Horrible experience. Ordered a suit and sent me the wrong pants. Contacted them and was told to send the pants back which I did on my dime. Same package returned to my doorstep 2 months later because... See more
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Do Not Ever consider trusting Victor Valentine with providing suits for your wedding day!! Two days prior to my wedding, the owner at Victor Valentine informed me he could not provide the tailored su... See more
Found the website through Google, liked the look and price of the suits. After an initial fitting, follow months of being dicked around and chasing further appointments and updates on delivery. I... See more
Due to my colour choice being slightly 'bolder' than the standard suit on the market I was a little nervous. However, Damon made me feel very comfortable and was very helpful in finding the correct... See more
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2.4
Poor
42 reviews
No recent history of asking for reviews
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Joke of a company.
Found the website through Google, liked the look and price of the suits. After an initial fitting, follow months of being dicked around and chasing further appointments and updates on delivery. I believed the stories of it being 'manic'. When I finally received my suit two weeks before my wedding it was still completely oversized - trouser length covered my feet, jacket too broad and long. There had actually been no tailoring at all. I had to get it altered at a proper tailors and even after that I ended up buying a brand new suit anyway because the original was such a terrible cut.
This guy is a complete showman. Do not be fooled by what this company offer and take your money and better judgement elsewhere.
September 11, 2014
Unprompted review
Lacking service and quality
After sending the wrong suit, a month late, and not even at a quality I was expecting, they took another month to refund. When they did refund, not only did it not include my return postage fee, but it also had a processing fee as it was processed via PayPal. I asked for them to refund this fee (it was their error after all), but have been ignored. I'm £20 out of pocket, have wasted hours chasing the company, and still don't have a suit for my wedding!
Don't be fooled by the nice pics on the website, these guys are a waste of time.
*UPDATE* - 09/06/14
Victor Valentine have since refunded postage and admin fees and have apologised. I have therefore seen fit to upgrade to 3 stars.
April 23, 2014
Unprompted review
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