess of one order.
Asked for a refund that somehow is going to take 14 days to clear.
UTTER COWBOYS.

I purchased The Bath Co. Camberley satin grey floorstanding double vanity unit and ceramic basin in Feb 2020 and in May 2020 the ceramic sink shattered when my electric razor fell from my hand into the sink!
Victoria Plum are refusing to accept the product is faulty. A ceramic sink shouldn't shatter so easily, so there's obviously a fault with the product. Even though it states it comes with a 5 year guarantee they're refusing to honor the guarantee as apparently the basin smashing is my fault and not the fact that this product is obviously poorly made!
Have spent hours on hold to customer services for them to fob the call off to another department who never come back to me. Their online chat is absolutely useless too!
Completely frustrated after 5 weeks of trying to rectify this issue and am nowhere closer to a solution.

BEWARE!
Do not deal with this company. They will gladly take your money but if you need to return something you will have to fight tooth and nail to get a refund. They clearly make most of their profit from banking the money which should be returned to customers.

Can’t contact anyone order turned up without bath and no one on chat, no one on email how do I contact!

I bought a bath panel from VP in April 2020. Within 40 minutes they removed the money from my account. I received numerous emails and texts telling my item will be delivered on June 11th between 10am and 12pm. 2 days before delivery date I threw away the old broken bath panel. On the day of delivery I received a text saying item out with driver. I also received a text with a tracking number so I could track my order. Come 3.40pm on the 11th of June I received an email to state unfortunately with don't have the item in stock in our warehouse. Nothing else but that. I spent almost 2 hours waiting online for them to answer my call. I sent emails asking for my money back. I complained to VP and demanded my money back. I was told I will have to wait 14 days for a refund. They had my money for almost 8 weeks knowing they didn't have the item in stock. I had to spend money I couldn't afford to purchase a bath panel from B&Q. VP still haven't returned my money as of yet. Their behaviour is disgusting. Be warned don't purchase anything from them.

Failed delivery twice. Will never use them again.
Failed delivery twice now. I originally placed an order for a bath panel on 22nd May 2020 and was expecting delivery on 28th May 2020. That never arrived. Item was out of stock. No refund after 2 weeks so I had to raise a case with PayPal to get my money back. Lengthy wait on the phone or on their online live chat. Don't be surprised if you get cut off or lose place in the queue. You cannot contact them by email either.
I placed the order again for the same bath panel because I liked the design and couldn't source one like it locally. Sourcing materials anywhere during lock down was challenging. Got a 18th June delivery date. Called about a week beforehand to get confirmation that the order was still scheduled for that date and was told yes. Got text and email to confirm delivery the night before. Called on day of delivery to get my 2 hour delivery slot. Took 30 minutes waiting on the phone at 9.10am. The assistant said he didn't have the tracking info at hand but will look into it and I'd get an email within 1 hour with the details. I never did get that email. Another long wait but for their online live chat this time. Was told item was out stock and not available now till July. This is the 2nd time this has happened. Was offered a refund as if this made everything right. I have to pay for my bathroom fitter for his time and I took time off work to accept this delivery. Was told there was no manager to speak to when request multiple times. I then requested for their complaints procedure. Assistant was quite obstructive. Was told nothing else they can do so why escalate this further. Eventually got passed onto a manager and quite conveniently for them, I got cut off. Don't waste your time on this company if you value your time. Other reviewers have had similar experiences. I am going to sue this company for consequential losses for the 2 failed deliveries for loss of earnings for time taken off work & for the bathroom fitter's time and he's not cheap. Looks like I will have to escalate this with PayPal yet again to get my money back.

The other day I noticed that some of the stainless steel plating had flaked off my freestanding bath tap, the item was just over a year old so naturally I was disappointed. I called customer service and was put through to a lovely lady called Emily. I explained my issue, and with a few photos sent through to her, we had the issue resolved in no time, with a new tap on its way. Thank you Emily! 5/5!

if I could give zero I would!

Been trying to return some tiles since april! Cant get through and everytime i get onto chat I am told to call. I have asked for a call back several times but nothing ever happens.

I am now stuck with 6 boxes of tiles that look nothing like they do on the website!

Please give me a call to arrange collection of the tiles! 07940262253 Mr Lancaster!